After about 6 months of normal use, I noticed a small hole/depression on the bridge of the eyeglass frame. The glasses have not been dropped, damaged, or misused. They have only been cleaned regularly... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent shopping experience! All the products I received were exactly as described, in perfect condition, and of great quality. My order was processed quickly, and the delivery was smooth and on tim... Toon meer
Bedrijf heeft geantwoord
Great experience with Alensa! Offering great quality productsfor good price. Delivery was fast, came with in few days. Highly recomended
Bedrijf heeft geantwoord
Prompt delivery! Product as per specifications. Very impressed with Alensa given that when I placed my first order in 2024, was very apprehensive since I had never heard of them. They deserve a 5-star... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Alensa
Geschreven door het bedrijf
Free Gifts over AED 300
Choose an exciting gift with your purchase over AED 300. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ae
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and millions of satisfied customers.
Choose an exciting gift with your purchase over AED 300. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ae
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and millions of satisfied customers.
Contactgegevens
Regus Mussafah - Alensa.ae Level 1, B1 Cubes Park ICT Mussafah, PO Box 35536, Abu Dhabi, Verenigde Arabische Emiraten
- info@alensa.ae
- alensa.ae
3,9
Goed
108 reviews
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Great timeous service.
Delivery was prompt and they sent the order exactly as I had ordered.
24 maart 2025
Antwoord van Alensa
Hello Adiel, thank you for your review! We are glad to hear that your order arrived promptly and exactly as expected. It’s always our goal to provide a smooth and reliable shopping experience. We appreciate your support and look forward to your next visit!
Fast delivery
I was a little sceptical at first ordering my contact lenses from here. I was pleasantly surprised, fast delivery and great service. I just received my second order from them
Highly recommended
14 maart 2025
Antwoord van Alensa
We appreciate your kind words and are thrilled to hear you had a positive experience with our service. We strive to provide fast delivery and excellent customer service, and it's wonderful to know we met your expectations.
Very disappointed no glasses no refund bee going on for a month now
I ordered glasses from them they sent them quite quickly but the were blurred so they were sent back to be reground,I then had a email to say the perscription was 12 months old so I had a new eye test and sent that ,the perscription had changed very slightly and there was no extra charge. So then I had another email saying it was going to cost a extra 38 pounds to which I questioned and said I would like a refund , now there saying they can't read the date on the new perscription after they uploaded it and said it was ok do not buy from these people it's a absolute joke this has been going on for a month now and I still don't have any glasses or a refund
6 februari 2025
Review zonder uitnodiging
Antwoord van Alensa
Hello Tony,
We're sorry to hear about your negative experience. Our goal is always to ensure our customers receive the right lenses for their needs, and we regret that this process has taken longer than expected.
We see that you have ordered on our UK eshop and upon reviewing your order, we see that the option to manually input your prescription parameters was selected during the ordering process. Unfortunately, the FAR vision parameters were entered instead of the required ADD power for near vision, which resulted in the incorrect lenses being produced. As discussed, we can regrind your lenses at no additional cost as long as we receive a valid prescription that is no older than 1 year. The only scenario where additional charges would apply is if we are unable to verify a valid prescription. However, when the correct parameters for close and reading is inserted correctly, the diopters get pushed up and thus a higher index is required. The regrind would still be free but an additional fee for the higher index would be required. This fee would be only the difference between the prices of the old and the new index.
We appreciate your patience as we work towards a solution. Our team will reach out to you directly to find the best possible resolution as soon as possible. If there is anything further we can do to assist you, please don’t hesitate to reach out to our customer service team. We value your feedback and hope to resolve this as soon as possible.
Kind regards,
Alensa
Alensa is the WORST online shop for prescription eyeglasses
Alensa sent me my sunglasses after weeks of waiting. When I put on my sunglasses (with prescription) everything is blurred. I filed a complaint with them with no avail. Where they cannot argue against is the fact that I have 4 other eyeglasses with the SAME prescription done by different agencies and they are perfect. Something is really wrong with Alensa lens manufacturing process. AVOID ALENSA.AE. Here is the email I sent to them:
YOUR WEBSITE IS MISLEADING REGARDING THE FIELD OF VIEW. I JUST HAD THE PERSOL SUNGLASSES TESTED IN DUBAI.
I WANTED THE HIGHEST QUALITY LIKE I DID WITH TWO OTHER ONLINE SHOPS AND ONE LOCAL DUBAI SHOP AND THEY ALL PROVIDED ME WITH THE HIGHEST QUALITY (1.74 & THE WIDEST DELUXE FIELD OF VIEW).
YOUR WEBSITE LIMITS THE FIELD OF VIEW WHEN A CUSTOMER SELECT 1.74; YOU DO NOT ALLOW DELUXE FIELD OF VIEW. WHY? BECAUSE YOU WANT TO REDUCE COST AT THE EXPENSE OF THE CUSTOMER IN TERMS OF FIELD OF VIEW. THIS IS COMPLETELY DISHONEST AND VERY SNEAKY BUSINESS BEHAVIOR. WHAT DOES YOUR CEO THINK ABOUT THIS????????
