Alexa Kelley Reviews 127

Wow. I guess this is the ONLY forum I will be able to get an alexa Kelley customer service agent to help. I ordered a ring June 11. Never came. I reached half a dozen times to them and NOTHING. I asked for a refund and still nothing just some automated response every time I emailed. Tried to go through their social media to comment and just like these other messages they deleted my comments. I’m dumbfounded by this company. All I want is my money back they have stolen.

Alexa Kelley is actively promoting 20% off their products on Instagram and deleting all their comments from their page. Why? Because everyone is having a similar experience. I have yet to receive my order from May 26th and I have not received any responses to my emails. A shipping label was created on June 24th but USPS has not received the items . I placed an order for $332. This is so disappointing and their responses below to other client feedbacks are a complete joke. This company is a scam. I hope future buyers see these reviews.

I ordered over a month ago and never received a confirmation email from them, tracking number nor my earrings. Even then they didn't have an issue charging my account and taking my money. I emailed their customer service, they never replied. I had to dispute this charge directly with my bank. Avoid yourself the headache, read the other reviews. I'll only buy from reputable and honest companies from now on. :)

Not even worth one star. No communication
Ordered 2 months ago and still no order
What a scam

If I could rate 0 stars, I would. I placed an order for 2 rings on May 4th. It is now July 1st and I still have no merchandise. They conveniently have no customer service number, and their customer inquiry form barely gets you an answer or resolution. My order supposedly was dropped off to a carrier for drop off to USPS on May 17th and the tracking hasn’t moved since. The few times it seems an actual person responded, I was told a complimentary pair of studs would be added to my order for the inconvenience, and I have received not my original order, nor the comped item. They blame it on shipping delays and a website crash and at this point I’m sick of it. I tried disputing with my bank and they issued a temporary credit which would be taken back if there’s no resolution from the merchant. This company is an absolute waste of time and money. Had I known to read the reviews beforehand, I could’ve saved about $130.00

I’ve been waiting for my order for a month a a half. No real communication from the company besides the automated email. I want to go file some kind of legal action about this company. Never in my life I have experienced something like this!!!!!
Do not buy from this company!

Unfortunately my review is no different from all the others. I ordered on May 16th and still have not received even a shipping confirmation or time frame. Just like everyone else I got the same email about shipping times and delay and the the “good news your order is being prepared for shipment” and nothing. I have filed a claim with BBB as well so we will see but my guess is I’m just SOL. PLEASE DO NOT BUY FROM THIS COMPANY.

Update: still no response from the company they made a fake label to make it seem like they shipped it but all they did was create a shipping label and nothing else. BBB is investigating. DO NOT I repeat DO NOT BUY FROM THIS COMPANY!! SCAM SCAM SCAM

ZERO STARS! Absolutely DO NOT RECOMMEND ORDERING HERE. Placed an order since april and have reached out but nonexistent customer service. Responded with a generic response. Its been 2 months and international orders wouldve been delivered. WORST EXPERIENCE EVER. Horrible. Dont buy from here.

No order confirmation, no way to sign in to even get an order number, weeks waiting for a response to my email. Basically this is a scam, and based on the other reviews here, I doubt I’ll ever get my rings. Time to file a fraud alert.

Wish I could give them zero stars. Such a scam of a company DO NOT ORDER FROM THEM. Placed my order on May 13th and it’s now June 7th and I just got “tracking info” a week ago after emailing them multiple times that I haven’t gotten any updates. They kept giving generic responses saying processing is taking longer than usual due to high order volume. Which I normally would understand but they were still not giving me a timeframe and beating around the bush. I commented on their Instagram saying I was still waiting on my order. They ignored it and deleted it. Then I email again same response. Allow more time. Then got the shipment confirmation but now it’s been over a week and usps has still not received the package. I commented again on the Instagram Wednesday saying “are u just never sending people their items” they immediately responded through dm and said they would reach out to their department and get it looked into. That evening my comment was deleted from their post. I then got an email the following day (Thursday) saying were sorry for the wait but good news ur order is being prepped for shipment today! It’s now Friday and usps is still not updated saying the package was received. I doubt I’ll ever get my order. And with the looks of these other reviews, if I did get anything it would be missing items. I’m gonna wait til Monday. If I still see no movement I’m calling my credit card company and reporting it as fraud. REALLY disappointed in this company and how they’re customer service is handling these issues. It’s a shame that I only went to their page because an influencer posted their jewelry. They’re probably the only ones who actually get things so they can promote this scam of a company. If you’re considering buying their products I mean it when I say please do not and keep ur money.

