Extremely happy with the bar stools I purchased. Good quality. Spoke to Aluxo and they were really helpful in providing an answer to my delivery questions as I didn’t want the items delivered wh... Toon meer
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Lees wat reviewers zeggen
Kirk in Sales was brilliant. Delivery could have been quicker and In Post is not a good delivery service. Quality of goods excellent
Bedrijf heeft geantwoord
I ordered the product on the 25th of July and had ir delivered on the 5th of August. The outer box was heavily scored and when opening it had created a hole through the product which hopefully I... Toon meer
Bedrijf heeft geantwoord
Having recently been scammed by a Company I was concerned about placing an order on-line for a cantilever umbrella. Aluxo has a functioning telephone line with a very helpful person on the end of the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Aluxo brings together trend-led design, premium quality furnishings, and high-level customer service to deliver statement furniture and investment pieces that will last.
Contactgegevens
32 Albury Drive, OL12 7SX, Rochdale, Verenigd Koninkrijk
- hello@aluxo.co.uk
- aluxo.co.uk
4,7
Uitstekend
225 reviews
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Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Wrong sample twice but the Customer service is responsive.
It is unbelievable that Aluxo sent wrong sample twice. I asked for a Panelux™ Pro Wide 40mm Slat 3-Sided Acoustic Wall Panel in 2 different colour. The first time they sent the one for exterior, I contacted them once email saying this is not what I ordered. Then they replied and apologise for the matter. I then received another sample today which they sent some random fabric to me.
Order ID: A7159
Update 27th July.
They reached out to me on Monday morning to explain there was a booking system bug and they manually shipped the order to me. I can tell they are sincerely apologising to me.
I’m happy with their explanation. Thanks Kevin Lau.
They made mistakes but they really tried their best to fix the issues. This shows how they care about their business.
25 juli 2026
Review zonder uitnodiging
Antwoord van Aluxo
Thank you so much for updating your review, Boris, and for giving us the opportunity to put things right.
We're sincerely sorry again for the mix-up with your samples. As explained, we unfortunately experienced a temporary system issue which resulted in the wrong items being dispatched. We're delighted that the replacement samples arrived safely and that our team was able to resolve everything for you.
Thank you for recognising our efforts and for your patience throughout the process. Feedback like yours means a great deal to us, and we'll continue working hard to ensure every customer receives the service they deserve.
Antwoord van Aluxo
Thank you so much for your lovely feedback, Catherine! We’re delighted to hear that your wall panels were delivered quickly and that you’re pleased with the quality of the products. We really appreciate your support!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Clear & informative on line order form…
Clear & informative on line order form Delivery was actually a day early which was good and instructions to secure to the wall where precious I'm very happy with the quality of the panels
29 juni 2026
Antwoord van Aluxo
Thank you so much for your lovely feedback, Annette! We’re delighted to hear that you found the ordering process clear and informative, and that your wall panels arrived even earlier than expected. It's also great to know the installation guidance was helpful and that you're so pleased with the quality.
We're especially happy that you started with our samples before choosing the full panels — it's a great way to find the perfect finish with confidence.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Samples
Just ordered a couple of samples, the order was very smooth and the samples arrived quickly and have been really helpful.
3 juli 2026
Antwoord van Aluxo
Thank you so much for your feedback, D Oakeshott! We’re delighted to hear that the ordering process was smooth and that your MCM Stone sample set arrived quickly.
Samples are a great way to compare colours in person, especially as colour tones can vary between monitors, phone screens, and different lighting conditions. We’re so pleased they helped you make a more confident decision.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Ordered wall panels that stated colour…
Ordered wall panels that stayed colour as off white. Whilst the delivery and ordering process was easy, unfortunately the description of the colour couldn’t be more wrong. The panels are so cream and had the description of said so then I would never have ordered them. Delivery was £29.99 and it’s flat £99.00 to send them back. Really disappointed in the product description
10 juli 2026
Review zonder uitnodiging
Antwoord van Aluxo
Thank you for your feedback, Julie. We're sorry to hear that the MCM Stone Off-White wasn't the colour you were expecting.
