Altra Running Reviews 

Wow, what a super sucker this company is. I'm running on Altra for several years now. But always bought them in a local shop. Last november i bought 2 pair of the same shoes in the European Altra webshop. They were too narrow for me (yes i have really wide feet). I returned both pair. Altra Running received them and confirmed this on 16th December 2023. I am still waiting for my money. I tried to contact them by phone. Terrible English. Lines disconnected ect. Once a employee of Altra Told me yes the money is returned. I asked which bank account? Because it wasn't on mine. She assured me that i will get my money. But still not. I have send them several emails. Send DM on Instagram to Altra European HQ. The told me they contacted Italy. But still no Money. So my advice. Stay away from buying stuff in Altra European website. It's a terrible company.

The shoes are amazing, when they fit properly. And the customer service is horrendous. Ordered a pair of shoes a year ago which were delightful to wear. After everyday use, the sole is starting to tear, so I ordered a new pair. The order was the same size as the previous, and they did not fit. I tried to return these for an exchange and the instructions were difficult to find on the website. I emailed them with help and after speaking to a generated response for 5 months, I eventually got instructions on how to return them and I got charged £16 to return the shoes. Altra are refusing to refund this £16.
I will not recommend Altra to anyone anymore. This is a shame because the shoes can be great.

After reading reviews it seems as though people are having the same issues as me.

I have returned some shoes and have been trying to contact Altra since 10th January, no response to emails, they do not answer calls - all I want is my refund.

Do not purchase from this company - I would find a supplier that stocks these trainers if you want this brand.

Har returneret er par sko i august og inden for den angivne returneringsperiode. Modtagelsen er anerkendt, men efterfølgende januar er pengene ikke kommet retur på trods af adskillige henvendelser.

Unfortunately the Altras that I bought didn't fit me.
Before buying I looked at Altra's return policy which states that you can arrange to return through Altra, and you will be sent a UPS returns label and charged £13.
I arranged a return, which Altra authorised, but they didn't send me a UPS label and aren't replying to my emails asking for help.
To return the shoes through a UK courier will cost me £18, + £30 import duty.
Returned goods don't actually attract duty, but the only way to avoid paying it is if the original seller, I.E. Altra, arrange the return.
So I'm either stuck with shoes that don't fit me, or forced to pay £48 to get them back to Altra who, according to MANY other reviews on Trustpilot, have a VERY high chance of not actually processing my refund.

They're good quality shoes, but their customer service is absolutely atrocious - buy them through a local reseller, DO NOT BUY THROUGH THE ALTRA WEBSITE.

So even though they did huge mistake and lost my package, they just claimed that they didn’t receive it and stopped answering my calls my mails , no contact way at all ,even though I provided proofs thats they still have the package they stopped answering and refused to send me money back and obviously the shoes , do not trust these people they are thieves with a license i also read the same stories all over the internet, its their thing guys , its a 100% scam , DO NOT USE THEIR ITALIAN SITE THEY ARE SCAMMERS

I am surprised at the appallingly poor client service (email communication is useless) and return handling. The return has not been paid for over a month already. This leaves impression that the company is going bust. It is a shame since the shoes themselves are very nice and I am happy with the purchas. If buying from this company again at all then only from their distributors not directly.

Sulla scarpa niente da dire ma il negozio in line ha un’assistenza inesistente. Attendo una risposta da giorni senza considerare che al numero di assistenza mi dirottano sulla e mail. Mi hanno inviato una scarpa usata!!!! All’interno della scatola l’indirizzo della precedente acquirente! Se questo è controllo qualità e tutela della privacy dei clienti direi che Altra è in altissimo mare!!!!!!!! Esperienza estremamente negativa! Comprate un negozio fisico!vediamo se mi rispondono….

Altra Escalante shoes or their zero drop shoes, absolutely wasting money.
Rubbish, Rubbish and Rubbish.

Sent my trainers back for full refund over a month ago which cost me a staggering £14 at the post office. Still haven't received my refund. No correspondence to even say they had received them. £140 I am owed!!

