Very awful. A massive disappointment with their customer service. I bought a few pieces from them so this is not just a random review. I bought the 2L flow satchel and when I received it I realized ho... Toon meer
Bedrijf heeft geantwoord
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👍The quality is good - no complaints there. However, the big question is whether it justifies the extreme premium price. 💸 I purchased mine at almost a 40% discount and still feel it was barel... Toon meer
Bedrijf heeft geantwoord
I can't understand why I've been subscribed to your newsletters when I haven't bought anything, I'm just add something to the cart check how much it will cost to send it to Denmark I think it was a bi... Toon meer
Bedrijf heeft geantwoord
Package was seized by USPS for counterfeit postage. It had several items that were a limited run and are no longer available for purchase. Alpaka support re-shipped the limited Japan collection ite... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Redefining urban mobility with next-gen backpacks, slings, and more. Designed for the modern explorer. Our sleek, high-quality gear fuses style with functionality, built to endure your journey—whether across the city or around the world. Experience innovation in every detail. We ship globally, so you’re always ready to move forward.
Contactgegevens
8 The Green, STE A, 19901, Dover, Verenigde Staten
- hello@alpakagear.com
- alpakagear.com
2,3
Slecht
99 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Great gear no shipping issues
Great bag and amazing service.
Came in less than a week even with the Christmas post in the uk being slow and no hidden fees like other reviews.
Will definitely be buying more.
23 december 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Craig,
Thank you so much for your kind words! We're thrilled to hear you loved the bag and had a positive experience with our service, especially during the busy holiday season. We appreciate your support and can’t wait to serve you again!
Minimalistic Excellence: Impressed!
I ordered two items and I'm thoroughly impressed. Both are minimalistic, precisely what I was looking for. The delivery takes a bit longer, probably because they're shipped from the US (I'm based in the UK), but this was transparent during checkout, and the tracking service is excellent. Overall, a great experience and I would recommend.
26 november 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Thank you so much for your kind words, Kev! We’re thrilled to hear that you love the items and found them to be exactly what you were looking for. We appreciate your understanding regarding the shipping times, and we’re glad the tracking service met your expectations. Your recommendation means a lot to us! If you need anything else, don’t hesitate to reach out.
Will deduct 2 " handling fees" for same return
They charged two separate "handling fees" to return the same item. I purchased the item for $25 and I'm getting back $15.76. Do not buy from here unless you are 100% sure you will not have to return it
15 december 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Son,
I understand your frustration regarding the return process and fees. Our return policy states that all items must be unworn and in original condition to be eligible for a full refund, minus any applicable fees. Unfortunately, we do not refund shipping costs or transaction fees, which can affect the total refund amount.
We appreciate your feedback and will take it into consideration as we review our policies. If you have further questions or need assistance with your return, please reach out directly to our customer service team. Thank you for sharing your experience.
Good products, long waits
I have ordered like 7 things at least from ALPAKA and I do like their products. There are things I’d change to some of them but overall they are definitely good quality. One thing that bugs me about the company is how long it takes to arrive. You can order something and it won’t ship for a least a week. Which can be frustrating. For the price you’d think they could grow a bag in a box and ship it fairly quick.. I could be totally wrong but almost all companies I’ve bought through is able to get the product in my hands within a week. But overall I still like the products. Wish they had more hook and loop parts in some of them, also I wish they did more patches and sold patches. Or stickers. Things like that are basically free advertising for them. If you see a sweet backpack with an ALPAKA logo, you know where to look.
14 november 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Evan,
Thank you for your feedback and for being a loyal customer! We’re thrilled to hear you love our products. We understand the shipping times can be frustrating, and we’re constantly working to improve that.
Your suggestions for more hook and loop parts, patches, and stickers are great ideas! We’ll definitely take them into consideration for future product lines. We appreciate your support and hope to continue exceeding your expectations. If you have any more thoughts, please feel free to share!
