Always Prompt Services Reviews 

Ben was so professional and nice. He gave me great tips on how to keep a healthy dishwasher and was very prompt and thorough in his work. Thanks Ben!

Ben arrived and had the oven fixed within 20 minutes. Very happy with the service and will definitely get them back in if I run into any more issues.

Arrived on time and have good honest advice

Fast service honest repairs.
Thanks shanon

Sam was knowledgeable, efficient, friendly and on time. I would highly recommend Sam and would use Always Prompt Services again!

Fantastic service. Thank you Shanan.

Ben is great

Called to book a service on Friday and my dishwasher is now fixed and it is only Tuesday!
The communication and booking process were super easy and clear.
&
Ben was amazing! He was on time + fixed our issue in no time. Thank you!

Thanks Shanan for your prompt service in fixing a blockage issue in our dishwasher. You diagnosed the problem within a couple of minutes of your arrival and the issue was all resolved within 15 minutes.
I highly recommend Shanan and Always Prompt Services.

I had an issue with my fridge the freezer was working but the fridge was not really keeping it's temp, it was getting some cold but some parts were getting too hot and spoiling food.

I called always prompt repairs and they came out to check the fridge on a Friday, after investigating I was told it's the door flap that allows cold air from the freezer into the fridge. After agreeing I was told I would receive a quote. Later that night I noticed the fridge was completly broken now the top had zero cold and I had to throw out everything in the fridge.

This call out was on a Friday, I had not received the quote by the following Monday so I called them, and was informed it was not possible to give me a quote for some reason they had to wait 48 business hours before I could be sent a quote.

I finally received the quote on the Wednesday after making multiple calls, I made the deposit payment promptly hoping to get my fridge fixed asap. They decided to wait until the following day to place the order for the part. It was like it was no big deal I had no fridge for over a week at this stage, they dragged their feet at every step not really living up to the name. It took 5 business days before the part finally arrived.

I got a call on the Thursday this is the following week, I was told I could have a technician at my house in 30mins otherwise it would not be be possible until the following Tuesday. I was at work and would have prefered to be there in person to make sure it was fixed but was also keen to have a working fridge before the weekend, at this stage I had no fridge for 2 weeks.

After agreeing the technician turned up and my wife let him in, he spent 30mins mostly looking at his phone installed the part said it was tested and working. He told my wife to wait 2 weeks and let him know how it's going. (sure we can just have no fridge for a month it's no big deal with a pregnant wife and kid in the house)

When I got home I checked the temp on the front display and it had not reduced it was 25, I checked again before sleep and first thing the next day and there was zero change in temp. I took the shelf out of fridge to put my hand over where the cold air should be coming from and there was zero air.

I don't get how you can test it yet there is zero cold coming in, spending 30mins mostly on your phone to claim the full call out fee yet you can't put your hand over the cold area to check for cold air.

I called always prompt repair to explain that the fridge was completly broken now after their technicians had been out. I was told the only option was for me to pay another call out fee, so they can slowly give a quote and order another part, then pay an additional call out fee to see if that might fix the issue. And by then it still might not work, I don't understand how you cannot test the fridge to find the fault. What is with replacing random parts to see if it might fix it or not.

The fridge was semi working before the first technician came out after he left it was completly broken.

I'm $450 out of pocket now with a completly broken fridge, I've ended buying a new fridge. The main mistake I made was calling always prompt repairs in the first place.

Had Craig come around to fix the washing machine...he was on time and very professional...had the washing machine going in no time..
Great job and would recommend him to anyone 👍 👏

Sam was fantastic and did a great job fixing our microwave/oven. He is super knowledgeable and friendly and I can’t recommend him highly enough. Thanks Sam.

Called always prompt for help with a dishwasher that wouldn't close fully.

The technician Ben was very punctual and professional when he arrived. He was very transparent and honest about the quote and gave us very clear options to take.

I am very glad we went with this service, and I would 100% recommend them to anyone looking for honest, helpful, and a reliable service.

Ben advised by phone he could be 30mins early and he was. Explained issues and proposed solutions which worked. Polite and tidy. Highly recommend.

Had my dishwasher concern fixed by Ben today. He arrived on time after ringing me to advise of his arrival. Explained the issue clearly and courteously. And the price was appropriate. Would recommend.

The repairs done by Ben yesterday was done on a timely and courteous manner. Was able to easily explain what was needed. Would recommend them for similar repairs.

Ben was easily able to diagnose issue with our dishwasher and rectify it.

Ben was understanding of our concerns and gave us the opportunity to ask questions. Thank you so much Ben for your time, efficiency and effectiveness. Much appreciated. James & Alexandra

3 tasks completed: replace existing ceiling fan (supplied by owner) and test; replace failed light sensor (supplied by owner) and test; install safety switch to light circuit. Ben (the tradesman) gave notification of arrival time and arrived as stated. During his attendance, Ben was professional and informative about any requirements to acquit the tasks. What was appreciated was his courteous manner to both myself and my wife as he completed his responsibilities. We found him to be approachable about any questions or explanations for what needed to be done.

Thanks to Ben, for great service, and advice. He phoned before arrival, was on time, extremely polite and friendly. And fixed the dishwasher very quickly and explained what had happened to it. And double checked that it was working correctly. I am very grateful.