Aetna Inc. Reviews 18

They worked together very hard, to find a policy
They were patient with me
Very polite 😃

I called to find out if a chiropractor was covered. The rep basically said yes they cover it and no they don't cover it. The call was a run-around of conflicting answers.

I obtained a referral from my pc and called a second time looking for a straight answer. This time I was told that only in-network providers are covered. There are none in my area. I was then instructed to have a chiropractor agree to accept payment from Betterhealth by filling out a form.

Apparently, I was somehow supposed to know in advance that this is what I needed to do. Finding a chiropractor that will accept payments from this insurance is pretty much like looking for a needle in a haystack in my area. None of this information is easily available anywhere I have found.

When you first make the call you are informed by the automated system that there will be a survey after the call and to stay on the line if you want to take it. Reps seem to have the ability to block the survey as there was no survey after either call. I guess only offering surveys to callers that can be helped is a good way to make it seem like they are doing a good job.

I have had AETNA a year. They were an ok insurance but the problem was every time I used them the benefit card would not work at the store using the app. The only place I could use it was online at the CVS pharmacy using my AETNA card. My insurance charged 32,000$ but the actual cost was $5,000 something and it said I owed 1200$ out of pocket. All these are approximate. All these for a hospital stay. So I have happily switched to Wellcare instead, only prescriptions.

The worst possible insurance you can imagine. Denied hospital coverage because I didn’t go to the hospital for the seizure and started having them AT the hospital. As if I can help WHEN I had the seizure. I do not recommend this insurance at all what so ever.

Deborah barlow and Margaret wise ultimately and overall showed no professionalism or empathy and impeded my receipt of care. Reported barlow to OCR and VaDofH. There will be no consequences for either party. The irony being that barlow is a nurse and wise is a counselor. The hypocrisy is gross.

Aetna better health of WV is a harming medical insurance provider. They have allowed HIPPA violations and violence to o choose horrifying procedures to destroy my face and body. Let me explain illiegal revisions lower than standard care for a Christian woman. Wrong care for pay off contract invested to harm patients invested partners with. Destroyed my teeth nose and mutilation of body parts to illiegal brain device dbs gaming coercion. The better health should say assault malasius wounding. They harm you punish you for using the insurance.Their interventions is preventions in Life forcing mental harm ugly procedures to deforming body cruelty .Unhuman acts of depriviatuon of care needed to allowing complete suffering cruelty by neglect of care needed to correct the wrong and abuse they do to alter you. Exstream abuse if you use the insurance. Sold trafficking 3rd parties 4th parties to severe facial deforming teeth bucking procedures to fgm deprivation of rights as a human.the date is listed as trying to reach dental resolutions today .last week no resolutions and total time using it. I asked Aetna are you trying to make me ugly to enterfer in my marriage the comment was A ha yes . Then I called another service connected ,they said not their fact go after a person from my past. The basically sold trafficking me for abusive coercion harm hate crime . This is still going on. The are covering it up. Filing everywhere then they retolerate hurt more. This insurance is a danger to use ,unless you want to be gamed as a voodoo tibit game.

I really like Aetna and think they are the best of all choices, however they keep telling me I get a free $50 reward gift card if I complete a healthy home visit, well the company they hired to do it signifyhealth keeps promising they hiring more home visit doctors in over a year now and still none available, not even one virtual doctor visit is available anywhere in the entire state of Virginia in over a year, I've told customer service and they can't do anything as that's who they go through which is worthless, so I can't apparently get my visit anywhere in Virginia in person or virtual visit and no gift card since I can't complete the task, they have fixed so I can't. Makes no sense why they can't find another company who can perform at least a virtual visit., if it wasn't for this and the run around I'd give Aetna five stars, but since they can't seem to fix the issue they only get three stars

Aetna Health, is nothing but an insult to any insurance company nationwide, it’s a gathering of the worst Crooks in the business. They scam their clients money and manipulate them by hiring non-English speakers operators from foreign countries , and the client find himself facing the medical provider on his own . It’s a loose country where law doesn’t exist to shut down businesses like this Dumpster called Aetna .

I haven't had many problems with Aetna Better Health of Virginia over the years, I was with Aetna from 2018 to 2024. However, as of August of 2023 to now, I have experienced nothing but severe problems.

First they denied a MRI for a vetrbra compression fracture that was still hurting after a year since the injury in August of 2023. They recommend I do physical therapy first, but I had many other chronic pains that prevented me from competing PT. Aetna didn't listen, didn't care, and their employees generally act clueless as to what is going on.

The second problem was a denial of an anti-depressant from a different doctor in October of 2023. The appeal was denied. Upon calling and inquiring why the appeal was denied, I was kept in the dark.

The third problem was a denial of a pre-authorization for a pain medication in February of 2024. I'm in severe chronic pain from many conditions, and this particular denial was an absolute dealbreaker for me. This one literally hurt. It seems Aetna was destined and ironically intent on keeping me ill, suicidal, and in severe chronic pain.

