AIT Worldwide Logistics Reviews 

In a world of terrible delivery services these guys are such a refreshing change. Communication is frequent & accurate.
The actual delivery men were exceptional- helpful & kind. Can't thank them enough. I wish every company I ordered from used this company

Sam's club shed- The delivery gentleman was absolutely outstanding! He called ahead with an accurate ETA, arrived exactly on time, and immediately assessed the drop-off location to make a smooth plan. He executed it flawlessly and was incredibly professional, friendly, and easy to work with. Highly recommend this seamless service!

Company is an absolute joke. As of writing this review, I have been waiting for a week and a half after my original delivery date. Shocked that Sam's Club uses this company- and I'm using the term company loosely- for deliveries. Customer service has given me the run-around every time I've called. The appropriate people to handle the situation are allegedly & conveniently never available, no matter what day or time you call. I don't understand how this company is still in business and how it is still being used by other major corporations.

I wish I could give these people 0 stars!!! I ordered a refrigerator from Sam’s Club to be delivered on 7/9 and it never arrived. Once I reached out to them they told me it was delayed and would reschedule. They never called to reschedule just posted it in my tracking. Fast forward to today they left the refrigerator on my deck and refused to bring it inside. They told my son it wasn’t in the contract yet the delivery paper on the box states “deliver to room of choice” and trust me my deck is not the room of my choice!! Save yourself the headache and purchase from a store that can deliver without using these hacks!!

Two man white glove service is one man who can't speak English showing up and half heartedly dragging the item across the rooms. And the other man chills in the van. Did the marble coffee table break? Who knows, but they definitely don't care.

Most unprofessional delivery company. I ordered a Pergola from Debenhams paying more than other suppliers to get the item for the weekend, and the delivery date was agreed before the weekend and 3 items of 4 was delivered. I was told that the 4th missing item was sent to the incorrect depot (Watford) which is few miles from my home. Customer services says the item has to go back to Northampton depot before it can be dispatched to me. Northampton is 65miles from my address. Watford is 20miles. Stupidity at its best by AIT. I had to pay booked fitters £450.00 but the Pergola is not erected because one box is missing.

They changed the delivery date,did not give the 30 minute heads up, and damaged my 8ft. Lifetime table. My wife saw it slide out of the box and hit the street. Sam's Club offered to replace it. Too much hassell with that shipper my church and I will eat it I guess. Tony Toler

Worst company to deal with. Customer service representative are also liars. Delivery time was 4:30pm - 8:30pm called at 8:45pm was told they were running late. Never showed up. Stay far away from this fraud logistics company

My mother had a purchase from Sam's Club delivered by this company. The driver dropped off a pallet with parts for a 480 lb storage shed. It was partially placed on the driveway and the sidewalk and left there. When I reached customer service, they contacted the local deliverer and got the emergency after hours line. This person says "Sorry, you'll have to call back during business hours on Monday." This company is horrible and if this is Sam's only means of delivery, I will shop elsewhere.

This was the worse delivery experience. Tracking showed it was getting sent out from Warrens Wi. and moving through the same terminal. Got a text would be delivered on June 9th. Never came. Got another for June 12 never came. Called and was told it was at a terminal in Warrens Wi. Informed them that is impossible because Warrens is a very small unincorporated town. Then I was told the truck was too small for the delivery and they had to find a bigger one. I asked if I could pick up myself and was told it was in Blain Michigan. I said what I never heard of that town. Then was told it was in Blaine Minnesota. I then said are you sure you even know. I told them I felt I was getting the run around. I filled out the contact form online that says you will be called within 24 hours never happened. I waited from the 9th to the 12 then on the 15 I called again and was told it was at Island delivery in Minnesota I then contacted them and there it was. So be weary of this company and all the run around and lies. So this company which my tracking was for never did deliver my item.

If i could give 0 stars I would! Terrible company and customer service. After receiving ZERO communication, I had to contact them and was consistently told they had no information and someone would call me back - NOBODY EVER DID!
After they held my item for 10 days, without communication or delivery, I finally cancelled. How such a large company at like Costco trusts such a poorly run company is baffling.

Can I give them zero stars? We bought an exercise bike in Las Vegas on May 2nd from D’s Sporting Goods. When it arrived, as directed, I went to the store to arrange delivery. As I was taking a week off from work after Memorial Day, the only available day that week was Thursday May 28th. On May 26th, I received a text that Thursday was not going to work and that they would come Saturday. We weren’t going to be available that Saturday. They suggested leaving it on my porch! A 110 lb box. No! Why would I pay $100 to leave it on my porch? After numerous texts that were rarely responded to, I called. After a long hold and transferring me twice, a customer service rep apologized and took down my availability for the upcoming 2 weeks. No return calls, no texts, nothing. Those two weeks passed and I texted how unprofessional they were and that, if I didn’t hear from them immediately, I would hire guys to pick it up and bring it in my home. It’s been a week and zero response. WTH

AIT is terrible for home delivery in SW Michigan. Check with your merchants to make sure they use someone else for home delivery.

The worst company I have ever dealt with, I don’t know why they are still in service. Pathetic customer service and the scheduling department apparently works 1 day a week, they are never available and they keep delaying my project and it’s been a month since I bought a basketball hoop and no one is coming to install it. I have called them a million times, they never follow up with me. Pathetic and horrible!

Failure to deliver item even tho delivery time sent next day delivery and now trying to change to extra 2 days not happy

Horrible experience. Poor communication. Unprofessional. held our 15k delivery for over a week because we were "too far away" (we live less than 3 hours from Boston. Will never by from a company that uses them ever again.

Like other reviews if you try reaching them the phone rings and they never pick up I called them 7 days straight never returned my call. When dell chose them to deliver my PC the process started with shipment delay (Put it in the wrong truck) If I was to choose I would never deal with this company.

I tried contacting the company to reschedule delivery but without success. They never return calls or emails. The result was that I had to take time off work without pay. They dumped the very heavy boxes in the middle of my driveway without knocking on my door to say they arrived. I was unable then to tell them where to place the boxes. Horrid service. Sams Club should replace them.

The technicians were professional and hardworking. However, the service itself is structured poorly. They assured us they serviced our zip code and had trained professionals. The technician they sent had never assembled our playset before and lived over 70 mi away, so scheduling was a nightmare. What should have taken 8 hours to assemble, then took 6-8 weeks due to scheduling issues and lack of communication from AIT. At the third reschedule, the technician showed up alone, so my husband had to help for over 4 hr. When I called customer service to pursue a refund, it took me 3-4 weeks to be notified that I would receive a refund of only $125 in the mail (which I haven’t gotten yet) after spending almost $900 for the service. It’s poorly organized and poorly managed. Save yourself the time and money and find someone else.

The only reason they got one star is because zero is not an option. By far one of the worst companies that exists. Do not use and try to avoid at all costs; bunch of liars and nothing more then an outsourced answering service.

Hope AI replaces this company!