Allison Homes - Kings Meadow Reviews 

We cannot recommend Rob from the Customer Experience Team highly enough. His work is excellent and he goes the extra mile to ensure the work is done to the customer's satisfaction. Thank you Rob for your help when it has been needed.

Rachel has been nothing but professional and thorough in the process of buying a new home. She went above and beyond to help us and to answer our many questions. Whilst we decided in the end not to proceed, this was no reflection of Rachel's professionalism and helpfulness. She is a credit to the company.

All round great and smooth experience. Customer care teams always available to help, special thanks to tareena who has helped me with a couple slight issues that have been resolved fast, made getting my first home much easier and less stressful than I imagined

I needed to move house on a tight timescale, and from meeting Sean in the Sales Office at end of Jan, to moving into my new home at King’s Meadow in March, I’ve had a really positive experience with Allison Homes. I honestly didn’t think I’d be in on schedule, but everyone on the team was so helpful in pushing my purchase forward. A special mention to Richard, the Site Manager, whose team are friendly and respectful on site, and to Chloe, Customer Experience Manager who, with Richard, personally guided me through the house checklist on move in day. They’ve both cheerfully dealt with any queries I’ve had over recent weeks. I’d say the follow up service from this Developer has been exemplary and has exceeded my expectations. I’d a couple of small questions/issues and a few decoration ‘snags’ after move in, but Rob Bedford’s standard of finish was meticulous. The design and overall finish of the home is good, and I particularly appreciate the quality fixtures and fittings esp in bathrooms. As a first time purchaser of a new build property, I was a bit nervous about the process, but can honestly say I’ve felt really well looked after. Chloe has checked in regularly, also Tareena in Allison Homes main office helping take care to make sure I’m happy and settling in. 100% recommend Allison Homes to anyone thinking of a new build purchase.

I would like to thank the team for the after sales service we’ve received since moving to the kings meadow development. Tareena from the customer service team and Rob Bedford have gone the extra mile to ensure all the minor issues were dealt with in a professional manner to the highest standard.

I cannot express highly enough how wonderful Richard and Chloe have been throughout our move to Kings Meadow. Their attentiveness, professionalism, and truly exceptional customer service have shone through at every stage. They have gone above and beyond at every opportunity, and we could not be more grateful.
We are absolutely delighted with the build quality delivered by Richard and his team — it’s clear they take real pride in their work.

Thank you both so much for making this experience such a positive one.

Shaun made us feel welcome from the moment we walked in. He listened to what we wanted in a new home and paired us up with 2 properties. One of which fits the bill down to the last detail. There was no pressure and he gave us lots of information and allowed us to go off by ourselves to view some homes around the estate. We've not experienced this at other companies we have visited.

For some reason i was unable to edit my previous review about our flooring. So this is my update:

Allison Homes responded saying that they would send cleaners round, but this was the 7th visit about it. And cleaners had attended previously.

You "recommended" to not be taken to small claims court, because you knew that you'd lose. Hilarious that you think members of the public would fall for this.

We ended up taking Allison Homes to Small Claims court and won. If you just resolved the flooring issue, you would have had much better ratings from myself, and would have recommended you to friends and family. This ended up costing you more money and poor reviews. As a company you should think about this impact before ignoring emails.

Sean was amazing, great service.. very patient and couldn't do enough to make my experience as least stressful as possible.. highly recommend 🌟

We have been in our new home at Fernwood for almost 8 months. During that time we have had some minor snags. We have 2 small items that are being dealt with. Apart from that all of our other issues have been dealt with in a timely and satisfactory manner. Our thanks to our main contact, Tareena, and the various contractors who have all been very helpful.

Very happy with the service we have and are receiving from Tareena.
Always happy to help and very quick responses.

We moved in early October and the entire team were very supportive and offered as much help as they could.

Any snags were quickly addressed, and a very friendly and pleasant experience buying our first home.

Couldn't recommend enough! A big thank you to Richard, Chloe and Rachel for their dedicated and amazing support!

I went to the sales office in Kings Meadow last week for some information as I’m thinking of moving into the area. Sean was very helpful and informative, answered my questions fully, explained the timescales - and even allowed my friend to steal his pen!
When my own house sells I will certainly return to talk to Sean to check availability.

Richard and Chloe couldn’t have done more to make moving in and settling down any easier. Phone calls and home visits to ensure everything was ok several times. This is my 4th new build and this is the best service I’ve received.

Sean was amazing and helped me every step of the way
He met my tight target and did not let me down
My house is perfect not issues and the after sales customer care is spot on
No complaints here
Carman xx

Went to visit a show home at Kings Meadow Fernwood as we are currently exploring our options in the area. Shaun was fantastic from the first communication by phone to slotting us in for an appointment that afternoon, he was completely transparent and went through all the details and importantly the numbers we would be looking at if we were to take the leap into a new home. He then walked us down to the house and showed us round answering any questions we had with interest and detail. A great customer experience and a pleasure to deal with Shaun. Not pushy in any way but wanted to ensure our needs and requirements were understood and met. Very approachable and we had a laugh with him and fully enjoyed the experience. Just how it should be! Thank you.

Faultless! knowledgeable, friendly, professional member of staff. Pre-called to check we were still attending which was great as a reminder for people who forget (which we didn't)

Visit was really interesting. A very spacious site, from what we saw the properties seemed to be built to a good spec. For what you get in a property they are well priced and affordable. A well thought out site. Site manager very pleasant and informative.

We purchased a 4 bed property in the Kings Meadow - Fernwood estate
It was apparent to use that on the property handover, there was a brown tinge to our kitchen/utility hard flooring. This has clearly been caused by them leaving the door open to let dust in, while the hard flooring was drying. So now the dust is embedded into the vinyl
I then raised this with Allison homes a week later. Since then, they have sent 6 different people to fix/look at this over the course of 5 months. (1 was unnanounced)
After all of these, it still isnt resolved.
I then raised a formal complaint, this was acknowledged and they just suggested to send another person round. This would be the 7th person that i would have to have booked time off work for.
Every response they have sent is generically worded that doesnt address the issue, just a fake apology, and with no responsability taken.
You know, one of those robot responses you get from a live chat bot. That is borderline cringeworthy.
I have given them to the last day in September to give this a final solution. If i do no receive this i will unfortunately have to take them to small claims court for the cost of new flooring. As well as the time i have spent dealing with this, including loss of income.
Id recommend thinking twice before purchasing a new home from this company, they are fake when they say that they are customer focussed. Its all about money for them.

I shall be sharing this review on all of Google, Allison homes estate pages

I have given Allison Homes nearly 6 months to resolve this, which is more than fair

G T

Met with Sean, engaging communication, willingness to show where the plot was, good relationship with residents already on site.
Blown away with quality, space and finish.
Had been to see other new builds and disappointed so didn’t actually have high hopes…..oh what a turnaround! Really glad we went.