Moreover, their automated phone system is one of the most infuriating things I have ever delt with. It takes half-an-hour to order transportation, and then another half-a-hour to get back home. That is if your ride even shows up.

All I can say about Aetna is simply...burn in hell, and hopefully a class action lawsuits sues you into nonexistence. Your time is coming.

With my experience in dealing Aetna Better Health they do not even deserve one star. I was with Anthem HealthKeepers Plus for 12 years and couldn’t say enough good things about them. Unfortunately Bon Secours had planned not to renew their contract on October first. Many of many of my health providers are with Bon Secours. Afraid of losing them the week before the first I switched to Aetna

I have been on Aetna cardinal medicaid, I just moved to va beach from NoVa , I have heart issues plus 2 stents put in last May since Ive been here in va beach/norfolk are went thru their fraud list of cardiologists, could only find one, but 2 month waitng, the day of appointment, found they didn't accept Aetna anymore so called Aetna told them to find me 1 , I was done so they found me one but would make appointment until records were received. they recieved them but informed me they no long accept Aetna ins. My suggestion is find a new insurance provider these people lied to get a contract 6 years ago and still cannot run or update their provider list or keep physicians under contract. I do have to say every person I spoke to at Aetna was very polite , but that has nothing to do with actual help medically wise. Aetna has a way of making you feel like poverty stricken person from Africa with no hope for medical attention. Aetna just collect the money while people suffer because their system sucks , doctors are dropping Aetna like the plague I will be going to another insurer also the
first chance I get. The main point here is Aetna doesn't really have a network of medical providers they seem to list in their provider lists , this is not just va beach, which is not that small of area, but compared to northern Virginia metro region, I had the same problems trying to find physicians in NoVa. I seem to think management isn't doing enough to keep doctors on their lists or updated them. l would not personally suggest Aetna to friends or family

I had an amputation on May 31, 2023 (over 7 months ago) and this company still will not approve my leg so that I can get back to work. They don't care that i have used all my savings and am close to losing everything. They don't care that i have NEVER missed a payment. They just keep denying me and delaying, in hops that I will give up. This is the single worst insurance provider I have EVER had the displeasure of dealing with. DO NOT USE THEM. They are only good for taking your money. You WILL lose money because of their shady business practices. It is that simple.

It was my pleasure to have spoken to 2 very talented individuals Susan Winters and Matthew Stern I was given excellent customer service from both of them. Both individual are very well versed in their area of expertise. They were very informative and listened to every question I had. I'm just happy and content that I made the switch to Aetna health insurance. Thank You Thank You
And God Bless both of you 👍😊

Rip-off insurance. I hadly write reviews. I called them and gave an urgent care address and they confirmed it was in network. After visiting the urgent care, they sent me 100% bill claiming it is out of network. I have even filed an appeal and they rejected it. They still have the call log I made before i visited the urgent care but decided to rip me off. Pure rubish insurance.

As a rendering provider we have submitted several applications to join this network all to no response, even when we are indicating that their patients are knocking our doors for services. They don't seem to care for their policy holders.
Terrible outsource of their customer support staff. I was holding for 1 hour and 30 minutes with their provider's relationship line. Once they transferred from the Philippines or wherever the service center is located, the call ended up dropping.
Very dissapointed.

Signed up with Aetna Medicare Advantage 1 year ago and am renewing. Compared to my previous experiences with Blue Cross/BS, Aetna is far superior with customer service and responsiveness. Also, Aetna has all of the teaching hospitals and their physician plans as participants in my area.

I signed up with an Agent for Medicare Aetna advantage. I was told a certain medication I take every month would be free, when the first month rolled around they charged me $100 for the Medication, I filed a grievance which is a form to give us hope that something will be done when in reality their decision has been made well ahead of the grievance which was rejection, the med increased to $200/month I called back in vain all I can do is wait for open enrollment to get rid of these bloodsuckers. If anyone on the other end of the phone tells you to file a grievance tell them you'll get your lawyer instead, greivances are there to give us false hope, nothing else.
Virginia Kennedy

i contacted the plan regarding sequestration payment that was not identified by service line as specified my Medicare. I was provided the information because i demanded that they provide a line item amount versus a overall amount. I then asked to speak with a provider service representative and was told we were out of network and no help was available. I asked the representative why do i have a check for a office visit if the provider is not in network. I asked the representative to check by the rendering provider and he was in network, I then asked how can the doctor's corporation not be in network but the doctor is in network since 2012... I signed the contract and payments are being sent to the corporation.

The reason i actually called was because the sequestration was being taken as a single item versus a per line item as it is outlined in the Medicare guidelines. All that i was given was the e-mail address of the provider relations representative because they do not take calls.

i have the Medicare job aid regarding sequestration and item 7 clearly proves my point, just tell me where to send so you can fix this issue.