Albatross Tours Reviews 

980
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 4 van de 5 sterren

Had a great trip. Darren our tour guide was very experienced and knowledgeable pointed out sights of interest and gave us history of the places we visited. He mixed with everyone freely and made sur... Toon meer

Beoordeeld met 5 van de 5 sterren

Great hotels excellent tour manager Darrin luxury coach with wifi Lots of meals included Ken and Judy Milne

Beoordeeld met 4 van de 5 sterren

Excellent tour covered so many aspects of Ireland. Small group was ideal .visited so many beautiful places. Bus driver was amazing, nothing was too much trouble for him . Our tour guide was incredibly... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My recent albatross tours trip to Italy was everything I expected and more. The TD was fantastic, was a font of knowledge and understood our Aussie humour. The accommodation was great (including a c... Toon meer

Bedrijfsgegevens

  1. Touroperator

Over Albatross Tours

Geschreven door het bedrijf

Albatross Tours is a European tour operator based in Brisbane, Australia. Albatross Tours has been designing, creating and operating European escorted tours for Australians and New Zealanders since 1995. Offering longer stays in each destination, small group sizes and genuine inclusions, Albatross tours are jam packed with included excursions, entrances and feature dinners.

View Europe & UK Summer Tours

There is a magical winter wonderland out there waiting for you, filled with 'bucket list' experiences, amazing adventures and bursting with heart-warming festivities. Learn more about our European Christmas, New Year and Northern Lights tours

View European Festive Tours

As part of The Albatross Group the company manage in excess of 5,000 tour groups in Europe every year.

Albatross Tours - Come share our love of Europe

Geschreven door het bedrijf

European tours designed especially for you
We offer unique European tour itineraries designed to suit the travel needs of you - Australians and New Zealanders, who travel halfway across the world, seeking a more authentic European travel experience.
Enjoy our relaxed, longer stays
Enjoy a leisurely and more sensible pace with 2, 3, 4 and even 5 night stays in each captivating city or region.
Exceptional value with no hidden extras
We guarantee there are NO ‘optional’ activity costs – even your ‘end of tour’ tips are included. View the outstanding value inclusions in each of our itineraries.
See more, experience more
Packed with fabulous local dining, high quality excursions, authentic activities and unique experiences - and they are all included!
'My Time' guaranteed
Your days are easier. With our sensible and leisurely pace, we guarantee your ‘My Time’ so you can relax and truly enjoy the destinations you have travelled so far to see.
Stay in unique accommodation
Stay in first class, character style accommodation in superb locations… maybe historic mansions, centuries old castles, palaces or beautiful chalet style hotels.
Experience you can trust
With 31 years of experience in successfully creating and operating market leading European tours, you know you are in safe hands.

Book your Europe/UK Summer or Festive Tour for 2026 or 2027!

Book with confidence!

Book with confidence!
If you book and deposit on any of our tours, as long as there are 15 or more people travelling, our designated group departure, is guaranteed to travel, just look for the green tick next to your preferred departure date. For more information, download our digital brochure

Download Brochure


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

980 reviews

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4,5

Alle reviews

(980)

83 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

Trip to Italy

All aspects of travelling in Italy were very well planned and extremely well organised. The tour manager was outstanding - he was so well organised; very patient and helpful for everyone in the group; lots of fun and really made the trip well worth the time and money. All accommodation was very well situated.
Aspects of the trip that need reviewing - some of the accommodation was not comfortable - rooms too small to have two suitcases open; plumbing not up to standard for 4 star. As advertised we 'My Time' was a selling feature of the trip but often it was only a couple of hours - so no time to explore; in a small town were everything was closed for the afternoon or late afternoon. some long mornings with tours in the afternoon would be appreciated.

16 juni 2025
Beoordeeld met 5 van de 5 sterren

My recent albatross tours trip to Italy…

My recent albatross tours trip to Italy was everything I expected and more. The TD was fantastic, was a font of knowledge and understood our Aussie humour. The accommodation was great (including a castle), the provided meals reflected the local cuisine, and wine flowed freely. The whole bus (28) got a long well together and also had free time to enjoy individually. We visited tourist spots as well as lesser known small villages to get the real taste of Italy. A great trip!

