When The Bank Says No Reviews 

I had a bad experience with one of the the staff who has now left the company. Beckie then took over and she has been fantastic. Three stars only because of the bad experience at the beginning not Beckie's fault.

I couldn’t be happier with the service I received. The whole process was smooth from start to finish, and everything was explained clearly. They were always available to answer any questions and made what could have been a stressful process feel easy. I highly recommend them to anyone looking for a reliable and professional mortgage broker.

Brilliant service I received from Gus and Naheela. I needed funds to renovate and consolidate some debts. They were both amazing and efficient when it came to discussing all options.

Would definately recommend

overall it was a nice fast experience as I wanted. Reece and Beckie was the best, Communication was very good all the way. it was a smooth and profession experience

Very efficient company. I particularly like thie online communication chat.
Thanks specifically to Daniel and Beckie for their help and regular comms.

I can't recommend this mortgage broker highly enough. From start to finish, the service has been outstanding. Ashley and Beckie have both been absolutely fantastic throughout the whole process. They were always friendly, professional, quick to respond, and happy to answer any questions i had, making what could have been a stressful experience feel straightforward and hassle free.

All the team at WTBSN have been great throughout the mortgage application process. Thankyou to Rachel, Samuel b, faith and Sam Jolley.
Everyone that we dealt with were very helpful and easy to talk to. Would highly recommend. Thankyou very much for all your help.
Lucy & Greg 😀

Such a easy process rachel and daniel where so easy do deal will be recommending when the bank says no to family and friends

Very poor.

Lacking knowledge for semi complex issues regarding leases,

Try to place you with multiple lenders knowing that a decline will happen so that they can extort admin fees from you.

Avoid !

Thankyou to Mark and Becky! I never thought id be able to get a mortgage with my credit score but Mark talked me through every step of the way and made me feel really valued when others have made me feel small and insignificant. Thanks again to both of you! Fantastic comms and great service

Really recommend When The Bank Says No. I am 20 years old and have had to jump through a lot of hoops to get my mortgage offer. Lucy Parker and Beckie Pepperrell handled my case, both of them have been extremely helpful through every step. Any questions I have had have been quickly answered in a clear and easy to understand manner. My mortgage offer came through on a friday and Beckie stayed late to get it to me so I didn’t have to wait over the weekend. Great service.

Naheela and gus were fantastic with not only giving advice but ensuring g the work they did in the back ground was very quick with no hassle at all. Would highly recommend

Thank you so much to both Mark & Beckie for all thier fantastic help obtaining our mortgage. Every step of the way they have been nothing but helpful,informative and understanding. They made sure we were kept up to date and they answered every questions we had in detail so nothing was missed. We will certainly be using thier services again in the future should we ever need it
I cant recommend them enough.

Absolutely Outstanding Service! Best birthday present ever!! I honestly cannot thank the whole team enough, especially Beckie.
After being turned down by the banks, I genuinely thought owning family home via right to buy was no longer possible. My circumstances and previous bad credit had left me feeling like I’d never get the opportunity to secure a mortgage. Then I found When the Bank Says No, and everything changed.
From start to finish, the communication was exceptional. Every question I had—no matter how small—was answered quickly, clearly, and with genuine care. I never felt like just another customer; the service was personal, supportive, and reassuring throughout the entire process.
Today, they have successfully secured my mortgage offer when every bank had said no. That’s something I honestly never thought I’d be able to say.
If you’re feeling like you’ve run out of options, don’t give up. I cannot recommend When the Bank Says No highly enough. They truly live up to their name and deliver when others can’t.
Thank you, Beckie, and thank you to the whole team for helping make what felt impossible become a reality. You’ve genuinely changed my future.

The 2 amazing people ( Rachel Wadey and Joe Barlow ) made my day by literarily making what seemed impossible, possible
Rachel, worked tirelessly hard to the very end. THANKS RACHEL
Ken Badru

I am very pleased with the service I received from When The Bank Says No they were supportive and dedicated
Naheela handed my case she was patient professional and determined to help me secure the suitable loan for my needs
I would definitely recommend
Thank you very much
Isaac levy

Grate staff very nice helpful explain everything nothing was a problem for them

Excellent communication and polite with any questions i had, would thoroughy recommend Beckie Pepperrell.
Pleasure to work with.

I had a very complex re-mortgage and Sam Burgess was an absolute legend as she kept me calm during a very stressful time when I had to ask for an increase in my offer from the provider. She passed me back to the wonderful Ashley who dealt with the issue immediately as Sam had promised. Sam kept me in the loop when information was required from the solicitor. I would highly recommend the team I had for both pre and post offer. Wonderful work all as completed today. Thank you
Collette x

Great service from Daniel and Rachel alwayes help us with the process with our morgadge application highly recommended them