WORST COMPANY
WORST COMPANY: Don't ever, please, purchase anything from this company. Find some more decent and trustworthy companies, please. You will be disappointed if you buy from this company.
13 oktober 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Ben,
We are sorry to hear about this. Kindly please drop us an email on hello@alpakagear.com for us to assist you further. Thank you
DO NOT LET THEM GET YOUR REAL EMAIL
Just the worst ! DO NOT GIVE TGEM YOUR REAL EMAIL !!!! Nothing you can do will stop their spam after your order & tysts to the point where they even spam you & they actually apologise for doing it !! What a disaster of a scamming pack of scumbags
20 mei 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi there,
I'm really sorry to hear about your experience. We take feedback like yours seriously and want to help. Could you please provide your email address so we can look into this and see how we can assist you? Thank you!
HORRIBLE SERVICE AND HIDDEN COSTS
HORRIBLE SERVICE AND HIDDEN COSTS
Absolutely horrible service , quality and attitude.
I payed 20$ for express expedited delivery, but I had to wait more than three weeks, meanwhile I was told that it’ll take 3-5 business days.
No one told me about hidden fees, but I had to pay extra 70$ for customs and duties and no one told me that package is going from china.
Customer service - what is that ?
Never heard about it.
Waited for ages for an answer from them.
DHL - worst company i can think of.
Left my package somewhere, but not at my house.
In the end - quality of products from Alpaka - 3/10.
Very dissatisfied and disappointed.
Better buy some 5.11 or Maxpedition pouches / bags.
31 juli 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi there,
I'm really sorry to hear about your experience. We take feedback like yours seriously and want to help. Could you please provide your order number so we can look into this and see how we can assist you? Thank you!
Decent products and good service
I've ordered from them twice.
The product quality is satisfactory.
My second order got lost and they shipped a replacement which eventually arrived and gave me a coupon for my trouble.
13 juli 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Kristian,
Thank you so much for your kind words! 😊
If you have any questions or need assistance with anything, feel free to reach out. We're here to help!
Thank you once again for your support!
Quality product!
Quality product but does take a bit of time to arrive as I guess it's coming from the US (UK based here!). The tracking service is very clear so you can keep an eye on things. I got the metro sling and couldn't be happier with it. I've been looking for one similar to this for a good while and this was the first one that ticked all the boxes while still looking good with everything.
5 juli 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Mike,
Thank you so much for your thoughtful review! We’re thrilled to hear that you’re happy with the metro sling and that it met all your expectations. We appreciate your patience with the shipping time, and it’s great to know that the tracking service kept you informed along the way.
If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new sling!
The product itself appears decent BUT
The product itself appears decent. However, the shipping was extraordinarily slow for 2023. Also there is no company phone number that I found. Email response was 2 days. They also do not price match for sales which is just awful and greedy. I bought a bag and 5 days later it went on sale.
3 juli 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi there,
Thank you for taking the time to share your experience. We’re glad to hear you find the product decent, but we sincerely apologize for the slow shipping and the delays in our email response. Your feedback is crucial, and we’re actively working to improve our processes.
If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help!
Great quality products and even better…
Great quality products and even better customer service.
2 mei 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Raoul,
Thank you so much for your kind words! 😊
If you have any questions or need assistance with anything, feel free to reach out. We're here to help!
Thank you once again for your support!
Hidden costs !!! Such a disappointment
Such a disappointment. I had the surprise today, from DHL, that I must pay a 60 EUR Custom and Duty tax, before getting my package (And i ordered with fast delivery)...
Also, It seems that their products are being delivered from China ... Another "good" surprise ... Don't order, it's not worth it.
24 april 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Alex,
I’m really sorry to hear about your experience. Just to clarify, since July 2021, orders under €150 should have VAT included at checkout, so there shouldn't be any additional charges. For orders over €150, customs fees may apply upon arrival in your country. We strive to be transparent about these costs and appreciate your feedback. If you have any questions or need assistance, please let us know.
