I would like to give a special mention to Aaron Graham who went above and beyond exceptional customer service today in the Portadown showroom. He took the time to go through everything about my servic... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My first visit to Agnew Volkswagen, as response to a product recall. I was immediately impressed with the surroundings, and the professionalism of the staff during my visit. Not to mention the wonder... Toon meer
Bedrijf heeft geantwoord
Overall atmosphere of Boucher Road was bright and hospitable. Reception staff were welcoming, professional and courteous. Salesperson (Dominic M) was efficient, very cordial and good humoured. He was... Toon meer
Bedrijf heeft geantwoord
I had a brilliant experience dealing with the BMW sales manager Robbie. He was polite, friendly, and genuinely helpful from start to finish. Communication was great , he always kept me updated and not... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- ook in
- Autoleasebedrijf
- Autoreparatie en -onderhoud
- Motorvoertuighandelaar
- Verkoper van tweedehands auto's
Over Agnew Group
Geschreven door het bedrijf
Welcome to the official Trustpilot profile for Agnew.
We are a leading motor vehicle retailer group in Northern Ireland, whilst also being one of the UK’s top 25 franchised dealers.
Established in 1931, our reputation and wealth of experience is second to none with friendly and professional staff who are dedicated to providing an exceptional level of customer service.
We operate 12 dealerships around the Belfast and Portadown areas, representing seven prestigious manufacturer brands; Audi, BMW, Mercedes-Benz, MINI, Porsche, Volkswagen and Volvo.
Check out our dealership locations.
We also operate Agnew Leasing (Contract Hire & Leasing), Agnew Van Centre (Commercial Vehicles), Agnew Motability, TPS (VW Group Trade Parts), Agnew Repair Centre (Bodyshop), Agnew Trade Centre (Trade Auction Site), Agnew Car Buyer.
Plus, we offer a full range of manufacturer approved servicing and aftersales.
Contactgegevens
18 Boucher Way, BT12 6RE, Belfast, Verenigd Koninkrijk
- agnewcars.com
4,6
Uitstekend
18K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service
Easy to book in for a service. Very helpful staff. Kept me updated throughout.
25 oktober 2025
Antwoord van Agnew Group
Hi Rebecca, thank you for the positive comments and 5 stars. We look forward to seeing you again in the future. Best regards, Agnew Volkswagen Belfast
Antwoord van Agnew Group
Thank you Warren for your 5 star review. We are pleased to hear all went well during your visit. Kind Regards, Mercedes-Benz of Portadown.
Girl at reception very pleasant but…
Girl at reception very pleasant but can’t see why need so many staff doing nothing
25 oktober 2025
Antwoord van Agnew Group
Thank you John for your review. We appreciate the feedback. Kind Regards, Mercedes-Benz of Belfast.
Faulty key
Unfortunately the new key provided for my VW Golf is faulty. The blade will not stay in the casing with the result that the key keeps falling off the keyring!
24 oktober 2025
Antwoord van Agnew Group
Hi Dr McQuiston, thank you for your feedback. We are sorry to hear of your dissatisfaction and as such a member of our senior team will be in touch with you in due course. Best regards, Agnew Volkswagen
Antwoord van Agnew Group
Hi Mr Dillon, thank you for taking the time to submit this great review and provide your positive feedback, we're delighted you were looked after well. Kind Regards Team Bavarian
Can't fault Issac Agnew VW Mallusk
Can't fault Issac Agnew VW Mallusk. Great efficient service.
24 oktober 2025
Antwoord van Agnew Group
Hi Mr Neill, thank you for the 5 star feedback. We hope to see you again in the future. Best regards, Agnew Volkswagen Mallusk
Professional and courteous
Subframe was corroded, They checked and are replacing for no cost, professional and courteous, great staff, thanks Mercedes
15 oktober 2025
Antwoord van Agnew Group
Thank you Laura for your review. We are pleased to hear all went smoothly. Kind Regards, Mercedes-Benz of Belfast.
