Bought the black 'Goer' ankle boot on 29 December 2025. Have worn them a maximum of ten times since purchase and only worn for commuting, so no heavy wear. Despite this, last week the sole... Toon meer
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Lees wat reviewers zeggen
Bought a pair of Boots in the sale but on arrival and initial try on, they were faulty as the leather lacquer peeled off. Instantly emailed Aldo with videos and photos and they quickly responded, orga... Toon meer
Via the chat bot customer feedback I was able to request claim for my lost item and glad the resolution is sorted and fund heading back to my account. Super customer service I must say.
Truly awful, paid for next day delivery, parcel is still awaiting shipping some 3 days later, customer service is non existent, I don’t know what’s happened of late to this company, but I certainly wo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Five decades ago, a young Aldo Bensadoun (or as he is affectionately known, Mr. B) set out to realize his dream of becoming the best shoe retailer in the world and the rest is history.
Contactgegevens
124 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- support@aldoshoes.co.uk
- aldoshoes.co.uk
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Heeft 11% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The best Costumer Service this century
I was really impressed at the prompt response to my email and the follow up when I sent pictures of the problem. My problem was resolved satisfactorily, no quibbles or delays.
I bought a pair of Aldo shoes for my…
I bought a pair of Aldo shoes for my husband the style looked really nice and he liked the fit at first. but after a few weeks of use the sole started showing signs of wear and the stitching near the heel came loose a bit. its not terrible but i expected better quality for the price. Customer service was responsive but didnt offer much help beyond standard advice. overall, decent looking shoes but not as durable as we hoped for.
Disappointed
I always like do shopping in Aldo shoes bags, but this time I was disappointed I ordered the shoes. and they send me one of the pair was used ,dirty and loose . I have to send back..

Antwoord van Aldo Shoes UK
Arrived earlier than expected and kept…
Arrived earlier than expected and kept informed throughout. Item looked exactly like the picture and the bonus was that it got a discount that paid for the delivery fee.
Thank you
Thank you! One of my shoes was damaged and I contacted ALDO Customer Support. Feyza was very helpful and solved the problem by guiding me through the different options available. Will buy again from this store. Much appreciated.
Excellent client experience
Excellent client experience, would be looking out for good discount deals.
Fast shipping and gorgeous clutch…
Fast shipping and gorgeous clutch bag.thanks
Customer services response
Sent email to correct error on email address (my mistake 😜). Replied within 5 minutes error corrected. Wow what service
Aldo is an amazing retailer ,both in…
Aldo is an amazing retailer ,both in store and online. I will definitely purchase from again and again. I had an issue with my items which were lost, due to unprofessionalism and incompetence behaviour of Evri. They left my items outside my property, which was in tend stolen by a passer by .I reported the issue to Aldo and they gave me a full refund, without going through any form of stress . I really appreciate how Aldo handled my issue and had it resolved. Many thanks, keep the good work.
Good products
Easy to shop,I bought some shoes bags and earrings,they look good.more beautiful that how it looks online. I am impressed 👍
Every time I order something from Aldo…
Every time I order something from Aldo I find the service efficient and delivery prompt. The two pairs of sandals I purchased are very comfortable and reasonably priced.
The delivery was so back
The delivery was so bad, I paid extra for next day delivery but received the parcel almost a week later than expected. The first day apparently a delivery was attempted but I was home and no one came. Its a shame that I paid extra to have the item early but was such a delay.

Antwoord van Aldo Shoes UK
Your sales person was very helpful
Your sales person was very helpful, and found everything I was looking for ended up buying three pairs of shoes.
Awful return policy
Awful!! Item didn’t fit. Return policy is horrible!! They don’t refund the delivery cost plus you have to pay for sending it back. I’d rather take it to a store howe there’s no store near me. (Seems to be in London only)
Gorgeous purchase
Website easy you use to order and was kept updated with delivery. The trainers are gorgeous and just as advertised. Will deffo be ordering again
Great fan of Aldo shoes
Great fan of Aldo shoes. Good quality and price. Good website. Fast delivery.
Just brilliant
Just brilliant. Ordered 2 pairs of shoes. Quick delivery
Quick & easy, good quality & some good sale offers
Wide variety of shoes & bags
Rubbish still not received my refund…
Rubbish still not received my refund bloody joke.

Antwoord van Aldo Shoes UK
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