Amazon Uk Reviews 440

Too expensive, too unreliable, too many complicated choices on a single page, too many useless recommendations.

Copy of your request to Amazon Digital UK Limited
Dear Mr ,

Thank you for using the ICO's subject access request service.

Your request has been sent to Amazon Digital UK Limited and is copied below.
Name of organisation
Amazon Digital UK Limited
Organisation email address
eu-privacyhatamazon.co.uk resolution-ukhatamazon.co.uk
Details of the personal information I want
All customer service chat communications email exchanged from customer service chat advisor Aashika to me known as AP via (email address) on my amazon uk account, which took place on Monday 25 August 2025. All email transactions confirming the refund was to be paid to my debit card within 7 business days from Monday 25 August 2025, for goods amazon restricted to return to any American UPS drop off locations. No refund as been forth coming.
Time period
25.08.2025 to 02.09.2025
Reason for requesting this information
Refund £ & £10.000 compensation with a public apology in all full page mainstream news paper for monetary theft, defrauding uk citizens using online credit-debit card scams by long distance purchased goods amazon restricted from returning not paid. Refund not paid.

Other details that will help the organisation find the information

Within 24 hours i require all information regarding the following case A Aashika has joined the chat A Hi Augustus, Aashika here, I am here to help you with the issue A Hello, there are no UPS drop off points for my return A I understand your concern A tell me where is the local ups drop off center close to my location. the UPS search does not have a website detailing all the locations buyers can return items Also, can you please write so full sentences you write are understandable A please issue my refund now as you have not issued the return location for my refund A Sure, I will help you with refund for the item A the item is not clear transparent A My sincere apologies for the inconvenience cause A Augustus, please don't worry You don't need to return the item. In this case I will help you with full refund A Where would you like to have your refund, A back on my debit card ALWAYS And remove my gift card from my account And use my REAL NAME
---- will be refunded to your Visa within 5 7 business days I have successfully issued the refund into your bank account and it will reflect into your bank account in 5 7 business days A USE MY REAL NAME SO LEGALLY I AM WHO USES THIS AMAZON ACCOUNT. Email this chat to me A To help you better I will send email confirmation for refund. Would that be helpful A Refunds are emailed to buyers by default This chat to be emailed to me A I have sent the email Could you please and confirm it Have you received the Email A MY RESPONSES ARE NOT IN THE CHAT YOU EMAILED TO ME A I'm sorry to say that we are unable to share the chat description due to the account security reason I promise you will receive the refund within 5 to 7 business days You don't need to return the item I will take full responsibility for your refund. Please trust me To help you better I will create follow up personally from my end Once you received refund I will update you in email. Shall I create personal follow up A YES

Attempted delivery at 10 25 pm to post office which shuts at 5.30 on 1st September said would try again today showing same tracking attempted delivery would try again today 2nd Sept but no show been on live chat umpteen times don't understand can't get through to talk to customer services no one interested or listening to me
The order number of the item is a ladies small purse order number 7039566
Tracking number is uk3226528042

I spent time searching internet to find if Amazon sell fakes it said they can only sell things that if not fake have the exact details of product which Amazon said when I bought when received they were Labubu by pop mart and the package was badly damaged and inside were 2 fake dolls now I have to send them back to the scammers that are selling these even though I paid Amazon I am furious don’t use Amazon they are complete liars and allow this crap to go on on there site they don’t deserve customers they need prosecuting because they are allowing people to be scammed on there site in the uk this is not acceptable they should refund me and tell me to bin the crap that I was sent hope and pray that Amazon have the guts to contact me and put things right but not holding my breath

I wrote a review on a damaged product and this is what Amazon did,

We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our guidelines

This is the 2nd time in a row where the delivery was just left on the doorstep. The door is right on the street and could be taken by anyone passing by. It’s really hard to contact Amazon and the first time I persevered and complained and they raised the issue and said it wouldn’t happen. The very next time it happened again. How hard is it to hand a package to the recipient? How hard is it to tell the courier todo their job properly. Not helped by the fact then when you order it says delivery on a specified date, and then it’s delivered on a different date. It’s not possible to reorganise plans to accommodate amazons delivery process that does not work

Company of Jokers. Driver was a no-show after staying in all day but executive office do not want to know and worst customer service experience. Account will be closed.

Firstly one star is far too generous

After numerous times of contacting customer services I’m still getting nowhere with them processing my refunds which I’m owed quite a bit on returns on low quality products I’ve ordered and had to send back…

All I get is the same old story of once we receive the item your refund will be processed….well royal mail confirmation emails prove all items have been sent back but Amazon status is showing nothing in my account….

Had amazon prime for years. I am done with amazon
bought dvd player from them well 2 actually one sold by them which finished off my tv. That went back The other Sony which turned out sent by amazon sold by a seller to be made for USA/Canada had a limited one year warranty that in fact would be worthless in the uk had a uk plug stuffed on it and that was it no power adapter so that wouldn't have last long. However it swallowed a new blu ray disc and refused after to start up after shutting off Luckily will get the money back for the dve players however I was promised credit for the dvd lost which was a week old and now of course they don't want to honor that seeing as I did not buy the disc from them as if they haven't had enough money off of me over the years especially of late. Considering writing to higher authority about this problem they should not be seeing items not compatible within the UK, but obviously are.

