Aidan Gray Home Reviews 114

Items were from warehouse sale so quality was a bit questionable - uneven finish, dents in shade etc

I placed my order on March 31, 2023 for an in stock item.
I never received a confirmation email.
Payment is not even pending on my card.
I have emailed via the online contact form. I have emailed via the info email. I have emailed via the order email. I have call both the toll free and direct number and customer service just rings and rings and rings then clicks off.
On April 12, I did get a person, Karisa in the warehouse. My order is just sitting there unaddressed! She was very apologetic and assured me my order would be taken care of immediately.
Nothing...
Today, April 14, I left a message with the accounting extension. I would have thought they would have returned my call by now - but - nothing.
This is ODD. I have ordered 4 other light fixtures in the past and received a confirmation email and then the product quickly.
Since there clearly is something wrong wouldn't a manager or someone in upper management contact me?
Instead, all I get these emails for review.
So far, my customer rating is negative of zero!

All items were quality and shipped when requested. No damage and no missing parts.

Not even sure if it's a real web-site. Won't return my call's or Email's after my order was placed.

Aiden Gray .. just exceptional products always leading edge with delightful offerings to make your home exceptional.

They redefine curation…

We. ordered. 2 sconces and received an acknowledgement on January 31 ,2022 at 8:47pm.
The order acknowledgment is #SO0126403. it is now September 13,2022. we have called several times in the last month because it has been 9 months. Furthermore we have now sent 9 emails . This is so
unprofessional to not respond. Are you still in business? I called all three showrooms Atlanta, High Point and Dallas and told them about my experience
If someone knows what has happened to this company please response . Thank you pjvos54 @aol.com. Homework Interiors

Never received any follow up to the order I placed. Cancelling the order because this took too long and my client has found something else.

I have called, and emailed several times for weeks and can't get anyone to return my calls or emails. I placed a rather large order and the fact that I can't reach anyone in this company is horrible. How do you not have customer service in this industry?

These are stunning! They are made of heavy, quality material. Thank you!

Everything was great … but a BO w no date seems to have directed my 3 stars since the information was never disclosed on order or statement

My order number is #1000002111

I ordered it on May 26th. 2021 .

I didn't get an e-mail.
When will it be shipped and can I receive it?
I inquired several times, but there was no answer.
I haven't received the mail yet.
Does the cs team not work?
When can I get the product?

This is the first time I have ordered from Aidan Gray. I ordered lighting ($1895) through their website on April 27, 9 days ago. I received a confirmation, but tracking information has not been provided. I called and left a VM and sent an email earlier this week, Monday I believe, with no response. I called the next day and spoke with John, who was very kind and offered to get in touch with someone so that perhaps I could get shipping information soon. I am absolutely bewildered as I've never waited this long to get shipping information when something is in stock. The confirmation states that the order will be processed immediately. My husband has a small company and I can assure you that communication is never like this. I expect more from Aidan Gray.

Received no confirmation of purchase, nor info about shipping.

The service was excellent and though I have yet to receive the order I just want to put it out there that I’m happy with how it’s been handled so far. I’m excited and looking forward to seeing the item but with one question in mind.. since it is marked discontinued 2019 should there be a discount on the item?

Flawless transaction! Fast delivery Love the product.

As usual - the Aidan gray staff was excellent and professional.

Great products and amazingly fast shipping and delivery! Very pleased- and our client's are delighted with the lighting!

Loved the special sale of discontinued items. Only wish my item wasn't discontinued. I bought the last two Mary Jane armchairs with cushion. I am an interior designer and have placed these with clients who love them.