7 mei 2025
Beoordeeld met 4 van de 5 sterren

Northern Italy Tour…

The content of the tour and the guide were very good. Whilst some of the hotels were great for example Stresa some locations and hotels were not good Eg Genoa.
I have completed a lengthy survey already on this so you should have my feedback.

10 juni 2025
Beoordeeld met 5 van de 5 sterren

The wonderful back roads

The trip was very well planned and the guide, Gilberto, was extremely organised and so very helpful with anyone who was having problems or feeling unwell.
There were a couple of meals that were disappointing but on the whole the hotels and restaurants we visited were very pleasant. It was good to have time to ourselves on a regular basis. It helped that the weather was perfect for the whole trip.

27 mei 2025
Beoordeeld met 5 van de 5 sterren

La Grande France

Albatross does not disappoint. We did La Grande France and it was all amazing. The only thing that did disappoint was the nights dinner was included it was a set menu with out a choice. We did the Le Grande Italy tour in 2023 and there was a choice from 2 options.

18 mei 2025
Beoordeeld met 2 van de 5 sterren

I had been given glowing reports of…

I had been given glowing reports of Albatross but the tour of France 1-16 June 2025 was not up to standard for what the tour cost. Expected some better hotels and certainly better food. Those 2 things have to be excellent and they were not.

1 juni 2025
Logo Albatross Tours

Antwoord van Albatross Tours

Dear Lynda
Thank you very much for sharing your feedback about your recent tour of France with us. We truly appreciate you taking the time to let us know about your experience.
We’re disappointed to hear that the standard of some of the hotels and meals did not meet your expectations, especially given the premium nature of our tours. We know how important accommodation and dining can be to the overall enjoyment of a holiday, and we regret that we fell short in your eyes on these areas on this occasion.
Your comments have been noted, as is all feedback received, and will be shared in full with our Product and Operations team, as part of our ongoing reviews with local partners and suppliers. We are committed to delivering the high quality that Albatross Tours is known for, and feedback like yours helps us improve.
If you would like to discuss your experience further, please share your preferred contact details with me at info@albatrosstours.com.au and I will get in touch. We genuinely hope we can restore your confidence and welcome you back on a tour that matches the glowing reports you had initially heard.
Warm regards,
Matt
Customer Service & Sales Leader
The Albatross Tours Team

08 July
Dear Lynda,
Thank you once again for taking the time to share your candid feedback, and for speaking with me personally about your recent tour of France. I truly appreciate your openness in discussing the specific points that did not meet your expectations.
We’ve taken on board your comments about the standard of some of the hotels and the inconsistency of the meals provided. I understand how important these aspects are to the overall experience, especially when travelling on a premium tour. Please rest assured your additional feedback will be escalated directly to our Product and Operations teams, and will form part of our ongoing review process with our local partners and suppliers to ensure we maintain the high standards we promise.
Thank you again for giving us the opportunity to listen and improve. We genuinely hope to have the chance to restore your confidence in Albatross and welcome you on a future journey that reflects the glowing reports you had initially heard.
Warm regards,
Matt
Customer Service & Sales Leader
The Albatross Tours Team


Beoordeeld met 5 van de 5 sterren

Ireland tour

Great tour around Ireland. Excellent itinerary and an excellent tour guide Tom who ensured everything rang like clockwork, was extremely helpful and switched onto people’s needs. Great historical knowledge of Ireland. Great group of people.

11 juni 2025
Beoordeeld met 5 van de 5 sterren

Best holiday ever!

Best holiday ever!
Tour guide, Deryck, was excellent.
Local guides were excellent.
Itinerary was excellent.
Fellow travellers were compatible.
Dinners al fresco were great.
Hotels at Boulogne and Montpellier were less than great.
Maps distributed at each town were appreciated, especially with a marked track back to the bus!
Audio guides were very good.
...and you might as well take credit for the excellent weather, too!

