Agnew Group Reviews 

Good, efficient service, delivered on time

I was very happy with the service Audi got me sorted very quick "

I have an issue with my car and still not heard back.

An excellent service with the staff making my experience an excellent one

Sales team very patient and helpful , car we went to look at wasn’t what we expected but sales team found us another car which is fabulous,

Service was 1st Class. All the staff were attentive, professional and looked after me perfectly.

My car was recalled. I was booked in within a few days. Car sorted and even cleaned. Staff were lovely couldn’t have done enough for you

I was booked in for 8am and they were prompt in taking my vehicle waiting area was comfortable and complimentary coffee was great and very Friendly staff

Delivered as specified

It was a pleasure to leave my vehicle in to have the airbag replacement done , the car was ready when they said it would , they also washed my car before I collected it , many thanks to Mercedes-Benz Portadown

I took an appointment where you wait until the service is complete. I wasn't offered a coffee or tea once in the 3 hours. When the van was finished, it wasn't hoovered out or hosed down as happened at all other dealerships I have used in the past. Fairly poor customer service.

The level of service on show echoes the Audi brand i.e. high class. From first meeting to final handover all staff where exceptional. They are a credit to the Agnew group.

I’d like to thank the Mercedes dealership in Portadown for their exceptional service. The team was incredibly friendly, professional, and efficient. Everything was handled quickly and smoothly, and the quality of the service was absolutely flawless. It’s always a pleasure to deal with such a helpful and welcoming team — truly first-class Mercedes service!

The staff are excellent from the moment one arrives on leaving their car until leaving. He showroom is clean and the choice of Refresh next good.
The downside of my visit to have work done on my vehicle which has happened twice at Mercedes Belfast, my car was not washed after completion by the mechanics. This happened again yesterday which is a disapointment for the price I pay each month for a Mercedes service plan.

Usual efficiency very pleasant

Very efficient and friendly service from Daniel!

Hollie kept in contact with me regarding any update on my car. She was very friendly and knowledgeable regarding the issues I was having.

The pre-service communication the day before was excellent. The greeting on the day and the environment (coffee, seating and relaxed atmosphere) made the two-hour wait on site pass very quickly. I was first informed how the service would proceed, the cost and what follow-up would be needed if required. I then received a video on my smart phone after the service was complete highlighting all the areas examined. The final feedback was a written form produced by the engineer covering all the details of the service and what issues I might keep an eye on in future. Overall, a thoroughly my professional experience.

Left the car in, it came back with the oil light on and the car still dirty. Or a good Audi experience at all I