Alpha Warranty Services Reviews 783

Very poor coverage on very expensive policy. said a/c compressor is covered but not clutch. didnt operate on labor time thru mitchell 1 program but used different software to acheive lower pay out. Would recommend this company to any of my customer that come to my shop. highly disappointed and feel terrible for my customer and his experience. bad company to work with.

Prompt response and willing to discuss options with us and service provider

They worked with me and the dealership every step of the way.even when we ran into trouble getting parts.they even authorized the use of a aftermarket part due to a backorder issue,would of been months before receiving the part if not allowed to use aftermarket part.the dealership even warrantied the after market part(parts and labor)for 12 months.i couldn't be happier with Alpha.although my car got dented at the dealership.i took it back and they repaired it for free.(it did happen on their watch).thank you again Alpha!Strongly recommend....
Jerry Frost.

They worked well with the service provider with no difficulties.

Fast and seamless

Everything seems to have been seamless. Very quick process. Fastest to date matter of fact.

Wonderful speedy results and excellent quality of service and finish. The company kept me informed throughout and have been exceedingly helpful and supportive.

They talk to me explain my contact cause I was confused. My claim was approved and that lifted a heavy load off of me. I knew that the car lot did me wrong and alpha extended warranty made it right. I'm so grateful. Thank you Lord.

I’m giving them 5 stars but really, the plan costs $2300 from the dealer and I had a leaky water pump issues which would’ve cost close to the same price. So I really broke even on everything. But at least they fixed it.

The response was very quick, the mechanic shop called and I didn't have to do anything.

Good auto insurance for repair and best shops and professional

I’m a retired military veteran who has Served 22 years in the Air Force. And this extended warranty is by far the best decision I’ve ever made! My next vehicle, I will continue with the extended warranty when I purchased my Corvette you guys are more than phenomenal. You’re awesome.!!

Had an issue with my car, took it to the repair shop, made a claim, approved!!! What more can you ask for?

Toma mucho tiempo pero vale la Pena la espera espero que todo saldrá bien 👏 👌 👍 😄 😀 😉

very responsive and helpful. I wish the coverage was for the entire charges I received.

Alpha always come through in the clutch!!!

Best warranty company to get repairs done and covered no hassle! Great customer service skills.

At first we were disappointed with the speed of our claim,then our claim was approved and things progressed quickly and we were able to get our vehicle fixed

when warranty purchased - I was provided 'toll-free ph# 24/7' - on initial need to use, I called & it stated for roadside, I would use another toll-free ph#, stated it once, then hung up. I had to call twice because I had no paper/pen, nor expecting to have to jot another number down. When I did reach - I was on phone w. service person 10 min - verifying whom I was & that I had warranty - after 10-min, and he said it would take abit more computer time - I said goodbye and drove to dealership. I shared experience & they said this was common complaint & they would take care of it all... but I had to chance it, by driving 8 miles to dealer with 2 nails in front drive tire. Definitely not stellar process to get the service; long ago paid for in advance. I do appreciate that it was eventually approved and repaired after a 3-hr wait @ my local dealership.

It is very difficult to deal with this company. They offer a warranty and hardly ever want to maintain the vehicle and deny coverage on items that should be covered. The Warranty is under my wife. Lesley Garner, now Burks. It just seems so limited on what they would cover and now the Dealership does not sell that Warranty anymore, and I may now know why.