As a 51 year old I have enjoyed your motichoor ladoo since a young child, making trips to your London Euston store to buy these amongst other sweets before your branch expansion. This has always... Toon meer
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we visited the hounslow branch on 17th sept 2026 and what a pleasant customer service.we were served by a very respectful and polite Mr Mario Fernandes.he waa so polite n served us promoting new produ... Toon meer
When we went to collect our order, the shop manager told us that they have not received any such order. However they immediately obliged our request and accommodated our request for 25 Punjabi Samosas... Toon meer
Thank you so very much Ambala. I needed 2kg of pakora to use on our BBC TV show to assist @nikitakanda rehearse her pakora challenge. I knew that we would find delicious pakora, light, hot and wonde... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Ambala | Sweets at Ambala | Tradition Since 1965 Whether you're marking a special occasion, sending a heartfelt gift, or simply treating yourself to something special, Ambala sweets bring joy to every moment.
Contactgegevens
Verenigd Koninkrijk
- ambala.co.uk
3,9
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586 reviews
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Ordered the baby girl gift boxes
Ordered the baby girl gift boxes. Sent email as only point of contact requested no Cham Cham and Pera. All the boxes came with this in it.
Very poor customer service.
12 oktober 2026
we went to preston ambala sweet shop
we went to preston ambala sweet shop
imtaz bhai served us i can say really good service frendly and all sweet available here
11 oktober 2026
Review zonder uitnodiging
Very positive experience
Very positive experience from ordering on the website to collection
25 september 2026
Although my order never arrived at my…
Although my order never arrived at my collection at Ambala Norbury, the guys at Norbury were very considerate and made my experience better. I did get complimentary ladoos as an apology. Over all customer care was very good.
24 september 2026
Great service
Great service, very friendly staff, sasa behind the counter was so sweet and let us taste a mishti. My cousin only wanted to buy a couple to try after our meal and ended up buying a few more as these were recommended by the sasa.
30 september 2026
Review zonder uitnodiging
The one in Preston with cake box is…
The one in Preston with cake box is rubbish as all there sweets were dry ! Ambala it self is very very nice ! But the one in Preston is rubbish
27 september 2026
Review zonder uitnodiging
Antwoord van Ambala
Hi,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with the sweets from our Preston store. We appreciate you bringing this to our attention and will share your feedback with the relevant store team for review.
Kind regards,
Cake Box Customer Services
When we went to collect our order
When we went to collect our order, the shop manager told us that they have not received any such order. However they immediately obliged our request and accommodated our request for 25 Punjabi Samosas. The food was very tasty. My only concern that there is no certainty on the online order.
23 september 2026
Absolutely lovely and knowledgeable staff. Services very good and easy. Hamza doings very good atmosphere and very helpful. Very clean and tidy shop. Thanks.
Very good service and great staff.Hamza very knowledgeable about food and allergies)!
service. 11- from10!Thank you!
27 september 2026
Review zonder uitnodiging
Motichoor Ladoo
As a 51 year old I have enjoyed your motichoor ladoo since a young child, making trips to your London Euston store to buy these amongst other sweets before your branch expansion.
This has always been a favourite sweet and what Ambala was famous for, and even our children loved them.
However it seems things have changed. Initially I thought maybe just a bad batch, but having bought these a few times now it’s quite clear the recipe has changed. It now looks different in colour and texture. More importantly it tastes completely different, dry and tasteless. Sad to say that we will no longer be buying these anymore.
23 september 2026
Review zonder uitnodiging
Antwoord van Ambala
Dear Customer,
Thank you for taking the time to share such detailed and heartfelt feedback with us.
We are truly sorry to hear about your recent experience with our Motichoor Ladoo, especially knowing that you have enjoyed them since childhood and have fond memories of purchasing them from our London Euston store. We completely understand how disappointing it must be to notice such a difference in something that has been a long-standing favourite for you and your family.
Please accept our sincere apologies, as the experience you have described is certainly not the standard we aim to provide. We are particularly concerned to hear that you found the ladoos dry, tasteless, and different in both colour and texture.
