Aldo Shoes UK  Reviews 

I ordered through Aldo website, ordered the wrong size, my fault, bit slow on the refund, but refund received, I really liked the shoes so saw my size on Very, however bit too big, ordered smaller size and completely satisfied, very comfortable, not the cheapest for non leather, but Im happy with my purchase

Ordered two pairs of shoes, one for my anniversary. Evri lost the package and even though I was told in writing that Evri lost it Aldo won't cancel the order and refund my money so I can buy something else. I opened a dispute with my bank to get my money back this way, but horrible customer service, I won't be purchasing from them again because what if I have an issue with the products itself? Their customer service will not do anything for me. Their products are also very overpriced for their quality

I purchased a pair of Aldo shoes for my wife (size 6), but they were too large. I contacted customer service and was told to use insoles, which was not a proper solution. I then arranged an exchange for size 5.5.
The replacement order was never delivered. After tracking it, I confirmed it was lost in transit. Despite this being clearly documented, Aldo has still not issued a refund.
It has now been nearly two months with no product and no refund. The handling of this issue has been extremely poor, and the customer service has been unhelpful throughout. I expected a much more reliable resolution from a well-known brand.
I would not recommend purchasing from Aldo based on this experience.

I bought some shoes in feb wore them on a bit of a rotation but a couple of weeks ago they fell apart … they were called wild brook and I liked them but can believe how cheap they were

Very helpful and kind team

I love Aldo not only for good quality footwear but also for their great Customer Service!

Had an issue with an item ordered, response was swift and prompt and issue was resolved in a timely manner. I was impressed and content with the service and of course love their products.

Shopping was easy and delivery was fast and efficient and the quality was excellent

Excellent prompt customer service

Fantastic assistance! I had a small issue and the customer service was excellent! I could have asked for more; they replied to my email same day and sorted out the issue immediately which also means I will continue to purchase my shoes and handbags at ALDO which I love! Thank you to the Escalations Manager!

Parcel arrived 15 days late despite paying postage. No apology from the company or refund given despite having paid for a faster postage.

Product is very nice but little bit small as compare to showing in the pics.

I have been with Aldo for some years. My products have been amazingly good.

They were very helpful in resolving the issues I had and have been able to provide alternatives to help and compensate their customers. They were responsive and reliable.

Great experience buying online.
As always, ALDO shoes are just exquisite.
Love my new shoes.
Couldn't resist buying 3 pairs because their sales are on too 😁

I am not a big woman, but this bag was tiny. I felt the images and the website were misleading. Having to pay to return the item will make me re-think about ordering from this retailer in the future.

’m extremely disappointed with my experience with ALDO. I purchased a laptop bag expecting decent quality, especially considering the premium price charged. The bag wasn’t even used for the first few months after purchase, but once I started using it regularly, the so-called “leather” started chipping and peeling badly by month 7.

When I contacted customer service, the response was basically: “Sorry, it’s past 6 months, we can’t help.” No attempt to understand the issue, no goodwill gesture, no accountability — just a flat refusal.

For a brand that markets itself as premium, the quality and after-sales service are shockingly poor. A laptop bag should last years, not start falling apart within months of actual use. Charging high prices means nothing if there’s zero ownership when the product fails.

This experience has completely destroyed my trust in ALDO products. I would strongly advise others to think twice before spending their money here.

Worst product and worst customer service. Never ever buy this product.

I’m highly disappointed with this company, I placed an order on the 30th April 2026 for next day delivery and before their 9pm cut off and as of 17.54 on the 1st May the tracking states my parcel is still with sender despite me asking aldo over several emails to provide proof of collection they failed to do so and continued to fob me off telling me to wait until end of day even though is hadn’t received any delivery notice from Evri and also decided to tell me about previous deliveries thatd arrived without Evri tracking being updated, first of all why are they telling me about previous clients orders when they should be assisting me, also they didn’t even offer to reach out to Evri if they claim they the courier collected my parcel, this level of customer service is so bad and I will be taking this matter further because they’ve broken their contract and also decided to ignore my emails after several attempts to find out what’s going on with my parcels, I’m so upset because I ordered these shoes be because I have fibroids so it’s hard to find comfortable high heels but these ones has cushioning, i will be seeking legal action against them because I’m totally fed up with this kind of treatment from companies that you part your money with