OTHER ONLINE SHOPS DO NOT BEHAVE LIKE ALENSA.
WHAT IS THE CONSEQUENCES OF YOUR DISHONEST ACTIONS: THE SUNGLASSES ARE VERY DANGEROUS TO WEAR WHILE DRIVING AS THE SIDES ARE BLURRED DUE TO REDUCED FIELD OF VIEW.
7 maart 2025
Review zonder uitnodiging
Antwoord van Alensa
Hello,
We are sorry to hear that your experience with Alensa did not meet your expectations. Customer satisfaction is important to us, and we appreciate your feedback and the opportunity to address your concerns.
Our website provides options based on the lens types available from our suppliers, and we aim to be as transparent as possible. At this time, the specific combination of 1.74 index and deluxe field of view for multifocal sunglasses is not available with our lens manufacturer, which is why it cannot be selected at checkout and an order for it cannot be placed.
Regarding your prescription sunglasses: if there is any issue with the prescription or the manufacturing of your lenses, we would like to assist you. Our team will be reaching out to provide return instructions so that you can send the glasses back as a reclamation so we can resolve the matter as soon as possible.
We appreciate your feedback and your patience as we work to assist you. Please don’t hesitate to reach out if you have any further questions.
Kind regards,
Alensa
Antwoord van Alensa
Dear customer,
We're thrilled to hear you had a positive experience with your recent order. Your satisfaction is our top priority, and we appreciate your kind words about our delivery speed and pricing.
Kind regards,
Customer Service Team
Unacceptable Service – Long Delays & Poor Quality Lenses
I wish I had read more reviews before ordering from Alensa.ae because my experience has been nothing short of frustrating. I placed an order in December and was initially told there would be a delay, which I accepted. However, weeks turned into over a month of waiting, with multiple extensions on promises of delivery that were not kept.
When my glasses finally arrived, I was incredibly disappointed. I had paid EXTRA for premium lenses, only to receive ones with such extreme glare that I couldn’t even see my own eyes during work video calls. Even a cheap optician has never given me lenses so bad. I reached out to customer service, and while they initially assured me the issue would be resolved quickly, that was not the case. They scheduled a pickup for the return, which never happened, and I was left waiting yet again with no updates only for me to have to chase them again.
After nearly two months of back-and-forth emails, delays and having to continually chase customer service, I am left with unusable glasses that I paid a premium for and no resolution.
This was my first and last time ordering from Alensa. I was recommended them based on a friend’s suggestion, but I will now be advising others to avoid them altogether. Save yourself the frustration and go to a local optician instead. IT IS NOT WORTH IT!
1 februari 2025
Review zonder uitnodiging
Antwoord van Alensa
Hello,
Thank you for your feedback. We sincerely regret to hear about your experience. Providing our customers with high-quality products and reliable service is our top priority, and we are truly sorry that we fell short of your expectations.
Regarding the return process, we understand that the confirmation email for the pickup did not reach you, despite the courier company's claim that it was sent. This seems to have been the reason the pickup did not take place when it was supposed to as in order for the couriers to act on it, the pickup has to be confirmed by yourself.
To resolve this, we contacted the courier company and they mentioned that the email has now been resent on March 5th. We also reached out again on the same day to ensure that you received the necessary details. If you are still facing any difficulties, please do not hesitate to contact us — we want to make sure this is fully resolved for you.
We truly appreciate your patience throughout this process and regret any inconvenience caused. If there is anything further we can do to assist, please reach out to our customer service team, and we will do our best to help.
Kind regards,
Alensa
I previously order the same contacts…
I previously order the same contacts without a power. This time I ordered with a power because the ones I wanted where only with power
5 februari 2025
Antwoord van Alensa
Hello Pranesha,
Thank you for your feedback. We're sorry to hear that your experience this time wasn’t ideal.
Unfortunately, the lenses you ordered are from a brand that is currently being phased out from our stock and will soon no longer be available for sale with Alensa soon. At this time, we are only able to offer the remaining stock we have left.
We understand this may be inconvenient, and we would be happy to help you find a suitable alternative. If you need assistance choosing a different product, please don’t hesitate to reach out to our customer service team at info@alensa.ae.
Kind regards,
Alensa
I ordered for the first time and was a…
I ordered for the first time and was a bit dubious as I tend to order and buy lenses in the UK but they definitely are legit and delivered correct products. Delivery took a bit longer than expected but really good service will definitely be ordering my lenses from here again.
24 januari 2025
Antwoord van Alensa
Hello, thank you for your review. We are so glad to hear that you are happy with your order and the recieved products. We appreciate your patience with the delivery time, and we'll continue working to make the process as smooth and efficient as possible. Looking forward to serving you again soon!
Antwoord van Alensa
Hello, thank you for the positive review. We are glad to hear that you are satisfied with our services and that your parcel has arrived quickly and the products were as expected. Your support is appreciated and we look forward to serving you again soon!