18 mei 2025
Beoordeeld met 5 van de 5 sterren

Of the beaten track Italy

Loved the two and three night stays. Most places we visited were not swamped with people. Good size group much easier to get to know your fellow travellers. Saw lots of beautiful country side.

27 mei 2025
Beoordeeld met 5 van de 5 sterren

Spain and Portugal

Darren Wheatley was terrific - knowledgeable, friendly, capable and organised. Yassin, the bus driver, was the best!

4 mei 2025
Beoordeeld met 5 van de 5 sterren

Magnifico Spain and Portugal

We did the Spain and Portugal tour which was fantastic! This was our first time with Albatross and we were very impressed with quality of hotels, lots of space on the bus, time for us to explore on our own, great organisation and most importantly our tour guide Darren and Driver Yassin.

11 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Italian Grande. Tour Manager Helen and Coach driver Fabio the best in the business

We have just finished Italian Grande tour with Albatross Tours.
Excellent itinerary and hotels
Tour guides excellent.
Make special mention of Tour Manager Helen and Driver Fabio.
Both outstanding.
Helen’s organisational skills and people skills were the best.
Fabio as a driver was unparalleled. I could tell as a fellow coach driver in Australia

21 juni 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

We did a back to back tour

We did a back to back tour, the first was the alpine adventure tour and the second was new year in an Italian castle.
We were blessed with a very good guide on the first tour, Reinhardt, even though he became quite ill towards the end. The first tour was a bit of a nickel and dime tour as many things we thought should have been included (such as gondola tickets for example) were not. The single biggest disappointment of the first tour was no included Christmas lunch. When we arrived at the hotel in Klosters, the owner made a big deal out of the Christmas lunch they had planned for us, only to later tell us sorry, that was all a mistake, Christmas lunches are only for English Albatross customers, not Australians! So Christmas lunch was restricted to some cake and coffee in the only cafe open on Christmas Day. Very poor. For the second tour, the Brando Castle was just wonderful. However the tour leader was simply hopeless. The included tours on this second leg involved long bus rides to see not much. We could not believe that given we were in the middle of the famous Prosecco Hills region of Italy and surrounded by vineyards, that there were no winery tours offered. So all in all, some pluses and a lot of minuses for us.

15 december 2024
Logo Albatross Tours

Antwoord van Albatross Tours

Dear Peter,
Thank you very much for taking the time to share your detailed feedback. We're pleased to hear that your first tour was made memorable by the beautiful Alpine scenery and the efforts of your Tour Leader, Reinhardt — especially under the unfortunate circumstances of him becoming unwell toward the end.
We are, however, very sorry to hear of the disappointment you experienced regarding the Christmas Day arrangements in Klosters. We understand how frustrating it must have been to hear the hotel speak enthusiastically about a Christmas lunch, only to later be told it was not included for your group. While our tour documentation notes that no lunch is scheduled or provided on Christmas Day, it’s clear that the situation created unnecessary confusion and disappointment. We have begun an internal investigation into the communication at the hotel and with the separate British Albatross group to ensure this doesn’t happen again. Your comments have been added to the review of how this information is conveyed in our tour materials and on the ground, so we can ensure better clarity moving forward.
We also appreciate your comments regarding the inclusions on the first tour. We understand that expectations can vary and will be taking your feedback into account as we evaluate how to provide better value and transparency around what is and isn’t included.
With regard to the New Year tour at Brando Castle, we’re pleased you found the location itself so special. We’re sorry to hear, however, that the touring program and leadership on this leg didn’t meet your expectations. Your suggestion about a winery visit in the Prosecco Hills region will be passed along to our Product and Operations teams for consideration in future itinerary planning.
We’re grateful you’ve shared both the positives and the areas that fell short for you. Feedback like yours plays an important role in helping us improve the experience for all our travellers. Should you wish to discuss any of your concerns further, we’re always here and would welcome the opportunity to speak with you directly.
Warm regards,
Matt
Customer Service & Sales Leader

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