I am completely frustrated. One would think order accuracy should matter for Ainsley Harlow. I trusted them by ordering a sport coat that had specific features I needed for an event. They sent somethi... Toon meer
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Lees wat reviewers zeggen
Drop shipping garbage. They'd clearly cut the tags out of pants that were apparently large pants that fit like smalls (I'm gonna assume so you can't tell the pants are probably actually worth $2.5). T... Toon meer
Bedrijf heeft geantwoord
The jacket sits nicely through the shoulders and does not feel bulky when zipped up. I was mainly looking for something casual for weekends but it actually looks smart enough for work too.
Bought a maxi for a summer event and it photographed beautifully. More importantly I was comfortable in it for hours which is usually where occasion dresses let me down. The fabric did not feel stiff... Toon meer
Bedrijf heeft geantwoord
3,0
Gemiddeld
32 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Really liked the selection on the site
Really liked the selection on the site. There are plenty of feminine pieces without everything feeling too overdone or trend heavy.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
Scam
Essentially a scam:
- purchased an item called Rodeo Embroidered Shirt
- In reality, the shirt quality was terrible with NO EMBROIDERY. The pattern was printed on (not as it appears on their website), and printed image was so low-resolution that it doesn't even look like it was supposed to be embroidery.
- Reached out to customer service for a return and they offered only a 15% refund, or a full refund if I cover the shipping to China.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
Great Quality
Surprised by the mixed reviews. My linen shirt and suit came super quickly, and the quality is great!!
11 augustus 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
DON'T TRUST THEM!!
DON'T TRUST THEM!!! THEY WILL TAKE YOUR MONEY AND NOT GIVE YOU YOUR ITEM!! MY SHOES WERE DELIVERED TO THE WRONG ADDRESS AS SHOWN BY THEIR PICTURE, AND I NEVER RECOVERED THEM. THEIR RESPONSE WAS THAT IT'S NOT THEIR PROBLEM. DON'T WASTE YOUR MONEY!!
13 augustus 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
The utility gilet was an impulse buy…
The utility gilet was an impulse buy but I’ve ended up using it quite a lot. Plenty of room for a layer underneath and it has a clean look that works for everyday wear. The khaki colour was close to what I saw online.
9 juli 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
flattering fit and lovely fabric
I picked up one of the midi dresses for a dinner and was pleasantly surprised by how flattering it looked once on. The fabric had a nice weight to it and the fit felt close to the size guide.
3 juli 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
Really pleased with the quality of my…
Really pleased with the quality of my order and the helpful nature of their customer support team who were able to advise on the right size for me. Good, fair prices and will return for sure!
7 augustus 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
Ordered some shirts for holiday
Ordered some shirts for holiday, liked it, no complaints
2 augustus 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
Horrible site with fake reviews!!
Literally the worst site I’ve ever ordered from. I feel like I just shopped on wish.com or temu. The item did not arrive as expected. Cheap materials. Refunds that clearly states “no fuss” is false as I got $13 back for $55 sandals.
30 juli 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
Why are people like this?
Why do companies like this exist? Same experience as everyone else. Deceitful business practices. False advertising, cheap materials, ludicrous return policy.
They’ll go under soon enough.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
DO NOT ORDER FROM THEM!
I ordered a pair of shoes in a size US 6. First, the shipping took forever, the shoes looked nothing like the picture and the quality was poor and they sent a size 38 which was way too big!! With shipping I paid $58US. When I tried to get a refund they basically said they would refund me $19 or I would have to send them back internationally which would’ve cost me about $40 or $50. After arguing with them that they had sent the wrong size I agreed and eventually got $9 back! Atrocious customer service… Total bait switch on their product… And the quality is deplorable. Do not buy from this company.
28 juli 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
Buyer beware - Fraudulent return policy
Buyer beware! I recently purchased a pair of shoes where the quality was not as depicted in online photos. Man-made, cheap materials. I attempted to return the item but am encountering difficulty. This store claims to accept returns within 60 days but does not disclose that items must be returned to China at a cost of $40-50 USD. Nearly the full item cost. This is consumer fraud.
11 juli 2026
Review zonder uitnodiging
Antwoord van Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
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