Absolute worst service I have ever encountered. While I understand that this is Medical Insurance the service is beyond shocking. A call was logged 28/08/26 at 18.44. A follow up message only came thr... Toon meer
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Lees wat reviewers zeggen
Patricia Nkosi helped me so well and she answered all my questions in such a way that I was satisfied and happy. She was very calm and patient with me. Great service.
Bedrijf heeft geantwoord
"I'm extremely grateful for Leigh - Ann Andrews' exceptional service and advice! She went above and beyond to help me explore alternative birth options when my medical insurance wasn't an option. Her... Toon meer
Bedrijf heeft geantwoord
Great assistance from Mpho Masemola in getting my address changed. With the hopes the exceptional service stays as is.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Affinity Health, we are committed to providing affordable health insurance solutions tailored to meet the diverse needs of all South Africans. Our extensive range of medical insurance plans ensures that you and your family receive the medical cover you need without compromising on quality or affordability.
Contactgegevens
1 Dingler Street, 1501, Rynfield, Zuid-Afrika
- +27 861 11 00 33
- info@affinityhealth.co.za
- affinityhealth.co.za
4,1
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103 reviews
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Good service
Good day
I have received such a great service from Gabriel Mtimkulu,he was super helpful and gave timely responses which aided me in receiving the assistance I needed without waiting for long.
14 juli 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Good day Remofilwe Makgorogo,
Thank you so much for your kind words and for taking the time to share your experience.
We are delighted to hear that Gabriel Mtimkulu provided you with such helpful and efficient service. We are proud to have him on our team, and your feedback will certainly be shared with him and his manager.
Should you need any further assistance, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
Affinity Health Management Team
Dimpho pule deliverd an excellent…
Dimpho pule deliverd an excellent service, very kind and so patient, dimpho answered all my questions I had, with so much clarity
11 juli 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Dear Genevieve,
Thank you so much for your wonderful feedback!
We're delighted to hear that Dimpho Pule delivered excellent service and was able to assist you with kindness, patience, and clarity. We will be sure to pass along your kind words to Dimpho and the team.
Your appreciation means a lot to us, and we look forward to continuing to support you.
Kind regards,
Affinity Health Management Team.
The urgent was very quick to answer my…
The urgent was very quick to answer my questions
8 juli 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Good Day Lungisa
Thank you so much for the 5-star review! We're glad to hear that our team was quick to assist you. Providing prompt and reliable service is what we strive for at Affinity Health.
Best regards
Affinity Health Management Team
I received a very good customer service…
I received a very good customer service from Gabriel Mtimkulu and was assisted throughly with everything, am happy
2 juli 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Good morning Moyra,
Your positive review overwhelms us with pride.
Gabriel has definitely left a lasting impression when assisting you and we are absolutely proud of his efforts.
Thanking you,
Affinity Health Management Team
Received great customer service from…
Received great customer service from Gabriel Mtimkulu he was really helpful and make me understand what I was asking for and provided healthy and professional feedback in regards to my queries. Really happy with the service I received. Thank you
30 juni 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Good morning Kgaugelo Moruane,
Thank you so much for your wonderful feedback.
We’re thrilled to hear that Gabriel Mtimkulu provided you with great customer service and was able to assist you with clarity and professionalism. It's always rewarding to know that our team is making a positive difference in our members’ experience.
Your kind words will be shared with Gabriel and his team — we truly appreciate you taking the time to acknowledge his efforts.
Should you need any further assistance, we’re always here to help.
Kind Regards,
Affinity Health Management Team
As a service provider working in an intensive care unit
As a service provider working in a critical care setting, I am hugely disappointed that the patient I was treating did not get the full benefit of nutritional intervention whilst ventilated. As much as I understand the difference between a policy and a medical aid, I am shocked that medical nutrition therapy does not get the attention it deserves. It should be stated in the policies that patients might have to pay for medical nutrition if they are ventilated and there are no other options of feeding available. As service providers it would be unethical and inhumane to withdraw feeds because the policy reached a limit. This has to be taken more seriously by all medical insurance policies, and the above matter about critical illness nutrition should be written in clear terms in the policy.
28 juni 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Good morning, Marlene, thank you for reaching out to us and raising your concerns.
All members have access to benefits in line with the terms and conditions of the policy subject to the pre-authorisation process.
In order for us to fully investigate and provide clarity and feedback, kindly send an email to complaints@affinitylifeltd.co.za with the policy information and a Complaints Officer will gladly assist.
Thanking you,
Affinity Health Management Team
I am new to the service so as a single…
I am new to the service so as a single mom I have so much questions and consurns that I need answers to. Gabriel Mtimkulu was patient and understanding and helped me out with all my questions. He provided a great service.
24 juni 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Good day Zandalee
Thank you so much for your wonderful review and for choosing us as a new member! We understand that starting something new can come with many questions, and we’re so glad to hear that Gabriel was able to support you with patience and care.
We’ll be sure to pass on your kind words to him. If you ever need further assistance, we’re always here to help.
Warm regards,
Affinity Health Management Team
Gabriel Mtikulu was very helpful where…
Gabriel Mtikulu was very helpful where I didn't understand he explain politely and patiently. Thanks Gabriel I really appreciate your help. 🙏
5 juni 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Good day Nancy,
Thank you so much for your kind words and for taking the time to share your experience with us.
What a wonderful assurance that we are on the right track. Gabriel will be pleased to hear of your praise.
Kind Regards,
Affinity Health Management Team
Excellent service
Good day, I've been with Affinity health for a year now. I couldn't have asked for a better insurance. Today I've been assisted by Gabriel Mtinkulu and what a joy to be assisted by him. His knowledge and promptness are outstanding. Well done and thank you for your assistance and support. Kind regards. Claire Kleinhans
5 juni 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Good day Claire
Thank you so much for your wonderful feedback and continued trust in Affinity Health over the past year! We're delighted to hear that Gabriel Mtinkulu provided you with such excellent service, we’ll be sure to pass along your kind words to him.
