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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Prizepicks Users** The moment they say your case is being “escalated to the escalation/specialized team,” you basically get stuck in an endless cycle of robotic responses. They’ll ask for bank st... Toon meer

Beoordeeld met 3 van de 5 sterren

It takes way too long to get to my bank account. It’s 2025, I feel like funds should be there next business day. Easy. I feel if you want to bring more people to the platform,using this service making... Toon meer

Beoordeeld met 5 van de 5 sterren

I have been using Aeropay for about 4 years now. It’s easy and convenient and allows me to send money safely and accurately. This has really been helpful by cutting out unnecessary trips to the ATM an... Toon meer

Beoordeeld met 5 van de 5 sterren

Aeropay makes it incredibly convenient to make purchases without having to worry about needing cash. I can just pop into Mission Dispensary at any moment and know that Aeropay will not fail me. Great... Toon meer

Bedrijfsgegevens

  1. Betalingsdienst

Geschreven door het bedrijf

Aeropay is America’s pay by bank network, making payments simpler and smarter for the digital economy. Our integrated products and national network turn bank linking, money movement, and risk prevention into a seamless and reliable part of any payment experience. Businesses of every size use Aeropay to lower payment costs, accelerate cashflow, and guarantee success—at scale.


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

292 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 82% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Easy & Fast

They make it super easy to purchase products! Saves time and is very helpful when support is needed.

19 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I never thought it would be possible to…

I never thought it would be possible to have such a quick and easy app to use when purchasing products. I simply scan the QC code at my merchant and I am instantly able to make my purchases. Thank you for such great app!

31 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unresponsive or Non-Existent Customer Service

I have had a case open with Aeropay support for weeks now with zero response from them about anything. Not even a “Sorry we’re still looking into it.” Just nothing. I wish I could rate this experience lower than 1 star.

12 december 2024
Review zonder uitnodiging
Logo Aeropay

Antwoord van Aeropay

Hi Jesse,
We sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review to our support teams. Please email us at social-help@aeropay.com and our team will be on standby to support. We appreciate your business.

Beoordeeld met 1 van de 5 sterren

Aeropay sucks

Horrible company with with worse customer service. Been waiting on a payment from them for 6 weeks, they created/attributed my account to someone named Kevin and I'm not Kevin. Took a month or so to get them to understand that, a week or so to understand that I would like my account in my name, and now it's been 9 days since they agreed to do so, with no response nor change in my account. If someone tries to pay you through them, I'd ask for anything else, an IOU would probably be more value and less of a pain in the ass.

I had a more detailed review written but somehow trust pilot swapped that for the name of my company.

25 december 2024
Review zonder uitnodiging
Logo Aeropay

Antwoord van Aeropay

Hi John,
We sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review to our support teams. Please email us at social-help@aeropay.com and our team will be on standby to support. We appreciate your business.

Beoordeeld met 1 van de 5 sterren

Bad customer service. Possibly scam.

I used them to make a purchase and it wouldn't go through. I went ahead and paid cash for my order. An inconvenience, but not a reason to complain.
I email to fix the situation and after a few days it was fixed. A few days later, however, they put though the charge I already paid for. Upon contacted them 3 times, I never for any help. They gave me the run around.
I finally went to my bank and they realized Aeropay is a scam and refunded my money.
DO NOT USE!

3 december 2024
Review zonder uitnodiging
Logo Aeropay

Antwoord van Aeropay

Hi Chris,
We sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review to our support teams. Please email us at social-help@aeropay.com and our team will be on standby to support. We appreciate your business.

Beoordeeld met 1 van de 5 sterren

Trying to fix my account but i cant…

Trying to fix my account but i cant because the customer service here is god awful. What bank service doesnt have a phone number ? Got me waiting weeks for a response so i can withdrawal my own money. If i could rate this 0 stars I would. This is embarrassing

26 november 2024
Review zonder uitnodiging
Logo Aeropay

Antwoord van Aeropay

Hi Toby, we sincerely apologize for the inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. In the interim, please contact social-help@aeropay.com and our team will be on standby to support. We appreciate your business.

Beoordeeld met 5 van de 5 sterren

Certainly a great payment system

Certainly! Here’s a draft of a passive experience review using the Aero Pay system:

Passive Experience Review of Aero Pay System

The experience with the Aero Pay system was smooth and efficient, requiring minimal interaction from the user. Transactions were processed seamlessly without interruptions, ensuring a straightforward checkout process. The interface was user-friendly, allowing even first-time users to navigate through the payment flow effortlessly.

Notifications were consistently prompt, providing clear updates on transaction status without the need for manual tracking. Security measures were effectively integrated, adding a layer of reassurance, as payment details were safeguarded and encrypted.

Overall, the Aero Pay system provided a reliable, passive experience, requiring little to no input beyond initial setup, which contributed to a positive and stress-free payment process.

21 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

It's simple

It's simple, fast and so easy to use! Makes for a super quick checkout and saves everyone time.

29 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

How Aeropay has saved me time and money

Since Aeropay has become an option for payment it has made life easier with my dispensary purchases. I am disabled , and walk with a cane. Normally I would have to go to my bank before the dispensary visit, if I did not want to incur transaction expenses, from using my debit card at the dispensary. I have been using Aeropay since it became available, and I’ve been very happy with the convenience., as well as not incurring additional cost as a result of the transaction. The convenience factor is great due to my limited mobility.

29 oktober 2024
Review zonder uitnodiging

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