WHY IS 0 STARS NOT A THING. I never write reviews, but this company is deleting all comments that are holding them accountable on all their socials. I am a business owner, and nothing infuriates me more than seeing companies take consumers' hard-earned money and withhold products for weeks, months, and even close to a year.

I am undergoing a dispute case with Alexa Kelley. I ordered a couple items totaling $95, but only got sent 1. Alexa closed my dispute case because they sent proof of tracking - but this is for the 1 item, not my full order. They are still withholding my second item and *will not* refund or cancel despite it being 3+ months since I placed it. This is double the est. shipment times they listed, but also 3x longer than Federal Trade Commission guidelines. I reopened my case because they are aware that they did not send out my second item, however, they are providing evidence that they did.

What credit card companies do not realize is that they are manipulating information. Alexa Kelly will provide the tracking number for only 1 out of the 5+ items you purchased! This manipulates the dispute case as you will get re-charged for the full amount of $200+ instead of only, let's say, $20 for the 1 item you did receive.

I ordered 2 items on Mar 17. but came to realize the horrible customer experiences with the company via TrustPilot. I emailed the team on Mar 24 to cancel my order, this was before my order got shipped out or any processing was done on their end btw. To which I received yep - an automated response. I politely replied and said to cancel my order. I updated the email on Apr 14 and yesterday, May 30th asking them to cancel my order; again - no response.

They sent out one item which I received a month after placing my order. But not my other item - even though they charged me for it. Not the point though, because I asked them to cancel 2x and refund me, but they ignored me.

I disputed the charge with my credit card company. AlExA KElleY then responded to the credit card company (but not their customer's emails, wth), and provided "documentation" that they did ship my order. That is half true, yes you did ship my order, but only HALF of it - but you are still charging me for the FULL order!

And that, ladies and gents, is how I believe Alexa Kelley attempts to manipulate information. Given the numerous horrendous experiences, how is this company still in operation? Does anyone know how we can take legal action against this company?

"Alexa Kelley", if you are reading this, maybe if you spent *any* time handling customer service inquiries as you do delete comments and reviews off your socials, you wouldn't be 1-star rated.

You may be a "legit" company as you call yourself, but you are not an ethical company.

RESPONSE TO ALEXA KELLEY (6.7.24)
There was NO indication of a pre-order on the items I purchased, at the time of purchase, otherwise, I would have been more understanding. You guys recently updated your website to reflect this notification to save face and "protect" you from any legal liability.

Currently, as of 6.7.24, your pre-order states Shipping occurs an est. 5-6 weeks for the Fiona ring, I placed my order on March 17, it is now June 7th - that's 13 weeks anyhow.

Moreover, the Federal Trade Commission states that if there's a delay in my shipment, the seller has to notify and give the option to either cancelling my order for a full refund, or I agree to wait. While I received an automated response for delayed shipping, I did NOT agree, and asked for a refund and cancellation of my order on March 24; 8 days after placing my order. To which there was no reply from you.

I have all the email threads and I am 100% willing to upload these wherever I can (I also did to my credit card company) because the company did not reply to any emails; just as you have not to the hundreds of other consumers below. So, no, do not say you've replied and tried to be attentive to the situation.

I understand items cannot be canceled after delivery, however, I emailed asking for order cancellation on March 24, the shipment for my 1 of 2 items did not get processed until March 27 and was delivered nearly a month later on April 17. This is when I asked for a return and cancel my other item in my order. That's 3 business days the team had an opportunity to reply.