Good prices for the Acuvue Oasis…
Good prices for the Acuvue Oasis contact lenses and very fast delivery. I have ordered many times and always received the same great service.
7 januari 2025
Antwoord van Alensa
Hello Jayne,
Thank you for your positive review. We are glad to hear that your experience with Alensa has been a positive one and that you are satisfied with our delivery and pricing. Your loyalty means a lot to us, and we truly appreciate your continued support. We look forward to serving you again.
Kind regards,
Alensa
The company delivered exactly what I was looking for and for a competitive price
The company delivered exactly what I was looking for and for a competitive price
13 januari 2025
Antwoord van Alensa
Hello, thank you for the positive review. We are glad to hear that we have met your expectations and that you found our prices to be competitive. We wish you a pleasant day!
Antwoord van Alensa
Hello, thank you for the positive review. We are glad to hear that you have had a good experience with Alensa and that we have met your expectations. We wish you a pleasant day!
Disappointing Customer Support for Defective Lenses
Two problematic lenses out of a 6-lens box, and the issue is still unresolved. I reached out to their team, but their response has been anything but supportive. Instead of letting me return the defective lenses for examination, they're asking me to prove that my eyes aren’t the issue. Unbelievable! I’m still trying to resolve this, and it’s hard to believe this is the level of service from such a 'big' website.
9 januari 2025
Antwoord van Alensa
Hello,
Thank you for sharing your feedback with us. We are sorry to hear about the issue you’ve experienced and any frustration this may have caused.
While we initially offered compensation for the two faulty lenses as an alternative resolution, we completely understand your preference to return the lenses for examination. As outlined in our terms and conditions, opened boxes of contact lenses can only be returned for quality control purposes, which requires a valid prescription. This policy ensures that the manufacturer can verify the correct lenses were purchased and thoroughly investigate the issue.
However, we have brought this case to the attention of our management now and it has been reviewed: A full refund for one box of lenses from this order has been offered as of 28/01. Please do get back to us by responding to the email sent to you, as soon as you are able to, on whether you accept the offer so we can process it as soon as possible.
Kind regards,
Alensa
I haven't received my order yet
I haven't received my order yet, it's been a long time
10 januari 2025
Antwoord van Alensa
Hello, thank you for sharing your feedback. We're really sorry to hear that you haven't received your order yet, and we understand your frustration. Please contact our customer service team at info@alensa.ae, if you haven't already done so, and they'll assist you in resolving this matter as quickly as possible. We appreciate your patience and hope to get this sorted for you soon.
Genuine product
Good service, fast delivery, genuine product, up to date tracking system. Highly recommended!
2 januari 2025
Antwoord van Alensa
Hello Mariam, thank you for taking the time to leave a review. We are glad to hear that you are happy with our service and products and your recommendation means a lot to us. If you have any suggestions on how we might improve please do not hesitate to contact our customer service. Alensa wishes you a great day!
Very unprofessional customer support!
Very unprofessional customer support!
I am trying to contact them through website live chat and they are not willing to help. they close the chat every time I try to contact them. Even when we finally had a discussion they don't have a response for my questions.
13 januari 2025
Review zonder uitnodiging
Antwoord van Alensa
Dear Magnus, as we are not having any data about you on alensa.ae, may it be that you tried to reach the customer service of our Swedish partner site? If so, please try to reach it under info@alensa.se We are sure our colleagues will react as fast as they can and solve the problem you might be having. Thank you very much for your understanding. Your Alensa-Team
The delivery was handled very badly
The delivery was handled very badly
The delivery was estimated in 2 days and goods received after more than 10 days and the response was slow
18 december 2024
Antwoord van Alensa
Hello Mohamed,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the delay in your delivery.
Typically, our parcels are delivered within 2-3 working days after dispatch, but unfortunately, your parcel was unexpectedly held up at UAE customs, which caused the delay. We understand how frustrating this must have been, and we truly appreciate your patience as we worked to resolve the issue.
Your satisfaction is important to us, and we will make every effort to improve our service going forward. Should you have any further concerns, please don't hesitate to contact us. Thank you for your understanding.
Kind regards,
Alensa
Antwoord van Alensa
Hello, thank you for your review! We're happy to hear you had a good experience with us. If there's anything we can do to make your next experience even better, please don't hesitate to let us know!
It took almost 2 weeks to arrived my…
It took almost 2 weeks to arrived my order without proper notification.
5 december 2024
Antwoord van Alensa
Hello, thank you for your feedback. We’re sorry to hear about the delay in receiving your order. It’s possible the delay was due to a non-stock item in the order, as these can take a bit longer to ship. We do our best to notify customers via email, and our website aims to provide accurate stock availability with up to 99% accuracy. We’ll review this case to see if there’s room for improvement. Thank you for bringing this to our attention, and we hope to serve you better in the future!
Antwoord van Alensa
Hello Mehmet, thank you for the positive review. We are happy to hear that your experience with Alensa has been an great one!
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