I would like to give a special mention to Aaron Graham who went above and beyond exceptional customer service today in the Portadown showroom. He took the time to go through everything about my servic... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My first visit to Agnew Volkswagen, as response to a product recall. I was immediately impressed with the surroundings, and the professionalism of the staff during my visit. Not to mention the wonder... Toon meer
Bedrijf heeft geantwoord
Overall atmosphere of Boucher Road was bright and hospitable. Reception staff were welcoming, professional and courteous. Salesperson (Dominic M) was efficient, very cordial and good humoured. He was... Toon meer
Bedrijf heeft geantwoord
I had a brilliant experience dealing with the BMW sales manager Robbie. He was polite, friendly, and genuinely helpful from start to finish. Communication was great , he always kept me updated and not... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- ook in
- Autoleasebedrijf
- Autoreparatie en -onderhoud
- Motorvoertuighandelaar
- Verkoper van tweedehands auto's
Over Agnew Group
Geschreven door het bedrijf
Welcome to the official Trustpilot profile for Agnew.
We are a leading motor vehicle retailer group in Northern Ireland, whilst also being one of the UK’s top 25 franchised dealers.
Established in 1931, our reputation and wealth of experience is second to none with friendly and professional staff who are dedicated to providing an exceptional level of customer service.
We operate 12 dealerships around the Belfast and Portadown areas, representing seven prestigious manufacturer brands; Audi, BMW, Mercedes-Benz, MINI, Porsche, Volkswagen and Volvo.
Check out our dealership locations.
We also operate Agnew Leasing (Contract Hire & Leasing), Agnew Van Centre (Commercial Vehicles), Agnew Motability, TPS (VW Group Trade Parts), Agnew Repair Centre (Bodyshop), Agnew Trade Centre (Trade Auction Site), Agnew Car Buyer.
Plus, we offer a full range of manufacturer approved servicing and aftersales.
Contactgegevens
18 Boucher Way, BT12 6RE, Belfast, Verenigd Koninkrijk
- agnewcars.com
4,6
Uitstekend
18K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Smooth and simple service experience
Communication with the service contact was excellent ,Christoper Ruddy was in contact to ensure we had no delays and to be honest made my whole experience simple and smooth .
The car was ready as planned and I was on my way without delay ,I also received a video of the vehicle inspection which was comprehensive and reassuring .
17 oktober 2025
Antwoord van Agnew Group
Hi Kieran, thank you for taking the time to submit this review and provide your positive feedback, we're delighted you were looked after well. Kind Regards Team Bavarian
The staff at Volkswagen were incredibly…
The staff at Volkswagen were incredibly kind, helpful and professional. They explained each step and provided us with the information we needed to make the best decision.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Agnew Group
Hi Kris, thank you for your 5 star review and lovely comments. We hope to see you again soon. Best regards from the team at Agnew Volkswagen Mallusk
vehicle needed a check on sensors…
vehicle needed a check on sensors covered by warranty. Very quick and efficient service and well looked after in showroom, great coffee
21 oktober 2025
Antwoord van Agnew Group
Thank you Mrs Hoey.
Antwoord van Agnew Group
Thank you for your visit Mr Hodges.
Everything was done smoothly and staff…
Everything was done smoothly and staff very polite and give coffee an attention to while waiting was brilliant and car wash clean great service experience
26 oktober 2025
Antwoord van Agnew Group
Thank you Garry for your review. We are delighted to read your comments. Your feedback is greatly appreciated. Kind Regards, Mercedes-Benz of Portadown.
Antwoord van Agnew Group
Thank you Steve for your review. We really appreciate the feedback. Kind Regards, Mercedes-Benz of Belfast.
Very professional and effortless from…
Very professional and effortless from start to finish.
24 oktober 2025
Antwoord van Agnew Group
Thank you Mr Currell for your 5 star review. We are pleased to read about your experience. Kind Regards, Mercedes-Benz of Belfast.
Efficient and pleasant staff
26 oktober 2025
Antwoord van Agnew Group
Hi Mrs Cartwell, thank you for your positive feedback in relation to your experience is very much appreciated. Thank you for taking the time to share. Kind regards.
