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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Prizepicks Users** The moment they say your case is being “escalated to the escalation/specialized team,” you basically get stuck in an endless cycle of robotic responses. They’ll ask for bank st... Toon meer

Beoordeeld met 3 van de 5 sterren

It takes way too long to get to my bank account. It’s 2025, I feel like funds should be there next business day. Easy. I feel if you want to bring more people to the platform,using this service making... Toon meer

Beoordeeld met 5 van de 5 sterren

I have been using Aeropay for about 4 years now. It’s easy and convenient and allows me to send money safely and accurately. This has really been helpful by cutting out unnecessary trips to the ATM an... Toon meer

Beoordeeld met 5 van de 5 sterren

Aeropay makes it incredibly convenient to make purchases without having to worry about needing cash. I can just pop into Mission Dispensary at any moment and know that Aeropay will not fail me. Great... Toon meer

Bedrijfsgegevens

  1. Betalingsdienst

Geschreven door het bedrijf

Aeropay is America’s pay by bank network, making payments simpler and smarter for the digital economy. Our integrated products and national network turn bank linking, money movement, and risk prevention into a seamless and reliable part of any payment experience. Businesses of every size use Aeropay to lower payment costs, accelerate cashflow, and guarantee success—at scale.


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

292 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 82% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

No Fees…SAY LESS…

I’ve always had great reliable service with aeropay. It’s allowed me to skip having to go to find an atm that would have probably cost me a butt-ton of fees. That sucks, keep rocking hard aeropay!

26 februari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Horrible customer service Is been over…

Horrible customer service Is been over 2 weeks now since i wrote you guys in customer support to your email , and to your twitter and you wont answerrr theres no way else to reach you guys !!!! In in one of my gambling sites account, i can no longer link a bank account it says to contact support@aeropay and i had money that i earned fair and i cant take out !! Not cool how long till i get answer a month? 2 -3 months?? Ridiculous i want to withdraw my moneyyy!!!!

3 april 2025
Review zonder uitnodiging
Logo Aeropay

Antwoord van Aeropay

Hi Hugo, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Beoordeeld met 1 van de 5 sterren

This company has zero support value

This company has zero support value, only offers email and they do not respond. Different errors each time I try to use their app!!

12 april 2025
Review zonder uitnodiging
Logo Aeropay

Antwoord van Aeropay

Hi Jill, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Beoordeeld met 3 van de 5 sterren

Been hoping to get some money I…

Been hoping to get some money I withdrew from a game site I play on to my chime account it says the withdrawal process is quick but still nothing and can't find a status of the transfer anywhere this sucks next time I'll stick to crypto since it's instant this is stupid

10 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Issue solved very quickly

I don’t normally leave reviews, but this company absolutely exceeded my expectations. I had an issue around 8pm, sent them an email (not expecting to hear back until at least the next day), and they got back to me within the hour. I was able to have a conversation with their friendly service staff, and they solved my issue that night.

6 februari 2025
Review zonder uitnodiging
Logo Aeropay

Antwoord van Aeropay

Hi Zach! Thank you so much for sharing your positive experience. We appreciate your business! :)

Beoordeeld met 1 van de 5 sterren

WORST CUSTOMER SERVICE.

WORST CUSTOMER SERVICE EVER. Worked ok for the first purchase, after that expect to email their support and not get a reply. I have had issues 8 times , none resolved. You will not be able to make purchases.

28 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

By far the worst customer service when…

By far the worst customer service when it comes to dealing with transfers. I want to get my funds out and to do that I need to resolve an email change issue but they don’t even respond all they send is an email and say they’ll help shortly even though I’ve been waiting for at least a month it’s ridiculous. Then I try to use the live chat and it’s not even on the damn site like what is going aeropay.

1 februari 2025
Review zonder uitnodiging
Logo Aeropay

Antwoord van Aeropay

Hi Ty, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Beoordeeld met 1 van de 5 sterren

I wish I could give negative stars .

I wish I could give negative stars .. no live support customer service still haven’t gotten my mot still waiting on even a e mail from them from now on any company using Aeropay I will NOT be doing business with them .. do not do business with with Aeropay !!!!!!!!

26 januari 2025
Review zonder uitnodiging
Logo Aeropay

Antwoord van Aeropay

Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Beoordeeld met 1 van de 5 sterren

Customer support just ignores all my…

Customer support just ignores all my support requests ive sent multiple in multiple days. Also live chat on the website is a scam i sent messages and hours and still no responses.

21 januari 2025
Review zonder uitnodiging
Logo Aeropay

Antwoord van Aeropay

Hi Ja, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Beoordeeld met 1 van de 5 sterren

1 star is not even low enough

1 star is not even low enough. Live support is a facade to get you in a Lul of comfort yet when you need it it's completely non existent. I've been in live chat for over 7 hours about a simple transfer. They boast all this customer 24/7 bs 365 yet it's been 3 days since I got the email saying one business day. Absolutely worst customer service when handling people's money.

21 januari 2025
Review zonder uitnodiging
Logo Aeropay

Antwoord van Aeropay

Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Beoordeeld met 4 van de 5 sterren

An awesome way to pay at the…

An awesome way to pay at the dispensary. I use Aeropay every time I go. No need to bring cash and it saves time. If you are not preordering and using Aeropay, you are doing it wrong.

17 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Aeropay customer service does not exists

I've used aeropay 2 times in the past month with no issues. For the past 2 days I've attempted to use it with the same merchant and I continue to get error messages indicating that their system detected a potential overdraft. There is a balance of 4 times the transaction amount in the linked account. The transaction repeatedly gets cancelled every time I attempt to place delivery order and there is no other payment method available from the merchant. Ive emailed support several times with no response. It concerns me that they have access to my account information and I have no way to close the account or even get in touch with them to close it. I will be reporting this to the federal trade commission. There is no way to close the account or contact any customer service other than the email address. I've also notified the merchant with no response.

2 januari 2025
Review zonder uitnodiging
Logo Aeropay

Antwoord van Aeropay

Hi Joe, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.

Beoordeeld met 5 van de 5 sterren

Aeropay is amazing

I live using this app. Makes all dispensary visits easy and hassle free, especially not having to worry about cash.

16 december 2024
Review zonder uitnodiging

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