AIS Insurance Reviews 

Mrs. Mari Diaz is very reliable, patient and detailed, I appreciated her help very much.

The AIS agent, Mari Diaz, was knowledgeable, patient, and courteous. Our complicated family trust information was handled like a pro. Her attention to detail and professional demeanor was felt during the entire two policy process. Thank you so very much for an excellent experience!

Ms. Tatiana, was very helpful she explained everything to me where I had a clear understanding. She is very knowledgeable in her field she gave me an opportunity to find the best auto insurance rates for my car and my budget.

Malama Lemafa was very helpful, kind, and patient while we set up a new insurance policy for today. I am a California home owner in a Co-op, so it was very difficult for me to find an insurance provider. I had already been turned down by mutiple agencies just for living in California, even though we are not in a fire hazard zone; however, this policy is reasonable, and they have an "A" rating with BBB.

I just bought a home and need a home owner insurance. I was connected to Alfred Dalton and Cheryl Stanley for the quote. They both did an amazing job. They also reached out to my loan Processor so they can finalized the evidence of liability. I appreciate both so much for their efficiency and excellent customer service

Thank you Malama Lemafa for your assistance today. You were a patient, helpful, and a pleasure to work with.

Yvonne was very informative and explained everything in a helpful way. Very happy with the service I received today

I am writing this review to express my sincere gratitude for the outstanding customer service provided by Jennifer Troeller at Mercury Insurance. From start to finish, Jennifer demonstrated a level of professionalism, empathy, and efficiency that is incredibly rare to find these days. Insurance matters can often be stressful and confusing, but Jennifer completely took the burden off my shoulders. She listened patiently to all of my questions, thoroughly explained my options without any confusing jargon, and ensured I felt completely confident in every decision. Her response times were lightning-fast, and she went above and beyond to advocate for my needs and maximize my benefits. What stood out to me the most was her genuine warmth and kindness. She didn’t just treat me like a policy number; she treated me like a valued individual. It is clear that Jennifer takes immense pride in her work and truly cares about helping people. Mercury Insurance is incredibly lucky to have Jennifer Troeller representing them. If you ever have the pleasure of working with her, you can rest assured you are in the absolute best hands. Thank you, Jennifer, for your stellar service and for turning a stressful situation into a seamless, positive experience!

Thank you to Malama Lemafa, for making this a easy and quick process.

I was looking for a competitive rate on car insurance and not only found that, but also received excellent customer service from the representatives who assisted me. On my first call, I spoke with "Letty" Letitia, who was incredibly patient and kind. I had to call back later to complete the transaction, and my second interaction was with Sandra Vargas. She was equally pleasant and helped my boyfriend and me get signed up and insured in about 20 minutes. Because Letty had already created a record with my initial information, the entire process was seamless. I highly recommend working with AIS. Before this, I never would have thought to contact them, as I assumed they were just a "middle-man," but I actually received a lower rate through them than I did when getting an online quote directly from the insurance carrier.

Cheryll Guesno was polite, kind, knowledgeable and patient.

I am grateful for the new policies.

Thank you!

Rusella was my assistant today. She was a pleasure to talk to and very knowledgeable. I recommend Ais and in special Rosella she goes above and beyond to help me and great personality.

Jennifer Troeller with Mercury was wonderful to work with. She was very thorough, helpful, and took the time to answer all of my questions throughout the insurance process. She made everything easy to understand and helped me find the right coverage with Mercury. I appreciated her responsiveness and professionalism and would highly recommend her to anyone looking for insurance assistance.

Great price and Entana Chey made it so easy. Very pleased.

I had the pleasure of speaking with Jennifer Troeller. I have been shopping around for new car insurance and let me tell you. NOT ONE person I spoke to can compare to the amazing service Jennifer provided. She answered all of the 100 questions I had. She explained every step of the process thoroughly. She was extremely patient and understanding as I had my noisey toddler in the background. Jennifer was also quick to solve a problem I ran into and went above and beyond for my family and I. If I could give her more stars I absolutely would. She shows that she really loves what she does and is the best at it. Thank you so much Jennifer for helping me find the best policy for my family and I.

Very satisfied

I had the pleasure of working with Mari Diaz today, and I couldn’t be happier with her service. She was incredibly helpful and went above and beyond to assist me. Mari is such a kind and warm person her positive attitude made the whole experience very pleasant.
She has excellent communication skills and explained everything clearly and patiently, making sure I understood every step. I felt truly supported throughout our interaction.
I highly recommend Mari to anyone looking for professional and caring assistance. Thank you so much, Mari! ⭐⭐⭐⭐⭐

I had an excellent experience with Lula Baker. She answered all my questions and explained policy coverages. Definitely a 10 in customer service . She listened to me and gave me assurance that the policy initiation was handled successfully. Extremely pleased and glad to rejoin Mercury after 25 year plus hiatus.

Maria D. provided outstanding customer service! She was incredibly friendly and went above and beyond to find every possible way to get me the lowest premium available. Thank you, Maria, you are amazing! We definitely need more people like you.

Cheryl Stanley and Christopher Haneline were both very helpful and professional throughout my home insurance process. Cheryl, my AIS Insurance agent, and Christopher, the Sales Representative, helped me with my Mercury Insurance policy, answered my questions clearly, and made the whole process smooth and easy. I really appreciate their support and would recommend them to anyone looking for insurance help.