Awful. Ordered shoes Black Friday weekend. Took over 2 weeks to arrive. As they arrived too late for birthday gift I am trying to return the shoes but getting no response. Awful awful awful!

am 22.11.23 Schuhe bestellt, die einen defekt durch Lagerung aufweisen. Sofort am nächsten Tag bei Altra gemeldet mit Bilder hinschicken. Bis jetzt keine Reaktion, obwohl Paypal eingeschaltet wurde. Bestellt bitte nicht direkt beim Hersteller. Einfach eine Riesen Sauerei

I ordered 2pair of shoes. I got an email of UPS that they should be delivered. Impossible, because nobody was at home. I complained by UPS and I contacted Altra.
Now, more than 1 mont later,I still didn’t receive an answer of Altra. I phone them, they just ask me to wait. That’s all they can do...
It wasa bit cheaper instead og going to a shop, but now I lost €253 and didn’t receive anything.

I don't have that much money. I decided to splash out on a pair of Altra running shoes online. Over a month ago, I purchased my pair and promptly requested an exchange online (size too big) which was granted. Since then, the exchange process has been held up. I've been calling Customer Services and sending emails a couple of times a week to understand what is holding things up. My emails are outright ignored. My conversations are nonsensical.

Turns out, Altra thought they had informed customers where to ship the shoes back, but they hadn't. The shipping information was nowhere to be found.

Anyway, I've got hold of the shipping address today. It took 5 calls and one email to get them to give me the address. But now I don't trust their process. I'm dreading they will lose track of the shoes and I'll get stiffed. Or spend hours explaining, proving, pleading.
Not looking forward to the next leg of the journey.

Dobrý deň .
Neobjednávať na altraruningslovensko.com - podvod .
Do not order - Fraud.

Die Größentabellen stimmen nicht. Die Schuhe fallen viel zu klein aus 1-1,5 Größen. Für den Rückversand werden dann knackige 10€ verlangt. Ob das rechtlich sauber ist bleibt zu bezweifeln, wenn die Ware nicht der Beschreibung (Der eigenen Größentabelle) entspricht.

Purchased Altra Olympus 5.0 Hike Mid GTX Mens Shoes for the Overland Track, did 4 hr hike and 12 x 7ks wearing in on suburban path. The sole has 8 soft treads of which the 2 at the heel of the shoe is already worn with the worn area extending to between both treads. I contacted Wildfire for warranty and they declined claim. I then went direct to Altra and had to follow up twice before response. They claim 'does not affect the performance of the shoe nor does it affect the longevity'. It was too much a risk to do the multi day hike with inferior soles. so I bought Merrill MOAB and their soles showed no wear and tear. Waste of $379, very disappointed in the quality of the shoe and getting a response from Altra. Save your money and buy another brand.

I ordered from the company in July, but unfortunately the shoes were slightly too small so I wanted to return and get another size. I sent the return back, and initially was told they couldn’t find the return. I had to do an investigation with Royal Mail as Altra kept insisting the return hadn’t been received.

After sending further proof I got from Royal Mail (I had already sent proof of postage), they miraculously found the package and said they would refund me. Since then, there have probably been 80 emails back and forth of me asking where my refund is, either to be told it is still processing or to be completely ignored.

I will never ever order from this website again, and wouldn’t recommend anyone to do so. I specifically spoke with Margherita and Beatrice at their customer service, both of whom have not helped me with this issue at all.

Please don’t order from here, it feels like it is borderline a scam.

I placed an order on the 30/10/23, UPS had the wrong address (not sure how) so now I’ve been waiting for them to reschedule for the last 7 days. The customer support is seriously shocking, I wish I had read the reviews first. I was really excited about trying the brand for the first time , making a switch from Nike. But so far the service has been awful and I’m still not sure when i will receive the shoes. And they can’t issue a refund until the shoes are back with ALTRA, so im stuck.

Kann mich den Erfahrungen leider nur anschließen. Finde das Sohlenkonzept gut, den Aufbau so lala. Aber bestellt auf gar keinen Fall direkt bei Altra. Hab das erste Paar weil’s nicht passte zurückgeschickt und warte seit zwei Monaten auf meine Rückerstattung. Unter der Nummer niemand zu erreichen, keine Antwort auf Mails. Dahinter steckt entweder schieres Versagen oder ein mutmaßliches System. Jetzt Anwalt. FINGER WEG.