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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

My name is Jeremiah Jamison, and I purchased the premier warranty package that is supposed to cover everything on my vehicle. I have had this vehicle for 8 months and barely drive it. The front differ... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We had an issue with the coolant control valve on my wife's car. What sounded like an $800+ job is being covered by Alpha Warranty Services, and we're only paying our $100 deductible. Definitely worth... Toon meer

Beoordeeld met 4 van de 5 sterren

There was much deception in the sales pitch. I was supposed to have a 100.00 deductible and ended up paying 530.00 of a needed repair. The only reason I purchased this warranty is because I am on a fi... Toon meer

Beoordeeld met 5 van de 5 sterren

Honestly, at first I was worried about my claim being approved, but now that I know it has been approved for sure, I am so grateful to have sided with Alpha. Hopefully the shop does the same with thei... Toon meer

Bedrijfsgegevens

  1. Vereniging of organisatie

Geschreven door het bedrijf

Alpha Warranty Services provides a full line of unique and valuable vehicle service contract programs. Alpha was founded in 2002 with a value system centered on integrity, dependability and providing the best service. These principles have led to consistent growth and helped forge long-term partnerships with industry leaders across the country. Alpha has repeatedly received recognition as one of the top VSC providers in the industry.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

783 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 96% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

Alpha warranty is the best!!!

Alpha warranty is the best purchase I have made in a long time. I have had three nails in my tires in less than 2 years and they happily processed three approvals for full tire replacements. I would absolutely purchase another warranty and I would HIGHLY recommend Alpha to my friends and family. The real deal!

13 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We've had warranties before

We've had warranties before, and they've always been good to us. We were a little skeptical with this one. You did this a solid. We are very happy with our
Purchase and the quality of work

12 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This company did a great job if I can…

This company did a great job if I can tell anything don’t just trust it dealers contact this company directly an make sure that what the dealer is telling you is true cus there liars an this company is not trustworthy not the dealer
good job

28 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy and efficient

Dealership took care of contacting alpha and they got the warranty repairs approved and quickly and got me back on the road.

29 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy Alpha Claims Approval

This is exactly why I purchased a warranty through Alpha Warranty. Easy claims process so I can get back on the road👍🏼 Thank You!

3 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank You!

My claims experience was excellent, even though it was extensive and a lot of back and forth as far as getting failures/ evidence in and having to be patient with the process under my frustrations this has been a learning experience for me and I have learned a lot during this process. The Alpha team as well as the repair facility has been very helpful and provided on time assistance to me. Thank you and may God Bless!

31 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I have always been hesitate to buy…

I have always been hesitate to buy these extended warranties, but took a chance when purchasing vehicle 3 months ago. Asked Dealership what was "NOT" covered as is usually the case. Answer... all leaks and etc which is notorious for BMWs. So 3K$ later and 3 months took car to BMW dealer for coolant leak. ....Oh, thats not covered because it is a metal hose, not a rubber hose for the coolant is cracked and leaking. Passenger Restraint Malfunction is not cover either. I knew i shouldn't have spent the money on this policy.. Beside the dealership that i bought vehicle from, their service department had only success with a few claims from this company. Service Dept recommend other companies.

18 juli 2024
Review zonder uitnodiging
Logo Alpha Warranty Services

Antwoord van Alpha Warranty Services

Dear Ozell, Thank you for taking the time to share your experience with us. We genuinely regret to hear about your dissatisfaction and understand your frustration regarding the coverage of your recent claim.

Regarding your claim (#CL10443412), we would like to clarify the situation:

Non-Covered Components: Your claim was denied because the components in question were not covered under your Vehicle Service Contract (VSC). Specifically, under line #1 in the "What is Not Covered" section, it states: “Any part not listed in the PLAN COVERAGE YOU selected.” Your contract is designed as a powertrain contract, which primarily covers internally lubricated components such as the engine, transmission, and differentials.

Coolant Leak and Passenger Restraint Malfunction: We understand your concern about the coolant leak and the passenger restraint malfunction. Unfortunately, as these parts are not listed under the covered components in your selected plan, they fall outside the scope of your warranty.

Dealership Communication: We apologize if there was any misunderstanding or miscommunication at the dealership regarding what is covered under your plan. We strive to ensure that all our dealer partners are fully informed about the details and limitations of the Alpha Warranty Services vehicle service contracts they present to their customers.

We regret that your experience did not meet your expectations. Your feedback is invaluable to us, and we will use it to improve our dealership training. If you have any further questions or need additional assistance, please feel free to reach out to our customer service team at 800-662-5519.

Beoordeeld met 5 van de 5 sterren

Alpha Warranty Services was very…

Alpha Warranty Services was very helpful when I called to check if my vehicle issue would be covered. They clearly explained the information needed for repair approval. I contacted my mechanic, who then coordinated with Alpha, and my vehicle issue is now covered. Alpha provided payment to the mechanic, and the repairs are underway. Thanks to Alpha, I'll be back on the road soon.

15 juli 2024
Review zonder uitnodiging

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