Amarae Reviews 

Ordered Men's Teddy Fur Carpet Coat from Amarae. Had to wait nearly 2 weeks for it to arrive. Expected it within 5 days because it was coming from a UK company. When it arrived the item looked nothing like the photo of the coat I had actually ordered. Reading the other reviews, it looks like I have lost the £129.99 I paid for the coat. Will probably have to contact the bank and ask them to recover the money on my behalf.

I appreciated the efficiency and regular updates of my order and shipping. In addition the quality of the products are excellent on my previous order and prompted this new purchase.

I haven’t received it yet but I’m looking forward to seeing it.

Easy to do although did get charged £10 more for shoes than I expected invoice said £45 but £55 taken from account

Delivery hasn’t been delivered yet but so far everything has been good

Customer friendly website, easy to place an order

Absolutely fantastic response time from customer services when I had a small issue about payment taken. The matter was sorted out within about 10 minutes! I would definitely recommend this company.

A really great experience with Amarae. They have an excellent range of options, and the whole purchasing process was simple, straightforward and easy to navigate.

Communication was clear throughout, so I always knew what was happening with my order. Everything felt smooth from start to finish.

Very happy with the service and would definitely recommend Amarae to others.

Amazing communication with the product as described and a perfect fit.
Can’t wait for my holiday.

Really happy with my order! The whole ordering process was very smooth and professional, and everything was easy from start to finish. Great prices for such lovely quality products. Very pleased with my purchase and would definitely recommend Amarae! ⭐⭐⭐⭐⭐

I ordered a pair of cowboy boots, they were half price at £84. When I recieved them, they came in a plastic bag and stank of cheap plastic and glue, definitely not leather as stated on their web site.
The quality was horrendous. I immediately went to my emails to ask for their return details, I tried replying to the ordiginal email when I ordered the boots, but this just came back to me, so I tried info@lune-london, support@ lunelondon, contact@lunelondon, by luck, I saw the name Amarae on Google and realised it was the same company, so I emailed them, explaining the problems I'd be having, only to be advised that as it was past their 14 days return policy, I wouldn't be able to get my money back!
I just wanted to warn people not to bother with this company, they sell tat and expensive tat at that.

Quick checkout, 50% off and the quality looks great.

WORST COMPANY EVER!!
They will rob you for your money guaranteed
They do not do returns
All items are fake or second hand
I believe the people who have given them good reviews are all fake!!
It's most likely friends or people that work in this company.
I got my bank on the case I'm now getting a refund. It's the only way to get your money back from these scammers.

Pretty much same as everyone else. Checked ‘LuneLondon’ had ok Tristpilot views, ordered 2 pairs of shoes, expensive too so wasn’t suspicious about cheap dodgy items. Arrived too small & cannot contact to return

I cancelled within 3 min of ordering- no acknowledgment or refund. This site is bogus and the cancellation policy is a 5 min window!

Terrible. No communication and no replies to questions and the moment I filed a complaint through PayPal the shoes were delivered 2 days later. Shoes size one size too small, too short the shoes quality very poor, smell like a dead animal. They refused to provide return details as shoes too small and of very poor quality.

So many reviews with the same experience. Ordered a hat from Lune London, fully thinking it was a UK based company. My order dispatched and I could see it was being sent from China. After 2 weeks and the event I ordered it for passing, the hat arrived. It had been completed squashed and was so badly misshaped, that it was unwearable and therefore faulty, mainly because they put it in a bag not a box to send it. After some lengthy research, I discovered Lune London had shut down and it was now Amarae - how suspicious! I contacted Amarae the day after receiving the item and have fought back and forth with them for 2 weeks with them offering partial refunds or 100% credit notes to buy something else (I will never shop here again). After advising them several times that their refund policy is illegal in the UK and contacting my credit card company, I have finally received a full (minus postage) refund. Do not order from this company under any circumstance!!

SCAMMERS THAT SHOULD ROT IN THE DEPTHS OF HELL!!!!

Ordered a floral denim jacket from Lune London (now scammer AMARAE) on 23 July, paid £62.95. When it arrived, the quality was nowhere near what was shown in the listing, cheap material that felt like it would fall apart quickly.

I tried to return it and found lunelondon.co.uk completely down. I emailed the support address on my original order confirmation, supportlunelondon.co.uk, and it bounced back with a domain not found error.

As soon as I requested a chargeback, I got a fraudulent looking email asking about the problem with my order. When I replied, that also bounced back.

Later that same afternoon I discovered they’d already relaunched under a new name, Amarae, at amarae.uk, selling the exact same stock. My husband pointed out this looks like a rug pull, where the business disappears the moment there’s a wave of chargebacks, then resurfaces under a different name to keep going.

Neither lunelondon.co.uk nor its support email work, and it seems very likely this will happen again under yet another name. I haven’t been caught out by something like this in a long time and feel pretty stupid for not checking reviews first.

You are THIEVES AND I WISH NOTHING BUT HELL ON EARTH FOR YOU!!!

I received a bikini that wasn’t stitched round the edges so the lining was out and on show. I didn’t realise this was a Chinese import otherwise I would not have purchased. Expensive cheap copy. They do not want to refund even though the item is defective and unwearable. They are unwilling to accept a return. Beware do not buy from this site!!