AirportLostandFound.com Reviews 

This is a complete rip off. They charged me 50.00 bucks and never heard from them again. They should be put out of business.

Scam, they do absolutely nothing except taking your money.

I am writing this to warn other travelers.
I lost my phone during a flight and used this website thinking it was an official lost & found service for the airport.
However, this is a private third-party company. They do not have any authority to search for lost items in restricted areas or access airline internal systems. They only charge a high "priority service fee" to forward the information that you can submit yourself for free on the airline's official website.
​I paid $49.95 USD for their "priority service," but it provided zero value. Do not use this service; always contact the airline or airport's official website directly to avoid unnecessary charges and disappointment.
​（日本語訳）
他の旅行者への警告として投稿します。
飛行機で携帯を紛失し、空港の公式遺失物サービスだと思ってこのサイトを利用しました。しかし、これは民間の第三者企業です。彼らには制限エリアで紛失物を探したり、航空会社の内部システムにアクセスしたりする権限はありません。彼らは、航空会社の公式ウェブサイトで無料で行えるはずの手続きを代行し、高額な「優先サービス料」を請求するだけです。
私はこの「優先サービス」に49.95ドルを支払いましたが、何の価値も提供されませんでした。このサービスは利用しないでください。余計な手数料や失望を避けるため、必ず航空会社や空港の公式サイトに直接連絡してください。

absolute scam...in wanting your lost property back they want you to pay first and then completely disappear
I have written various times but have never recieved any kind of message - now the e-mail delivery service says that the address is no longer in existence
DO NOT BE FOOLED...THESE PEOPLE TAKE YOUR MONEY AND RUN

This is a service that preys off of Google search results. Absolute bull, Mark is just a snake oil salesman, they offer no value. Don’t get fooled.

Zero stars, don't use this service, they do nothing. Take a deep breath and work trough the airport or airline. They just exploit people's anxiety, I wish I had taken a moment and looked for reviews....evry sad and ugly.

Do not use totally useless scam preying on people's plight of losing luggage ask to pay up front then email over the top how a personal worker was taking the case on then no email address no reply only and nothing totally exploitation con avoid like the plague

Airport Lost and Found is a total scam. They take your money and never contact you back. If you pay the by PayPall, and claim money back, PayPal rules out that it is your fault and would not reimburse your expenses, based on respond from ALF that they did their research and contacted the customer many times which is a total lie

ALF Worldwide, Inc is a total scam along with the alleged operator of lost and found Frankfurt International Airport Sveta Divi. Neither company is registered with The Common Register Portal of the German Federal States. The actual company authorized to provide lost and found services at the Frankfurt Inernational airport is FraAlliance GmBH the subsidiary of Fraport AG. I have verified all this info. On Sep 1st, 2025 I left my CPAP machine on my flight from Atlanta to Frankfurt enroute to Egypt via Lufthansa. Our gate was changed for the Egypt departure via walking and a shuttle ride. I asked three Lufthansa employees where the lost and found was located and all said they did not know. Once I got to Cairo and began to look for lost and found the name Sveta Divi came up. Shortly after I received an email from the alleged CEO advising they would help for $37. The next day I received an email from a person advising her name was Tina Wilson of ALF Worldwide, Inc and stated her team would assist in recovery. The next day I noticed I had been double billed. I sent an email to Wilson and the response stated they would be glad to reimburse me and find my CPAP. After no further response I disputed the charge with PayPal. The next day I received an email full of garbage ask I stop the dispute. As I was in Egypt still believing I was working with a legit company I did. After hearing nothing I sent an email to Wilson’s email address and it came back as undeliverable despite know it was the address I had been using to contact her. It had obviously been discontinued. Once PayPal closes a dispute it can’t be reopened so I contacted USAA my card issuer and have been with them for 46 years but they denied it. I am still working on that.

They are a complete scam. They take out $39 USD and the money goes to someone called Sandeep Kumar. I never heard from them again re my lost bag. DO NOT ENGAGE with ALF worldwide and Robin Gates possibly an alias for Mr Kumar

Scammers! I called to wrong place, to scammers. They will take your infos and fee $39 (laptop) for pseudo search.They will tell you to go pick up your item to proper lost property airport office to pay again. So I end up pay fees twice. I could just go to proper office and pay one fee.

Most of the reviews are about the Web Site NOT about the success of the returned goods. If some of those who have given five stars for the Site could follow up with a review of the success or not of the service, then maybe it would be worth a try. Without that, I'd give it a wide berth.

Despite multiple requests this website has been completely unable to either find my lost property nor give me any evidence that they have actually done anything to help me. In my case, I was able to find my lost property by contacting the airport directly. But they provided no assistance Which makes it look like a complete scam just trying to get your money off you (which you have to pay in advance).
It’s particularly pernicious because their website was the first one which was suggested when I looked up “lost property Heathrow”.
Avoid at all costs!

Absolute SCAM
They charge you to investigate, do nothing and keep your money
Had to solve lost item on my own which only confirms they were not working the problem
STAY AWAY!!

Absolute scam. Charged $55 and literally did NOTHING. In less than 12 hours Boston/Logan had my bag in their lost and found. This site preys on people who are panicked. You aren't thinking after traveling for 20 hours though. When Boston / Logan contacted ME not Airportlostandfound.com, I reached out to cancel and they said too bad, WE found it in less than 24 hours - which they did not. They did nothing. Said it would take 48 hours to investigate. FYI, NO airport will charge you and Logan has a 99% recovery regardless of where you lost it. I lost mine in the parking lot due to a Lyft driver.

Absolute scam, website or phone service doesn’t work. Takes months to get in contact and they charge extortionate prices to try and get your item back.

Scam. cant believe the airlines use this service

They are a scam site. They will take your information on the lost item and make you think that a claim has been filed, when in actuality it has not, thus a complete waste of time. I didn’t participate in their paid service they try to scam you into purchasing to prioritize your claim.

Scammer. Charges fees for nothing.

They say they will “expedite” your claim. I gave them specific time and location of my lost ring and the B person who I suspected picked up my ring. I even said where this person was sitting on the plane. They said they were having security review footage. All lies. This service is a joke.