We completely understand how disappointing this must be, as colour perception can vary depending on lighting, screens, and surroundings. We certainly want to help find the best solution for you.
We've already passed your case to our dedicated customer service team, who will be in touch with you shortly to discuss the colour concern and see how we can resolve it. We always encourage customers to contact us first, as we're committed to finding a fair solution whenever an issue arises.
We appreciate you bringing this to our attention and hope we'll have the opportunity to turn your experience around.
Everything went right from the start…
Everything went right from the start good price, ease of ordering, good quality product and the delivery company were spot on kept us informed all the way and really nice guys could not have been any better 10/10 well done all round many thanks.
29 juni 2026
Antwoord van Aluxo
Thank you so much for your fantastic feedback, Kenny! We’re delighted to hear that everything went smoothly from start to finish — from the competitive price and easy ordering process to the quality of your wall panels.
It’s also wonderful to know our delivery partner kept you well informed throughout and that the team provided such a great service. Your 10/10 recommendation means a great deal to us. Thank you for choosing Aluxo!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Stunning furniture
Stunning furniture, great prompt and careful delivery. Fully informed every step of the way. We love it!
22 juni 2026
Antwoord van Aluxo
Thank you so much for your lovely feedback! We’re delighted to hear that you love your Sofia Lounge Set and that you were pleased with the prompt, careful delivery and regular updates throughout your order.
We hope you enjoy many relaxing moments outdoors with your new furniture. Thank you again for choosing Aluxo!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your garden :)
A quailty service and quality product
Ordering on line was so straight forward and i was kept informed very step of the way. The delivery arrived at 6.30am when expected and they totally went above and beyond when I had to change delivery dates. The sofa was built in 10 minutes and packaging taken away . The delivery men were very polite and helpful . The sofa is fantastic.
Overall this was a painless purchase and I am so thrilled as it couldn't have been any better.
Im so glad I chose Aluxo and wouldn't hesitate to purchase again and I really recommend them .
22 juni 2026
Antwoord van Aluxo
Thank you so much for your amazing feedback, Lisa! We’re delighted to hear that your experience with us was seamless from start to finish. It’s wonderful to know that your Harlem Sofa Set arrived as expected, and that our delivery team were able to accommodate your change of delivery date, assemble everything quickly, and remove all the packaging for you.
We’re thrilled that you’re so pleased with your new sofa and that the whole experience exceeded your expectations. Thank you for choosing Aluxo and for your recommendation—it truly means a lot to us. We hope you enjoy your new furniture for many years to come!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Exceptional Customer Service
First time using this company and thier customer service is exceptional!! Had an issue with the courier company they used (DX Delivery) damaging my panels not only once but twice and without hesitation they replaced them and also used a different courier to have it replaced. Would highly recommend.
23 juni 2026
Antwoord van Aluxo
Thank you so much for your wonderful feedback, Suzanne! We’re delighted to hear that you were happy with our customer service and that we were able to get everything resolved for you.
We’re very sorry again for the damage caused during transit. There were unfortunately some handling issues at the courier's Scotland depot, but we really appreciate your patience and understanding while we arranged the replacements and switched to an alternative courier to ensure your panels arrived safely.
Thank you again for your recommendation — it means a great deal to our team.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Antwoord van Aluxo
Thank you so much for your lovely feedback, Lorraine! We’re absolutely delighted to hear that you love your new Tribeca Corner Sofa! It’s also wonderful to know you had a great experience with our service. We hope you enjoy your new sofa for many years to come.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Quick delivery and good communication
Quick delivery and good communication. The furniture I ordered is perfect. What more could you ask for?
22 juni 2026
Antwoord van Aluxo
Thank you so much for your wonderful feedback, Mrs K! We’re delighted to hear that your outdoor furniture set arrived quickly, that you were kept well informed throughout, and that it’s exactly what you were hoping for. We hope you enjoy it for many seasons to come!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
My dining table came in 2 days
My dining table came in 2 days. The service was fast efficient and the two guys were professional and polite. They got the table unwrapped and set up in no time it looks amazing.
