Alensa.ie Reviews 

1.359
TrustScore 4.5 uit 5

4,7

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Always so good the service is 5* best comparative prices great selection and everything you need at the ready thank you team Alenza

Beoordeeld met 5 van de 5 sterren

usually great but on this occasion my parcel has never showed up. It has been marked as out for delivery the last 6 days with no sign of it anywhere and cannot be located *edit* After speaking wit... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Lenses that I wanted at a competitive price and very quick delivery - what more could you want

Beoordeeld met 5 van de 5 sterren

Found this company after being let down by vision direct again. Ordered on Thursday and delivered Monday no issues. Even after a bad storm here. A few euros extra than Vison direct, but will be a perm... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Contactlenzen leverancier
  2. Brillengroothandelaar
  3. Zonnebrillenwinkel

Over Alensa.ie

Geschreven door het bedrijf

Free Delivery over 59€
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(1.359)

124 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Product is great you’d hardly notice…

Product is great you’d hardly notice them

Free gift was a nice touch

26 juni 2026
Logo Alensa.ie

Antwoord van Alensa.ie

We're so glad to hear you're pleased with the product and found the free gift to be a nice addition! Your positive feedback truly makes our day.

Beoordeeld met 5 van de 5 sterren

Extremely clear website & ordering…

Extremely clear website & ordering technology.
Prompt response & delivery.
Highly recommended.

3 juli 2026
Logo Alensa.ie

Antwoord van Alensa.ie

Thank you so much for your wonderful review!

We have put a lot of work into ensuring our website and ordering technology are as seamless and user-friendly as possible, so it is incredibly rewarding to hear that reflected in your experience. Ensuring a prompt response and speedy delivery will always be our top priorities.

We truly appreciate your high recommendation and look forward to welcoming you back!

Kind regards,
Alensa Team

Beoordeeld met 5 van de 5 sterren

Everything was great

Everything was great

25 juni 2026
Logo Alensa.ie

Antwoord van Alensa.ie

Thank you so much for the feedback!

We are thrilled to hear that everything went perfectly with your experience. We look forward to serving you again soon!

Alensa Team

Beoordeeld met 1 van de 5 sterren

Phone numbers not working... Not responding to messages, No explanation

Phone numbers not working, Not responding to emails / messages ... no answer Friday afternoon... closed Sat & Sun ( fair enough) Closed again on Monday 06.07.2026 for a Czech Bank holiday... Which is fine, just zero notification of it on Ireland facing website, UK or any other variant I tried ... so it's now day 5 of being unable to contact them re an issue I have for an order... It's slightly taking the P*** .... Definitely not using them again

7 juli 2026
Review zonder uitnodiging
Logo Alensa.ie

Antwoord van Alensa.ie

Hello,

Thank you for reaching out and sharing your feedback. We understand your frustration regarding the communication delay over the last few days, especially while you are waiting to resolve an issue with your order.

To provide some context, our main customer support operations were closed over the weekend and on Monday, July 6th, in observance of a regional public holiday. We recognize that this holiday schedule was not clearly updated on our UK and Ireland websites, and we appreciate you bringing this communication gap to our attention so we can improve our international notifications moving forward.

Our teams are now back online and actively working through the backlog of inquiries. We want to make things right and get your order sorted out as quickly as possible.

Please reply here with your order number or send us a direct message with your contact details so we can locate your account and prioritize your request immediately.

Thank you for your patience.

Kind Regards,
Alensa Team

Beoordeeld met 5 van de 5 sterren

atendeu todas minhas expectativas .a…

atendeu todas minhas expectativas .a entrega foi bem rápida tbm

16 juni 2026
Logo Alensa.ie

Antwoord van Alensa.ie

Ficamos muito felizes em saber disso! Nosso compromisso é garantir a melhor experiência e total agilidade na entrega. Agradecemos muito pela confiança e pela avaliação!

Beoordeeld met 5 van de 5 sterren

Great Service as always

Good products, good prices, extremely fast delivery. Need I say more!

11 juni 2026
Logo Alensa.ie

Antwoord van Alensa.ie

Hi Tom,

Thanks for choosing us, and we'll be ready to deliver the same great experience on your next order.

Kind regards,
Alensa Team

Beoordeeld met 5 van de 5 sterren

Happy.

They have quality products, good price and delivery time is short. Thank you

2 juni 2026
Logo Alensa.ie

Antwoord van Alensa.ie

Hi Tony,

Thank you for your feedback!
We look forward to serving you again soon!

Kind regards,
Alensa Team

Beoordeeld met 5 van de 5 sterren

Great

Great , efficient service

1 juni 2026
Logo Alensa.ie

Antwoord van Alensa.ie

Thank you for your feedback!

Kind regards,
Alensa Team

Beoordeeld met 5 van de 5 sterren

Conversation

Convenient, fast, qualitatively

26 mei 2026
Logo Alensa.ie

Antwoord van Alensa.ie

Hi,

Thank you for your kind words — we're really glad to hear your experience with Alensa was convenient, fast, and met your expectations.

We'll be here whenever you need us next.

Best regards,
Aoife
Alensa Customer Care Team

Beoordeeld met 5 van de 5 sterren

Very prompt delivery

Very prompt delivery. Efficient service.

25 mei 2026
Logo Alensa.ie

Antwoord van Alensa.ie

Hi Breda,

Really glad to hear this — thank you! Prompt delivery and efficient service are exactly what we aim to provide, and it's great to know we delivered on that for you.

We look forward to seeing you again soon.

Best regards,
Aoife
Alensa Customer Care Team

Beoordeeld met 5 van de 5 sterren

Reliable and excellent value..on time…

Reliable and excellent value..on time delivery

28 mei 2026
Logo Alensa.ie

Antwoord van Alensa.ie

Hi Denis,

What a great review — thank you! Reliability, value, and on-time delivery are things we take seriously at Alensa, and we're delighted to know that came through for you.
We appreciate your trust and hope to see you again.

Best regards,
Aoife
Alensa Customer Care Team

Beoordeeld met 5 van de 5 sterren

Fast efficient service

Fast efficient service

28 mei 2026
Logo Alensa.ie

Antwoord van Alensa.ie

Hi Miriam,

Thank you for taking the time to share your feedback — we're pleased to hear the service was fast and efficient.
We'll be here whenever you need us next.

Best regards,
Aoife
Alensa Customer Care Team

Beoordeeld met 5 van de 5 sterren

I'm very happy with the delivery of my…

I'm very happy with the delivery of my lenses and solution. It took about a week, but everything arrived intact!

21 mei 2026
Logo Alensa.ie

Antwoord van Alensa.ie

Hi,

This is great to hear — thank you! We're delighted your lenses and solution arrived intact and that everything went smoothly. We always aim to make sure every order reaches our customers in perfect condition.

We'd love to welcome you back soon.

est regards,
Aoife
Alensa Customer Care Team

Beoordeeld met 5 van de 5 sterren

fast

fast, perfect, easy

27 mei 2026
Logo Alensa.ie

Antwoord van Alensa.ie

Hi Marina,

Fast, perfect, and easy — that's exactly what we're aiming for! Thank you for the lovely feedback.

We look forward to serving you again.

Best regards,
Aoife
Alensa Customer Care Team

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