While you did offer a one-time courtesy, I replied and said I wanted to get a refund and return processed. Why would I want store credit when I was completely compliant with your store policies? My order was eligible for a full refund. And I STILL did not get assisted - and til this day - still haven't!

So please, do not try to manipulate the situation as there is hard proof of these email exchanges.

THIS IS A SCAM. You will not get the product you purchase. Do not buy from this website. I purchased last summer and never received the product.

DO NOT ORDER FROM THIS COMPANY!!! They are a total scam. I ordered back in March 2024 and have yet to receive the items. I've emailed them 3 times and they responded once WITH A GENERIC RESPONSE. On May 14th I got a email that it was being shipped, still says waiting for courier. Horrible customer service. STAY AWAY FROM THEM!! I WILL GO ON THEIR INSTAGRAM AND WILL COMMENT ON EVERY POST HOW HORRIBLE THIS COMPANY IS.

Negative stars! And my first negative review for a company: DONT BUY FROM THIS COMPANY!!!! They won’t ship ur item for 9 months, then close ur return window one month before you get ur item.

*edit: I will change my review once you receive my ring and issue a refund. Until then- my review will stay up.

This company is a SCAM!!! They take your money and then never ship your item. Please do not order from here!

Unbelievable what this company does… I ordered back on March 6th… still have not received any of my order!!
Definitely stay away from ordering from this place… waste of money! Hopefully no influencers are currently endorsing their jewelry… total joke of a company!!

I want to state up front that this is the first negative online review I have ever posted about a business, as I generally believe in writing only positive things online about people/businesses. I submitted an order for a necklace in November 2023, and 6 months later it has neither been received nor shipped. I contacted customer service 1 month after the item was ordered, and was told that the necklace would be shipped within 1 week. I contacted customer service an additional 4 times over the next several months and received no further responses. I was forced to submit a dispute with my credit card company which was subsequently denied and I am forced to pay for something I never received. An important thing to know when dealing with scam companies like Alexa Kelley: under federal laws - Regulation E and The Fair Credit Billing Act - your financial institution gives you 60 days to submit a dispute for an error in a transaction (for example: a “company” never sending you something you paid for), and if you wait longer than 60 days to submit the dispute, your financial institution can dismiss the dispute outright. Ignore everything Alexa Kelley says about pre-orders that will be sent out in a week. This is a completely disreputable company that you should absolutely avoid doing business with. Stay away! 0 out 5 stars.

I ordered a ring in SEPTEMBER 2023 and I still have not received it as of May 10, 2024. I have reached out to customer service over 20 TIMES (!!!) and have only received a response maybe 5. They also sent me a fake shipping label in March that is clearly not shipping. Currently disputing with my credit card company and cannot emphasize enough to not shop here!!! They shouldn’t be selling the rings online if it’s taking ALMOST A YEAR for them to ship them out. Horrible business, would give them negative stars if I could.

Would give zero stars if possilbe. Please do yourself a favor and order jewelry from LITERALLY anywhere else. Ordered a ring for my girlfriend. I needed to exchange it for a different size. After fighting with their horrible excuse for customer service...they agreed to let me do an exchange. Its been over two months and still no product has come in. Asked for a refund and not a gift card...crickets,,once again they choose not to reply or help. Ive been fighting with these clowns for 4 months. Absolutely horrible experience

The worst. Do not order. I ordered three rings back in July of 2023, 2 of which were delivered a month later and one I still haven’t received! I’ve reached out numerous times, sometimes I get a response others I don’t and when I do they just tell me it’s coming. So now in March I receive the “tracking info” that everyone else here is talking about and what do you know, it’s been over a month and still USPS has not received the product to ship. Terrible customer service.

UPDATE: still have not heard anything from this company and we are close to it being a year since I've ordered the ring and still haven't received it or communication on when I will receive it!