Thank you for giving us the opportunity to hear your feedback. We genuinely value it, and your comments are very helpful in allowing us to review our products and improve the quality we provide to our customers.
We will now escalate this matter to the relevant store so that they can review and investigate the concerns you have raised regarding the Motichoor Ladoo and take the necessary steps to improve.
We are very sorry for the disappointment caused, and we truly hope we can restore your confidence in our products and have the opportunity to serve you better in the future.
Kind regards,
Cake Box Customer Support team
Nikita's Pakora challenge on @SundayMorningLIve.BBC1
Thank you so very much Ambala. I needed 2kg of pakora to use on our BBC TV show to assist @nikitakanda rehearse her pakora challenge. I knew that we would find delicious pakora, light, hot and wonderful at Ambala. I was right, our crew were fighting for a piece, and they certainly lived up to your reputation of scrumptious Asian foo. Thank you
19 september 2026
Sadly Ambala isn’t what it used to be
Sadly Ambala isn’t what it used to be. The recipes, texture and flavour have changed.
16 juli 2026
Review zonder uitnodiging
Excellent service n delicious fresh mithai
we visited the hounslow branch on 17th sept 2026 and what a pleasant customer service.we were served by a very respectful and polite Mr Mario Fernandes.he waa so polite n served us promoting new products that Amabala has introduced and then asked us to doenload the app to collect rewards.helped to sign up .he was patient while we made our decisolion of what to buy.we bought more then we intended because of his intro to new things we bought the new things aswell. really well chosen peraon with true customer service.Thankyou he needsnto be conmended for his customer service ..overall Hounsloe branch is serving freshly made mithai n savouries ..definatley a must try ...with lovely presentation boxes avaialble too for your specail occassion.
17 september 2026
Review zonder uitnodiging
Very bad Dhokla
Honestly, if i could give 0 stars i would! One of the WORST dhokla i vave ever eaten. Heavy like a brick, wrong and strange colour. Ambala come on... you call yourself profesdional caterers??
13 september 2026
Review zonder uitnodiging
Antwoord van Ambala
Dear Sonny,
We are very sorry to hear about your experience with the dhokla. We understand how disappointing it must have been to receive a product that did not meet the quality you expected from us.
We take feedback regarding the quality and appearance of our products very seriously. We would appreciate it if you could provide us with your order number or receipt, along with any photographs of the product, so we can raise this with the relevant store and investigate the matter further.
We sincerely apologise for the disappointment caused and appreciate you bringing this to our attention.
Warm regards,
Cake Box Customer support.
Disappointed.
I’ve long trusted this brand for delicious sweets and savouries—your samosas used to be perfect, full of flavour and beautifully crispy. But my recent visit to your Swindon branch left me extremely disappointed, and honestly wondering if these were actually your genuine products at all. Big letdown.
8 september 2026
Review zonder uitnodiging
Antwoord van Ambala
Dear Yasoda,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that your recent visit to our Swindon branch left you so disappointed, especially as you have previously trusted us for our sweets and savouries.
We understand how frustrating it must have been to find that the samosas did not meet the standard you have come to expect from us. We certainly appreciate your comments regarding their flavour and crispiness, and we are sorry that your recent experience was such a letdown.
We will share your feedback with the relevant Swindon store team for their review and attention.
Thank you again for bringing this to our attention.
Warm regards,
Ambala Customer support.
Timely delivery of Laddo for wedding
Timely delivery of Laddo for wedding. Great service!
28 augustus 2026
Some damage to sweets
Delivery on time, but some of the sweets were squashed although the packaging was intact. Suspect that the damage was done during packaging rather then during delivery.
24 augustus 2026
Everything went well as expected from…
Everything went well as expected from ordering to delivery
27 augustus 2026
Very fresh matai from Ambala, Uxbridge
The matai was ready to collect after ordering very easily on line. We received 10% discount on our first order, for us a huge box of 20 pieces for free! The matai was so fresh and such a wonderful variety of 4, 10 and 20. Thoroughly recommend Ambala, Uxbridge. We will definately be buying from them again.
22 augustus 2026
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