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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I ordered dessert stands several months ago and still have not received my shipment. I have tried calling customer support over 20 times and emailed various times as well with absolutely no answer or... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered some gold cupcake and cake stands. The products arrived packaged very well. I did experience some problems with FedEX delivery and I contacted Amalfi Decor support. This company was really... Toon meer

Beoordeeld met 5 van de 5 sterren

The chandelier received is of excellent quality!! Shipping was fast, product better than expected, and truly the pictures don’t give the true essence of its beauty! I had to contact customer service b... Toon meer

Beoordeeld met 5 van de 5 sterren

Beautiful! Exactly as the pictures. I did learn (by confused experience) that "gold" (in general .... everywhere, every company) is more like the Crayola crayon gold ... kind of what I would descr... Toon meer

Bedrijfsgegevens

  1. Binnenhuisarchitect
  2. Meubelwinkel
  3. Kookwinkel
  4. Lampenwinkel

Informatie afkomstig van verschillende externe bronnen

Amalfi Decor offers elegant and affordable crystal chandeliers, cake stands, and candle holders. Free Shipping on All Orders!


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Zo gebruikt dit bedrijf Trustpilot

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Beoordeeld met 1 van de 5 sterren

I have not received a thing

I have not received a thing! How can I rate something that’s not here!

16 december 2020
Logo Amalfi Decor

Antwoord van Amalfi Decor

Hi Donna,

Thank you for taking the time to leave a review for your order. We sincerely apologize that your order has not yet arrived yet and any inconveniences this may have caused. Your order was placed on 12/07/2020 at 8:52 PM, and was shipped out the following day 12/08/2020. Upon checking the tracking, your order is still in transit, but was is running late due to a delay by FedEx. Shipping carriers are experiencing high shipping volumes this month, which is likely the reason for your delay in transit. In the email, we have offered to ship you a replacement with expedited shipping. Please respond back to us if you would like a replacement shipped. Once again, we apologize for any inconvenience.

Thank you and have a nice evening!
Maria
Amalfi Decor
support@amalfidecor.com
213-458-7740

Beoordeeld met 5 van de 5 sterren

Beautiful!

The modern cake stands are beautifully simple and lovely. I purchased both 8" and 12". The packing was amazing and they arrived quickly! Love them!!

4 december 2020
Beoordeeld met 1 van de 5 sterren

POOR customer service!!!!

POOR customer service!!!!
The packaging is horrendous.. uses styrofoam which breaks easily and makes a huge mess PLUS its horrible for the environment. for the prices you pay for items you'd think they would package in better packaging that doesn't make a huge mess. expect to vacuum when unpacking this. It's hard to restore items in original packaging because of that awful styrofoam. customer service is horrible. returns are not free and expect to pay upwards of 40$ to return 3 items. if you opened the plastic they consider the item used and will refuse your return so if you are unsure about an item don't open the plastic to inspect your item or else they won't accept the return. items are made in CHINA not worth the full prices on their website. if you want something wait for their sale don't buy it full price, there's no price adjustments if you miss the sale. they are missing the key aspect of customer service and don't honor anything favorable to the customer. be 100% sure you want to keep the item before buying or lose $$ paying for your returns.

Response: I specifically told you I'll never be buying from you again, wherein that statement do you see I was satisfied.

30 november 2020
Logo Amalfi Decor

Antwoord van Amalfi Decor

Dear Samira,

Thank you for taking the time out of the day to leave a review about your order.

You called our customer service today on Cyber Monday, asking that we apply the Cyber Monday discount to your order placed in early November. You stated that you were happy with the items, and wanted to keep them, but wanted us to apply the 25% off discount.

Our sales are only valid during the given sale period. We cannot apply a discount to an order placed outside of the sales period.

We offered that you can return your items for a refund, then reorder today to receive the discount.

We are sorry we were unable to apply the discount to your order place outside of the sale dates.

Happy Holidays and we hope you enjoy your cake stands!
Maria
Amalfi Decor

Beoordeeld met 5 van de 5 sterren

New Customer

Very satisfied with the product that I received. Hope it will last long. Will surely purchase again in the future.

30 november 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Great service. Ordered online and had the chandelier within days. There was some confusion as to when it would arrive as the date to receive at my home kept moving but in the end, it came in within a day of the original date.

24 november 2020

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