Your support means a great deal to us, and we’re always here to help. Thank you again for being part of the Affinity Health family!
Kind regards,
Affinity Health Management Team
I would really like to thank Juvian and…
I would really like to thank Juvian and the whole Affinity team for their extreme professionalism in the past 6 months. We are on the combined hospital plan and my son had to have 3 operations on his arm. Every single operation was completely covered. I highly recommend Affinity Health. Juvian, thank you for your assistance throughout this whole process.
24 mei 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Good day Antya,
We are truly pleased to hear that your son received the care he needed and that our team could support you during such a challenging time. It’s always encouraging to know that our efforts make a difference, and we will be sure to pass your compliments on to Juvian and the rest of the team.
We appreciate your trust in Affinity Health and your recommendation. Wishing your son a smooth and full recovery.
Kind Regards,
Affinity Health Team
Great prompt response
Gabriel Mtimkuli gave a prompt great response to the question I asked and reponse was immediate thank you!
15 mei 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Good Day Monique
Thank you so much for your kind words! We're thrilled to hear that Gabriel Mtimkuli was able to assist you promptly and effectively.
We'll be sure to pass along your feedback, it means a lot to us!
Warm regards
Affinity Health Management Team
Thanks Patricia Nkosi
Thanks Patricia Nkosi you were patient with me and very helpful help me with my queries with an understanding transfer me to another agent to upgrade my package thanks
13 mei 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Good Day Zama
Thank you so much for your kind words! We're thrilled to hear that Patricia was patient and helpful in assisting you. We'll be sure to pass along your appreciation to her. We're always here to support you — enjoy your upgraded package! 😊
Kind Regards
Affinity Health Management Team
Patricia Nkosi - thank you!
Thank you Patricia Nkosi for being so helpful & kind on our call just now. Very impressed by the level of client support I always receive from Affinity Health!
13 mei 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Good day Cornelia,
We’re delighted to hear that Patricia Nkosi was helpful and kind during your call. It’s always encouraging to know that our team is delivering the high standard of support we strive for. We'll be sure to share your message with her — feedback like yours truly motivates us to keep doing our best.
Thank you for being a valued member of Affinity Health!
Warm regards,
Affinity Health Management Team
Super satisfied with the treatment.
I am extremely satisfied with the assistance that i got, i was assisted by Patricia Nkosi who has a great experience and attitude with people, patient and understanding.
What made extra special is everytime i called, i was assisted by her, like all the time, even when i registered.
12 mei 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Good day Keabetswe,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with Patricia Nkosi. It's always encouraging to know that her patience, professionalism, and consistency made a lasting impression. We'll be sure to pass on your kind words to her — feedback like this reminds us why we do what we do.
Thank you for choosing Affinity Health. We're grateful for your support and look forward to continuing to assist you.
Warm regards,
Affinity Health Management Team
The Affinity Health team was so helpful…
The Affinity Health team was so helpful and efficient in getting authorisations for casualty and emergency visits. I have three boys, two sporty ones so we've had many injuries in a few months but they authorise each visit without hassle. Even recently when my baby was ill, all was sorted quickly
7 mei 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Good day Khethiwe,
Thank you so much for your kind words.
We’re so pleased to hear that our team has been able to support you and your boys especially during those unexpected and stressful moments. It’s wonderful to know that our efforts to provide quick and hassle-free authorisations have made a difference for your family. We truly appreciate your trust in Affinity Health and are always here when you need us.
Wishing you and your boys good health and fewer bumps ahead!
Kind Regards,
Affinity Health Team
Enquiry
I made an enquiry today and was assisted by Leigh-Anne Andrews. Her response time was quick and information provided was thorough. Refreshing to receive such great customer service.
6 mei 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Good morning, Karen.
No matter the enquiry, our teams are always readily available to assist.
We thank you for acknowledging our teams and the efforts to provide you with the best possible assistance in the quickest time.
Leigh-Anne will appreciate this review as much as we have.
Thanking you,
Affinity Health Management Team
Excellent Service from Gabi M.
To Gabi M, thank you so much for your wonderful service! I was asking you so many questions, and not once did you get annoyed and you were so helpful!
It was a pleasure chatting with you.
6 mei 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Good morning, Zina,
Your feedback regarding the service received from Gabi M is truly heartwarming.
Our agents take pride in all that they do and offer our valued members and we are pleased to learn that you experienced this first hand.
Thank you for sharing your feedback with us.
Kind regards,
Affinity Health Management Team
I can never fault the Affinity health…
I can never fault the Affinity health product service as they always effective, efficient and productive. I would advise it to anyone
6 mei 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Good day Nathan,
Thank you so much for your kind words and continued support! We're truly pleased to hear that you've had a consistently positive experience with our service.
Your recommendation means a great deal to us, and we remain committed to providing effective, efficient, and reliable healthcare solutions to you and all our valued members.
Kind Regards,
Affinity Health Team
Quick response for Authorisation
Quick response for Authorisation
5 mei 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Dear Jeshmean,
Thank you for your kind feedback! We’re glad to hear that you found our response quick and efficient. Providing prompt service is always a priority for us, and we appreciate your recognition.
If you need any further assistance, feel free to reach out!
Kind regards,
Affinity Health Management Team.
Excellent service and patience 😉
2 mei 2025
Review zonder uitnodiging
Antwoord van Affinity Health
Dear Martha
Thank you for the 5-star review! We're so glad to hear you experienced excellent service and appreciated our patience 😉 Your support means a lot to us!
Kindest regards
Affinity Health Management Team
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