The fact that an international company, Amazon, has weak enforcement against delivery company, DPD, with which it has agreements, is far below buyers' expectations.
Institutionally, all they say is to apologize, but repeated apologies do not contribute to the solution.
In fact, the apologies of these companies not only reveal their incompetence but also show that they have made lying a habit.

I purchased an item which was never dispatched and not delivered on expected dates. Contacting amazon customer services I had to explain countless times my issue. They would inform me with scripts, and when I asked for a manager (via chat). They would leave the chat with the generic ( agent has technical issues). So passed on to someone else 3 times.. I got no where was told to send the seller a message and they would also and if I had not heard anything within 48 hrs contact them back.
Oh course nothing was messaged back to me so I contacted Amazon chat service again 48 hours after the fact. 2 other agents gave me the generic scripts again and told me to do exactly as I had been advised 48 hours previous and again to wait another 48 hours.
From order 7th Aug to 19th Aug I am still no further on.
In the meantime I had money taken from my credit card account from Amazon. It appears my card was used on an Amazon account not in my name. It was not authorised by me or my bank merchant, but Amazon would not disclose the deatails if the name on the fraudulent account or the item that was purchased. My bank sorted it out NOT AMAZON.. I was informed by amazon that fraudulent account was closed. 2 days later another payment was processed fraudulently on the fictitious account. Amazon was useless and did not resolve the issue. Protecting the identity of a fraud account and obviously they had not closed the fraudulent account as they promised. Again my bank is sorting it out. I have been messed about from Amazon who simply do not care for their customers, it’s all about making money. Once I do get my refund ( not confident) I will NEVER use this scam protected platform

Used to be reliable delivery
Now I’m considering stopping all buying involving packets being delivered
My specific delivery preferences aren’t adhered to, packets are left in communal and unsecured areas of the building
Mis delivered items
I get a good response when I complain but it hasn’t changed how appalling the deliveries are

This is the second time I write an review of Amazon uk because my old ones got taken down. The 1,6 star reivew was kinda scary when i odered but it arrived in 7 days. So from the uk to denmark is pretty good! No problems at all! Very good price. Honeslty why everyone shamming them?

I lost trust in making expensive purchases at Amazon. Many items that I ordered can be found on Temu at less than half price. Purchasing electrical items is out of the question as they will not honour 12 months basic warranty so once you have passed 30 days you are stuck with faulty item, empty promises from Amazon customer service and silence from the seller. Find reputable retailer for expensive purchases and use Amazon for basic cheap items or groceries.

My account was doubted on several occasions and my orders where cancelled more than once,I was a loyal customer who spent a lot on Amazon UK they have also suspended my account when I tried to set up a new one due to frustration,these people weally need to have a think on how bad this can affect other people,once they have made their money they don't care

I do not appear to be able to buy from amazon .Unless i except an amazon prime trial .So have been buying from other sources.If it continues with cancel my account of about 18 years . I do not want prime will pay postage .Make it possible or goodbye.

I’ve experienced repeated issues with Amazon UK and as a prime member for so many years, spending thousands per annum, my trust has eroded in the platform. Over the last couple of years I have noticed their deliveries almost never arrive on time, despite promised windows, often slipping by several hours or even days without explanation. This is not a one-off, it’s a persistent pattern and has got to the stage where I am currently looking at other platforms for my goods..
More concerning is the condition of items sold as new. On multiple occasions, products have arrived visibly shop-soiled, scuffed packaging, signs of prior handling, and in some cases, missing protective seals. If “new” is meant to imply untouched and pristine, then Amazon’s standards fall exceedingly short. This feels misleading and undermines confidence in their quality control.
Customer service is equally disappointing and responses are scripted, slow, and rarely offer meaningful resolution. Escalation is difficult, and accountability is virtually nonexistent.
For a company of Amazon’s scale, this level of service is unacceptable. I now have to approach every order with caution, and I would advise others to do the same, especially when product condition and delivery timing matter. They obviously don't care about losing customers who pay thousands into their system, shame, but time to move on.

After being a loyal customer and after spending a lot of money ordering from Amazon, my last two items were delivered , the driver took a photo just to find it that it was missing! It would took him half a minute to give me a phone call and let me know where he wants to leave my parcels, but he was lazy, so he took it to the back porch where is dirt, bin bags, rats, and a place for beggars of course it went missing! I had enough and will close my Amazon account as is not worth anymore ordering online! It won’t save your time , it will give you more headaches and you are forced to ask for refund!Am sorry, but this is one of the reason why Amazon will collapse, I would not trust anymore! Will go and buy from the shop even though I would need to pay more…. After this experience everyone can say whatever he / she wants…

Awful service - cancelled my Prime Subscription
Delivery never came during the time slot but later package dumped outside my house and then stolen before I got home
Reported it to Amazon and they couldn't care less
Won't be buying anything from Amazon ever again

Awaiting delivery of a replacement item from amazon, the delivery driver failed to deliver 2/8 no explanation.

Account shows redelivery today 3/8 , all i can see is item in transit from from where to where??

Went on their chat line , kept being transfered to three different people in india !! ,3 different!!

All different excuses, all i want to know is when the item being delivered and the timeline

Telling me i have to wait 6days is telling me a multitude of things