I would like to give a special mention to Aaron Graham who went above and beyond exceptional customer service today in the Portadown showroom. He took the time to go through everything about my servic... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My first visit to Agnew Volkswagen, as response to a product recall. I was immediately impressed with the surroundings, and the professionalism of the staff during my visit. Not to mention the wonder... Toon meer
Bedrijf heeft geantwoord
Overall atmosphere of Boucher Road was bright and hospitable. Reception staff were welcoming, professional and courteous. Salesperson (Dominic M) was efficient, very cordial and good humoured. He was... Toon meer
Bedrijf heeft geantwoord
I had a brilliant experience dealing with the BMW sales manager Robbie. He was polite, friendly, and genuinely helpful from start to finish. Communication was great , he always kept me updated and not... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- ook in
- Autoleasebedrijf
- Autoreparatie en -onderhoud
- Motorvoertuighandelaar
- Verkoper van tweedehands auto's
Over Agnew Group
Geschreven door het bedrijf
Welcome to the official Trustpilot profile for Agnew.
We are a leading motor vehicle retailer group in Northern Ireland, whilst also being one of the UK’s top 25 franchised dealers.
Established in 1931, our reputation and wealth of experience is second to none with friendly and professional staff who are dedicated to providing an exceptional level of customer service.
We operate 12 dealerships around the Belfast and Portadown areas, representing seven prestigious manufacturer brands; Audi, BMW, Mercedes-Benz, MINI, Porsche, Volkswagen and Volvo.
Check out our dealership locations.
We also operate Agnew Leasing (Contract Hire & Leasing), Agnew Van Centre (Commercial Vehicles), Agnew Motability, TPS (VW Group Trade Parts), Agnew Repair Centre (Bodyshop), Agnew Trade Centre (Trade Auction Site), Agnew Car Buyer.
Plus, we offer a full range of manufacturer approved servicing and aftersales.
Contactgegevens
18 Boucher Way, BT12 6RE, Belfast, Verenigd Koninkrijk
- agnewcars.com
4,6
Uitstekend
18K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Daniel was professional and helpful.
Daniel was professional and helpful.
The problem with my windscreen wipers (which hadn't been working properly since the say I bought the new car ) was sorted.
22 oktober 2025
Antwoord van Agnew Group
Hi Valerie, thank you for the 5 star review. It is great to hear that you were well looked after by Daniel and we hope to see you again in the future. Best regards, Agnew Volkswagen Belfast
Five Star
Five Star
Top marks to the team from me. Each contact was both professional and efficient. The receptionist, the coffee bar assistant together with the backstage people who interacted with me concerning the service. The car looked like new inside and out when I drove off from the premises.
21 oktober 2025
Antwoord van Agnew Group
Thank you Margaret for your review and your kind comments. We are glad everything went well during your visit. Kind Regards, Mercedes-Benz of Portadown.
Supportive and efficient
Supportive and efficient, professional and dependable service once again
21 oktober 2025
Antwoord van Agnew Group
Thank you Roy.
This company always gets it right
21 oktober 2025
Antwoord van Agnew Group
Thank you for the great comments Jane. We hope to see you again soon. Best regards, Agnew Volkswagen Belfast
The staff are friendly
The staff are friendly, welcoming and explain everything that will be done. Complimentary wash added. A video of the full check was also emailed to me, advising me of what will need done in the next months.
14 oktober 2025
Antwoord van Agnew Group
Thank you for you visit and review Ruth.
Mercedes staff need to be honest and…
Mercedes staff need to be honest and helpful i would like to speak someone in a senior position in service at Boucher Road Belfast My tel no is 07836797850 thanking you john Mc Elwaine
21 oktober 2025
Antwoord van Agnew Group
Thank you Mr McElwaine for your review. We appreciate you taking the time to leave your feedback and we will review this with our Service Team. Kind Regards, Mercedes-Benz of Belfast.
Store person and motability advisor…
Store person and motability advisor very helpful and professional
21 oktober 2025
Antwoord van Agnew Group
Thank you for the five star review, we're glad everything went well for you.
Antwoord van Agnew Group
Thank you Christina for your 5 star review. We are pleased to read about your experience. Kind Regards, Mercedes-Benz of Belfast.
Service delivered in a timely manner
Service delivered in a timely manner, additional work requirements well communicated and friendly staff!
21 oktober 2025
Antwoord van Agnew Group
Hi Mrs Guerin, thank you for the 5 star feedback. We look forward to seeing you again in the future. Best regards, Agnew Volkswagen Belfast
Antwoord van Agnew Group
Thank you Mr Matiichuk for your review. We really appreciate the feedback. Kind Regards, Mercedes-Benz of Portadown.
I enjoyed my experience with Volkswagen…
I enjoyed my experience with Volkswagen mallusk. I got a service on my car today and thought it was well done. Paperwork gave me all information I needed and very informative. Jamie especially was amazing. He is a very kind and helpful man and enjoyed my experience with him. Can’t fault him at all.
I was told my car was cleaned and hoovered and when I went out it wasn’t. I went back into Jamie just to let him know… I wasn’t too worried about it. He ensured that someone very quickly took care of this issue and ensured I was looked after and was very apologetic.
Cannot fault Jamie I really couldn’t praise him anymore.
20 oktober 2025
Antwoord van Agnew Group
Hi Ms Stewart-conway. It is great to receive such positive feedback regarding our staff and processes, and we will be happy to pass these on to Jamie and the team. We look forward to seeing you again in the future. Best regards, Agnew Volkswagen Mallusk
Great experience
Very easy to book, pleasant staff who kept me informed each step of the way, comfortable area in which I could work whilst my car was having the work done
20 oktober 2025
Antwoord van Agnew Group
Hi Mr Ashe, thank you for taking the time to submit this review and provide your positive feedback, we're delighted you were looked after well. Kind Regards Team Bavarian
Great service as always
20 oktober 2025
Review zonder uitnodiging
Antwoord van Agnew Group
Thank you for your 5 star review and comments Roslyn, from all the team at Agnew Repair Centre.
Fast and efficient .
20 oktober 2025
Antwoord van Agnew Group
Hi Mr Damian, thank you so much for your review and positive feedback, it's always a pleasure to welcome you to Bavarian. Kind Regards
Always so easy and reliable!
My 3rd time purchasing a car of VW Mallusk, always a pleasure!
17 oktober 2025
Review zonder uitnodiging
Antwoord van Agnew Group
Hi Emma, thank you for the 5 stars and your continued loyalty. We appreciate the business and look forward to seeing you again soon. Enjoy your new car! Best regards, Agnew Volkswagen Mallusk
Antwoord van Agnew Group
Hi Wendy, thank you so much for your review and positive feedback, it's always a pleasure to welcome you to Bavarian. Kind Regards Team Bavarian
Bought a used car from Ben who gave 5 star experience
Bought a used car from Ben who from the moment I walked into the showroom was first class. In the 25 years I have been buying cars this by far is the best experience I have had. Ben went above and beyond so I could not be more satisfied with the experience.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Agnew Group
Hi Ultan, We’re thrilled that Ben was able to go above and beyond to make it a smooth and memorable process. We hope you enjoy your new BMW. Kind Regards, Bavarian BMW
Very professional
Very professional, efficient and attentive staff. Would highly recommend.
19 oktober 2025
Antwoord van Agnew Group
Thank you for your review.
Friendly staff
Friendly staff, great service.
Bonus...my car came back clean inside and out.
19 oktober 2025
Antwoord van Agnew Group
Thank you.
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