Great service as usual from James
Great service as usual from James, always goes above and beyond to sort any issues that may arise. Friendly and accommodating
24 oktober 2025
Antwoord van Agnew Group
Hi Philip, thank you for the great comments. We will pass your kind words on to James, and we look forward to seeing you again in the future. Best regards, Agnew Volkswagen Mallusk
Fantastic after sales service
Fantastic after sales service. Car returned in pristine condition and full video of service provided. Special mention to Mr Eastwood for his outstanding customer service
23 oktober 2025
Antwoord van Agnew Group
Thank you Dr S for your review. Glad to read about your experience with the team and we will be sure to share your kind comments with them. Kind Regards, Mercedes-Benz of Portadown.
A great welcome
A good greeting on arrival.
Health check was completed very promptly. I liked the video of what was all checked.
24 oktober 2025
Antwoord van Agnew Group
Thank you Elaine for your 5 star review. We are pleased to read about your experience. Kind Regards, Mercedes-Benz of Belfast.
Yearly service
Express key drop off organised via text and had my car back in less than 3 hours.
24 oktober 2025
Antwoord van Agnew Group
Hi Patricia, thank you for the 5 stars. We are glad that you had a positive experience when visiting our service department and we hope to see you again in the future. Best regards, Agnew Volkswagen Belfast
Slickly executed service booking
The arrangements for the maintenance work were all implemented on time with no waiting. The work required was diagnosed and executed quickly.
19 oktober 2025
Antwoord van Agnew Group
Thank you for your feedback.
Excellent service and communication.
Excellent service and communication with Richard Mc Knight in the Services Dept. Problem resolved effectively. Valued the video of my car via Jim Morrow which leaves me feeling more secure in the vehicle in the time ahead. Overall first rate. GK
24 oktober 2025
Antwoord van Agnew Group
Hi, thank you for your 5-star feedback it is very much appreciated. We will pass on your kind words to Richard and Jim. Kind Regards
Antwoord van Agnew Group
Thank you Erol for your review. We really appreciate the feedback. Kind Regards, Mercedes-Benz of Belfast.
Customer service good all through…
Customer service good all through process. Kept informed as to status of work.
24 oktober 2025
Antwoord van Agnew Group
Thank you Karena for your review. We are pleased to hear all went well during your visit. Kind Regards, smart of Belfast.
Antwoord van Agnew Group
Hi John, thank you for the positive review. Best regards, Agnew Volkswagen Mallusk
I was able to work on my laptop in…
I was able to work on my laptop in comfortable conditions at the showroom while the car was being serviced. This was accompanied with a very welcome complimentary cup of tea and a snack.
24 oktober 2025
Antwoord van Agnew Group
Hi Michael, thank you for taking the time to submit this review and provide your positive feedback about the facilities at Bavarian BMW, we're delighted you were looked after well. Kind Regards Team Bavarian
Very good experinece car sorted…
Very good experinece car sorted promptly. Would use again
24 oktober 2025
Antwoord van Agnew Group
Hi Shane, thank you for taking the time to submit this review and provide your positive feedback, we're delighted you were looked after well. Kind Regards Team Bavarian
Ordering a new car
Ordering a new car, after a telephone conversation & a test drive, by staff member, Dinah Rourke, was a seamless, stress free experience. Dinah knows her Audi's. She encouraged me to try an automatic & she was correct in all of her advice. The test drive I had with Dinah, sealed the deal. The admin was handled quickly & professionally. The new Audi A3 S Line, is a dream to drive. Dinah even took the time to set up my Audi App & Dashboard. I am delighted with my experience & also my new car. Thank you Dinah.
21 oktober 2025
Antwoord van Agnew Group
Thank you for your review and custom, we will pass on our thanks to Dinah.
Good range of vehicles & excellent showroom
Good range of vehicles, great quality showroom, very attentive staff. Jonathan was excellent to deal with, made the buying experience easy and enjoyable and could not have been more helpful.
23 oktober 2025
Antwoord van Agnew Group
Thank you for your review and custom Trevor.
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