3 juni 2026
Antwoord van Aluxo
Thank you so much for your lovely feedback, Simone! We’re delighted to hear that your Marble Dining Table arrived so quickly and that our team provided a smooth and professional assembly service for you.
It’s wonderful to know everything was set up efficiently and that you’re happy with how amazing it looks in your home.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Amazing service
Amazing service. Answered a question I had immediately. Would definitely recommend as the product is top quality.
26 mei 2026
Antwoord van Aluxo
Thank you so much for your wonderful feedback, Sue! We’re delighted to hear that our team could assist you quickly and that you’re happy with the quality of your Panelux™ Pro Wall Panels. We truly appreciate your recommendation and support.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Antwoord van Aluxo
Thank you for your kind feedback, Peter! We’re delighted to hear that you were happy with both the delivery and our customer service.
We really appreciate your patience while we worked through the issues to make sure everything was right for you in the end.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Antwoord van Aluxo
Thank you for your feedback! We’re delighted to hear that your Dining Chair was handled with care during delivery and arrived safely. We hope you’re enjoying your new chair and its stylish addition to your home.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Excellent customer service
Very pleased with my garden furniture. Arrived quickly and efficiently thank you
26 mei 2026
Antwoord van Aluxo
Thank you so much for your lovely feedback, Adele! We’re delighted to hear that you’re pleased with your garden lounge set and that it arrived quickly and efficiently. It’s also wonderful to know that our customer service team helped make your experience a positive one.
We hope you enjoy your new outdoor furniture for many seasons to come!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Products are even nicer in real life
Products are even nicer in real life, delivery and customer service was excellent and they arrived promptly.
11 mei 2026
Antwoord van Aluxo
Thank you so much for your lovely feedback, Lucy! We’re delighted to hear that your Garden Lounge Set looks even better in real life and that you were happy with both the delivery and customer service experience.
We hope you enjoy relaxing outdoors with your new set for many seasons to come 😊
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Acoustic panels from Aluxo…
Ordered some acoustic panels from Aluxo after comparing a few different sites, and I thought both the look and price were really competitive. I ordered almost exactly what I needed but was a little concerned about potential damage during delivery.
I sent an email beforehand and Kirk responded quickly, reassuring me that extra care would be taken with the packaging. The panels actually arrived sooner than expected, in perfect condition, and the quality exceeded expectations.
Really pleased with both the product and the customer service — I would definitely shop there again. Thank you!
20 mei 2026
Review zonder uitnodiging
Antwoord van Aluxo
Thank you so much for your thoughtful feedback, Hrushi! We’re delighted to hear that your Acoustic Wall Panels exceeded expectations and arrived safely and sooner than expected.
We completely understand your concerns regarding delivery, so we’re really pleased that our team was able to reassure you and ensure extra care was taken with the packaging. It’s fantastic to know both the product quality and CS left such a positive impression.
We truly appreciate your support and look forward to welcoming you back again in the future!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Great table and chairs we love them
Great table and chairs we love them. Customer service was great too when we needed them. Very quick and efficient! Thank you.
27 april 2026
Antwoord van Aluxo
Thank you so much for your lovely feedback, Katie! We’re delighted to hear that you love your Marble Dining Set and that our customer service team was able to help quickly and efficiently when needed.
We’re sorry again for the mix-up with one set of the chair legs, but we’re pleased everything was resolved smoothly for you in the end.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Just ordered a sample which I loved
Just ordered a sample which I loved. Now would like to see sofa before ordering
10 april 2026
Antwoord van Aluxo
Thank you for your lovely feedback, Christine! We’re so pleased to hear that you loved the sample, and we completely understand wanting to see the Tribeca sofa in person before making your final decision.
The Tribeca family is ready and waiting to welcome you 😊 If you have any questions in the meantime, our team will always be happy to help.
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