39 days and counting till order is shipped
Placed an order been 39 days since my order has been shipped out to me. Been told by email it was pre-order, was do to be shipped on the 15th only a label has been created on the 18th. Usps still shows nothing has been picked up from them to be sent to me. Don’t waste your money on this company, buy from a more established brand/company.
11 maart 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Traveler,
I’m really sorry to hear about the delays with your order. It’s frustrating when expectations aren’t met, especially with shipping. We understand your concerns and appreciate your feedback. If you haven’t already, please reach out to our customer service team for assistance; they’ll be happy to help resolve this issue. Thank you for your patience.
Quality and design are excellent
Quality and design are excellent. I've ordered several times from them (from pouches to the Elements Backpack) and love their gear. Customer service is great and shipping could be a bit faster but haven't had any issues yet. Love ALPAKA!
28 maart 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Greg,
Thank you for your wonderful feedback! We’re so glad to hear that you love the quality and design of our gear, as well as your experiences with customer service. We appreciate your support and are always working to improve shipping times. We can’t wait to see what you’ll order next!
Stay well away from this company
I placed an order on 8th December with Alpaka Gear through their website. Expected delivery was 10-16 days. Today is Jan 8th and nothing received. I have sent several courteous chaser emails but no reply. I received a Royal Mail tracking number, however RM inform me that nothing has been dispatched to them (from China). Rarely do I have the misfortune with such things, but my advise is to stay well away from this company.
8 januari 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Andy,
I’m really sorry to hear about the trouble you’ve had with your order. That’s definitely not the experience we want for our customers. Delays can be frustrating, and it’s concerning that you haven’t received a response to your emails. Please reach out to us directly with your order details, and we’ll do our best to resolve this for you as quickly as possible. Thank you for your patience, and we appreciate your feedback.
Avoid!
Avoid!
Terrible support service - did not respond to any email. Instead of the specified 4-7 working days of delivery (payment for express delivery), delivery in 20 days. They charge a tax that is not registered in the iOSS system, and then upon arrival of the parcel, you have to pay this tax again (euro zone) Scammers!
15 december 2022
Review zonder uitnodiging
Antwoord van ALPAKA
Hi VL,
I’m really sorry to hear about your experience. It’s unacceptable that you haven’t received support and that your delivery took so long, especially with express shipping. We aim to provide clear communication and transparency regarding taxes and fees. Your feedback is invaluable, and I encourage you to reach out to us directly with your order details so we can address this properly. Thank you for bringing this to our attention.
Never received the item that I ordered…
Never received the item that I ordered and Alpaka refused to refund. A lot of "thoughts and prayers" type emails from Alpaka about how they understand my frustration and value me as a customer, but they have done nothing else by way of making it right. I have had to open disputes with my bank and the Better Business Bureau. Save your money and choose a different company.
4 november 2022
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Sean,
I’m truly sorry to hear about your experience. It’s frustrating to feel unheard and unsupported, especially when you haven’t received your order. We take these matters seriously and aim to resolve issues quickly. I recommend reaching out again with your order details, as we want to make this right for you. Thank you for your feedback, and I hope we can improve your experience.
Took my money, no delivery, refused refund
Took my money over a month ago and still no delivery. Terrible customer service and ignored request to provide refund so I can buy alternative for my trip.
29 november 2022
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Edwin,
I’m really sorry to hear about this situation. It’s frustrating when orders are delayed, especially when you have upcoming plans. I understand how important it is to receive a timely response. Please reach out to us directly with your order details, and we’ll do our best to resolve this and process a refund if necessary. Thank you for your patience, and we truly apologize for the inconvenience.
Horrible quality
Horrible quality. Used for 3 times and already put it in the garbage.
100 pounds down the drain. Have pictures of it if needed
29 april 2022
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Guilherme,
I’m really sorry to hear about your experience with the quality of the product. That’s not the standard we strive for, and I understand how disappointing this must be. Please reach out to our customer service team with your order details and any photos you have. We’d like to address your concerns and see how we can make this right for you. Thank you for your feedback.
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