I am completely frustrated. One would think order accuracy should matter for Ainsley Harlow. I trusted them by ordering a sport coat that had specific features I needed for an event. They sent somethi... Toon meer
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Drop shipping garbage. They'd clearly cut the tags out of pants that were apparently large pants that fit like smalls (I'm gonna assume so you can't tell the pants are probably actually worth $2.5). T... Toon meer
Bedrijf heeft geantwoord
The jacket sits nicely through the shoulders and does not feel bulky when zipped up. I was mainly looking for something casual for weekends but it actually looks smart enough for work too.
Bought a maxi for a summer event and it photographed beautifully. More importantly I was comfortable in it for hours which is usually where occasion dresses let me down. The fabric did not feel stiff... Toon meer
Bedrijf heeft geantwoord
3,0
Gemiddeld
32 reviews
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Heeft 75% van zijn negatieve reviews beantwoord
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tHIS COMPANY IS A SHAM!
tHIS COMPANY IS A SHAM!! THEY WILL NOT TAKE A RETURN, YOU HAVE TO PAY SHIPPING BACK TO CHINA $50.. AND THEY WONT REFUND YOUR MONEY ....THEY WILL "OFFER " YOU TO KEEP THE DRESS THAT YOU WANT TO SEND BACK AND "GIVE" YOU A 15% REFUND..HOW INSULTING! i CANT BELIEVE i FELL FOR \THAT..DONT ORDER ANYTHYING!!!
5 september 2026
Review zonder uitnodiging
The jacket sits nicely through the…
The jacket sits nicely through the shoulders and does not feel bulky when zipped up. I was mainly looking for something casual for weekends but it actually looks smart enough for work too.
22 augustus 2026
Review zonder uitnodiging
I am completely frustrated
I am completely frustrated. One would think order accuracy should matter for Ainsley Harlow. I trusted them by ordering a sport coat that had specific features I needed for an event. They sent something different. Now I am left scrambling. Do not make my mistake. No amount of savings is worth it when they cannot be relied upon to do the most basic things correctly.
5 september 2026
Review zonder uitnodiging
It’s a scam.
It’s a scam.
Terrible product and they don’t cover shipping on returns. Since they’re in China, that ends up being the same cost as the item.
4 september 2026
Review zonder uitnodiging
Ainsley Harlow is a total scam
Ainsley Harlow is a total scam. I ordered a dress for my daughter and what arrived was completely different from the photos on the website. Despite their claims on the website for "hassle-free returns" and that if the "incorrect" merchandise is sent that they will pay for return shipping, they have refused to give me my money back, instead offering as little as a 15% off the dress OR the option to pay between $40-$50 to ship it back to China. Their website lists a fraudulent UK address to make it look like you are ordering from a shop in London. Order at your own risk. I imagine that any positive reviews here are likely written by the company itself.
Quality of the garments is very poor. Customer service is infuriating - emails seem polite, but are useless. I have asked multiple times for my money back and they have refused. If you order and and are unsatisfied, you will be out of luck. They are basically stealing from customers.
3 september 2026
Review zonder uitnodiging
Wrong everything
Wrong colors, wrong size, want customers to cover cost of returns.
3 september 2026
Review zonder uitnodiging
Buyer Beware
Purchased a “woven linen fabric” suit described as a tailored formal suit. When the suit arrived, I was very disappointed. The material was nothing like what I expected from the description. It was a very soft, stretchy, casual fabric that looked and felt much more like tracksuit/sweatshirt material than woven linen suiting. There was also no fabric-composition label inside the garment.
I contacted Ainsley Harlow to explain that the item I received did not appear to match the product description. Their customer service acknowledged my concerns about the “linen fabric and tailored finish,” but offered me either a 15% refund to keep the suit or a full refund if I returned it to their fulfillment center in China at my own expense.
After going back and forth with them for several weeks, they continued to require me to pay the international return shipping, which they estimated at approximately $40–$50 or more. They would not provide a prepaid return label.
The issue is that the product I received appears substantially different from the material and type of garment that was advertised. Carefully consider the return policy and potential international return costs before purchasing.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
The item looked a little darker in…
The item looked a little darker in person than on my screen but I actually prefer the colour this way. Fit and fabric were both good so I kept it.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
SCAM. Do not buy.
SCAMMY. Do not buy from this company. They are a dropshipping company and will send you an item that looks nothing like the website photo, and then force you to pay upwards of $30-$40 to send the item back, even thought their website states otherwise.
1 september 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
Drop shipping garbage
Drop shipping garbage. They'd clearly cut the tags out of pants that were apparently large pants that fit like smalls (I'm gonna assume so you can't tell the pants are probably actually worth $2.5). They were approximately the texture of sandpaper and when I tried to return them I was treated to the worst customer service experience I've had to date.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
Nice shirt good fit and easy to match…
Nice shirt good fit and easy to match with pretty much anything. Exactly the sort of basic I was looking for.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
First time ordering here
First time ordering here. Checkout was simple confirmation came through straight away and the parcel arrived in good shape.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
Horrible product
Horrible product. Impossible to return.
Based in China.
30 augustus 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
Bought a maxi for a summer event and it…
Bought a maxi for a summer event and it photographed beautifully. More importantly I was comfortable in it for hours which is usually where occasion dresses let me down. The fabric did not feel stiff and the shape stayed flattering throughout the evening.
25 juli 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
It took two weeks for the dress to get…
It took two weeks for the dress to get here. And when it got here, for a wedding mind you, it wasn't even the correct dress. It was a completely different style and different color. They said they couldn't do anything to get us the correct dress in time. Do NOT buy from this company if you'd like to receive the correct dress in a normal amount of time.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
Horrible customer service, return policy a lie?
The jacket I received was ordered as a XL but fits like a s/m. Overall quality of jacket not impressed, looks better online in the picture than one. Struggling with return, didn’t get a quick answers back. Explained I wanted a refund instead I got a reply for an exchange although the website states refund eligible 60 days upon delivery. Now got a message stating they need pictures. Still waiting on reply back. Horrible customer service and at this point refund policy seems to be a lie on their part. Do not order from them.
2 augustus 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
The piece i chose feels simple in the…
The piece i chose feels simple in the best way. Good shape comfortable fabric and easy to dress up or down depending on the day.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
I like that the men's section has…
I like that the men's section has fairly simple pieces. Nothing too loud just stuff that is easy to wear regularly.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
Took the jacket away for a weekend trip…
Took the jacket away for a weekend trip and ended up wearing it most of the time. It was warm enough for cooler evenings without being annoying to carry around during the day. The checked lining is a nice detail too.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
The checked jacket has a solid feel…
The checked jacket has a solid feel without being too heavy. Fits well over a tshirt and looks smart enough for evenings out.
29 juli 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
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