Aldo Shoes UK  Reviews 

This is my 4th order.. all previous experience was good on time delivery but this time it's almost going to be a month and still they don't have any idea when will be the delivery and where the parcel is. Very disappointed. Seems like they don't have a shoes in the end have to take refund

Great collection, nice packaging and safe delivery. easy returns. Good quality shoes. i ordered 6 and wanted to keep all of them.

We’ve ended up stuck with a pair of tight shoes worth £120.
There was no clear return policy communicated from the stuff at the ALDO store located at Oxford street west.

When we asked at the till about the return window, we were told “14 days,” but it was unclear whether this referred to returns or exchanges. It turns out it was an exchange-only policy.

When I attempted to return the shoes, the store manager didn't even say she was sorry (!!!), was unhelpful, and showed no willingness to assist or even acknowledge the situation. She simply pointed to the in-store “Exchange Only” policy, which is displayed in small print and not clearly communicated at the point of purchase.

ALDO that's not a smart business move: While we’ve lost £120, you’ve also lost me as a customer — and I’ve shared this experience with others.
The only thing you gained is a 1 star review.

great bag, can actually get my phone in it, and it looks super cute. Delivery was as stated.

Beautiful looking shoes but way to narrow really hurt my toes could not wear for the whole day, however the heel was comfortable and easy to walk in just a putty shoe was to narrow for my feet

Really good black Chelsea boots. Comfortable and smart.

Terrible quality for the price glue showing stitching coming off, absolutely terrible

Prompt and helpful reply to my query.

Very comfortable shoes

Ten days after placing an order with Aldo I'm still waiting for the goods to arrive! Allegedly they're being delivered by Evri, whose customer services have been in touch to say they're investigating the delay. But there's still no definite indication when I might expect them. This is totally unacceptable and Aldo need to consider whether they should be dealing with a company who deal with their customers in this way.
Update - Evri finally admitted 5 days ago that they had lost the parcel and said they had informed Aldo. Total silence from Aldo until I contacted them yesterday! They have now agreed to refund my payment.
Lesson learned?......avoid the Aldo/Evri combination in future.

Comfortable trainers good quality

The shoes were worn and not in pristine conditions. As of this writing, I have not received the refund which was less than the amount I paid in my bank account. It’s been two weeks now.

If I could give Aldo zero stars, I absolutely would. I purchased a handbag from their Stratford store during a sale (25% off), not realising it was faulty. The emblem had come loose, leaving sharp pins exposed inside the bag. When I reached in, I was pricked and injured by these pins.
I returned to the Stratford store to show both the defect and my injury. The store manager told me there was nothing she could do regarding compensation and directed me to customer service instead. Rather than addressing the issue, she even encouraged me to buy another bag.
After reporting the problem online and sending photos clearly showing the dangerous defect, I received an unbelievable response from an escalation manager. They offered me a “complimentary delivery code” so I could purchase the same faulty bag again, claiming it was still in their warehouse. It felt like my complaint wasn’t being taken seriously at all.
I was then asked by customer service to provide even more photos, which I did promptly. Since then, I’ve had no further response.
I had always thought Aldo was a reputable brand, but this experience suggests otherwise. Selling defective goods that can cause injury, combined with poor and dismissive customer service, is completely unacceptable.

Great quality for the money. The. Boots are high quality, better than photos..

1st time buyer, ordered shoes online quick and prompt delivery, the packaging was excellent delighted with my purchase. Would definitely recommend Aldo.

exactly what you see is what you get,very nice,classy boots

I always have a problem with shoes.
But when I order first pair from Aldo, there was no doubt I will do it again and again there is a quality and comfort where I was looking for thank you Aldo.

ALDO is my favorite shoes brand since 2010.
The shoes are well made and looking good, too.
Specially the Pillow Walk range ones are very comfortable.
Whilst visiting Canada last year, I bought more pairs and wore them straight away. Never needed the Break-in period like some other brands.

Customer service is great, prompt response

Ok let’s start with the first order I made, the system updated it to a collection point rather than a home address WHILST charging me for a home delivery. So order cancelled.

Second order - was lied to by customer service SEVERAL times that the order is being dispatched. It was never processed after over a week. So order cancelled.

Third order - sent me the wrong shoes. I swear to god either they’re really really bad at their job or they’re holding animosity against me. I don’t know what the heck happened to Aldo. Their customer service was exceptional now there’s no accountability. No apology, no nothing. I’ve emailed them but people please be careful when ordering. They’re awful when it comes to providing support. I’m waiting now to rectify this and we’ll see how this review ends up