The two delivery guys did a great job .. despite having to carry a heavy mattress up two flights of stairs they were charming, polite and super helpful. A little bit late arriving through no fault of... Toon meer
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Communicaion was excellent. Advised when the had my goods, updated with delivery date, and time slot given evening before delivery. On the day, kept informed of progress and they kept their promise ab... Toon meer
Excellent communication throughout. My goods came from John Pye, and within minutes of paying AIT had emailed to arrange the delivery. I was kept up date in the week prior to delivery and as advised... Toon meer
Hassle free delivery Received email the night before of delivery time-window, called half an hour before to let me know when they would be arriving. Took old mattress away and delivered new mattress... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contactgegevens
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, Verenigd Koninkrijk
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
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Excellent delivery service
Excellent delivery service. Provided an estimated time of delivery, a link for live delivery tracking, and a phone call before arriving. Even was away from the property but called the driver to let them know I was on my way back to the property to collect and they were happy to wait 10mins then happily brought the large boxes into the property safely.
Delivery time not met
I had a time slot given to me of 07.16 and 09.16. I hoped I would still be able to make it to work after delivery. The delivery didn't happen until after 13.00. I had tried to contact the company, not possible as a tracking number was not given. When the men finally turned up they told me their van had broken down and they had to load their deliveries into a new van to deliver. I was the first one on their list so they were way behind time by now. I just wished I could of received a phone call or text explaining why they were late. This is my experience. The men were very nice and helpful when they arrived.
Was a pleasure on time no worries good…
Was a pleasure on time no worries good communication
Thanks lads
Excellent service all round kept…
Excellent service all round kept updated on estimated time of arrival and the driver called me to give an accurate time frame when he would arrive, thank you 🙂
Called to say that they were near for…
Called to say that they were near for delivery. Pleasant delivery courier s
The two gentlemen who came to down off…
The two gentlemen who came to down off my scooter were very polite and put the box in the house so we could unpack and bluid very polite and friendly
Delivery....
The men were very informative in their explanation of all devices and sky glass television. They could not have done more.
Thank you.
Great communication from company…
Great communication from company /driver, package arrived within the delivery slot advised by very professional, polite and friendly delivery team .
Another great delivery
Another great delivery. Easy to book. Fast, efficient and courteous, kept informed of progress.
Able to track the delivery in real time…
Able to track the delivery in real time on a map which was helpful along with the delivery slot forwarded the night before and a phone call half an hour before delivery. Cheerful, polite delivery men. Quick and easy.
I am very disappointed with the…
I am very disappointed with the delivery service I received. The parcel was not delivered within the time frame that you specified, despite me paying an additional £35 for express delivery.
Unfortunately, I do not feel that the service provided was genuinely express, and there was also no apology or acknowledgement from the drivers when the parcel was eventually delivered.
As I specifically paid an extra £35 for an express delivery service and this service was not provided as promised, I feel that I am entitled to appropriate compensation, including reimbursement of the £35 express delivery charge.
I would appreciate it if you could look into this matter and let me know how you intend to resolve this failure in service.
The two guys delivering my chair were lovely
Service was great, the two guys were lovely :)
Great delivery experience
Fast delivery from first contact to fulfilment.
From first ordering to recieving my item, was literally a couple of days.
Delivery was perfect, to the room required in. Good lads checked contents in good condition.
Really impressed, well done.
Good service despite delivery delay.
Delivery was later than projected, but I was notified well in advance and the new delivery time was met. Delivery men were efficient and helpful.
Great communication and timely delivery.
The process of ordering the product to…
The process of ordering the product to delivery was very smooth. The setee was as advertised..Pleased with the product
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