Fantastic efficient service
Fantastic efficient service! Brendan and the team were really helpful. Pick up and drop off was easy and my car looked and smelt fab when I got it back! Thank you!
26 oktober 2025
Antwoord van Agnew Group
Brendan and the team are really delighted with your 5 star review and comments. Feedback is very much appreciated by everyone at Agnew Repair Centre.
Helpful and friendly staff
Helpful and friendly staff. Relaxing atmosphere in reception while work was being carried out.
25 oktober 2025
Antwoord van Agnew Group
Hi Mina, thank you for taking the time to leave 5 star feedback. We will pass your thanks on to all involved and look forward to seeing you again in the future. Best regards, Agnew Volkswagen Mallusk
Antwoord van Agnew Group
Thank you for your review Colin.
Helpful friendly staff
Helpful friendly staff, no curtesy car though making leaving car off a bit of a pain.
26 oktober 2025
Antwoord van Agnew Group
Hi Mr Craig, thank you for taking the time to submit this review and provide your positive feedback, apologies for no loan car available on the day. We're delighted you were looked after well and staff friendly helpful. Kind Regards Team Bavarian
The team are fantastic
The team are fantastic - nothing is too much hassle for them; they are professional and their customer service is exemplary.
26 oktober 2025
Antwoord van Agnew Group
Hi Manus, thank you for taking the time to submit this fantastic review and provide your positive feedback, we're delighted you were looked after well. Kind Regards Team Bavarian
My service assistant Andrew was very…
My service assistant Andrew was very helpful and pleasant in every way.
23 oktober 2025
Antwoord van Agnew Group
Thank you for the 5 star review Mary. We will pass your thanks on to Andrew and we look forward to seeing you again in the future. Best regards, Agnew Volkswagen Belfast
Lewis was a real gentleman
Lewis was a real gentleman. Knew his stuff, very much appreciated his friendly manner
25 oktober 2025
Antwoord van Agnew Group
Thank you John, we will pass your kind comments on to Lewis.
Exceptional Customer Service
Despite my initial contact being disappointing, as I didn't receive a requested further call back from the guy in telephony, I visited the premises in Boucher Rd - wanting to potentially purchase a used car that I had viewed online. My query and subsequent appt for a test drive were dealt with by Stephen, despite his role being one of the team dealing with new cars. He was well informed on the history of the car and he displayed exceptional customer service . I look forward to the test drive after the weekend.
24 oktober 2025
Antwoord van Agnew Group
Hi Nuala, thank you for taking the time to leave a 5 star review. We are pleased to hear that you had a positive experience when you visited our premises in Boucher Road, and we look forward to seeing you again when your return for your arranged test drive. Best regards, Agnew Volkswagen Belfast
Quick response to the problem
25 oktober 2025
Antwoord van Agnew Group
Thank you Mrs Dowds for your review. We are pleased to hear all went smoothly. Kind Regards, Mercedes-Benz of Belfast.
I had the nice sales guy Simon Hanna a…
I had the nice sales guy Simon Hanna a person who knows his job and so very professional in his role
25 oktober 2025
Antwoord van Agnew Group
Hi Mrs Mcloughlin, Thank you so much for your kind words! We’re delighted to hear that Simon provided you with such professional and knowledgeable service. We’ll be sure to share your feedback with him. Kind Regards, Bavarian BMW
Antwoord van Agnew Group
Thank you Sandeep for your review. We are glad everything went well during your visit. Kind Regards, Mercedes-Benz of Belfast.
The car check in was smooth and staff…
The car check in was smooth and staff super efficient. The car was booked in for an express 3 hour slot and pleasingly the service was completed early. Despite the main showroom and waiting area being closed for renovations, the temporary structure now in use is very comfortable and staff are being really helpful and friendly.
25 oktober 2025
Antwoord van Agnew Group
Thank you for the great feedback Noel. We appreciate the positive comments regarding our staff and processes and we look forward to being of service to you again in the future. Best regards, Agnew Volkswagen Belfast
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