As a 51 year old I have enjoyed your motichoor ladoo since a young child, making trips to your London Euston store to buy these amongst other sweets before your branch expansion. This has always... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
we visited the hounslow branch on 17th sept 2026 and what a pleasant customer service.we were served by a very respectful and polite Mr Mario Fernandes.he waa so polite n served us promoting new produ... Toon meer
When we went to collect our order, the shop manager told us that they have not received any such order. However they immediately obliged our request and accommodated our request for 25 Punjabi Samosas... Toon meer
Thank you so very much Ambala. I needed 2kg of pakora to use on our BBC TV show to assist @nikitakanda rehearse her pakora challenge. I knew that we would find delicious pakora, light, hot and wonde... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Ambala | Sweets at Ambala | Tradition Since 1965 Whether you're marking a special occasion, sending a heartfelt gift, or simply treating yourself to something special, Ambala sweets bring joy to every moment.
Contactgegevens
Verenigd Koninkrijk
- ambala.co.uk
3,9
Goed
586 reviews
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Heeft 48% van zijn negatieve reviews beantwoord
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Slow service for collection
Slow service for collection despite scheduling the order few days in advance online. Otherwise good product and packaged well.
17 juli 2026
Antwoord van Ambala
Hi Fathima,
Thank you for taking the time to leave your feedback.
We are sorry to hear that your collection experience was slower than expected, despite placing your order in advance. We appreciate your comments and will share your feedback with the store so they can improve their service.
We're pleased to hear that you were happy with the product and its packaging.
Kind regards,
Cake Box Customer Support
Delicious and helpful staff.
23 juli 2026
Five stars
Five stars
The best Indian punjsbi north Indian sweets ever
I would buy a box of these and never a box of gauraee de milk trays
Xxxxx
25 juli 2026
Review zonder uitnodiging
If I could give a minus 1 star I would…
If I could give a minus 1 star I would . Bought 5 boxes of Rasmalai from the Walthamstow branch , all had gone off and smell was terrible . After complaining , the branch said I had to complain to head office which I did several times through emails and sending DM messages on instagram, they asked me for my email address and nothing . Ambala used to be good but it’s terrible now , quality has even gone down big time ! Funny how they replied to this post , but fail to reply to countless emails and DM messages I’ve sent and now they say … Walthamstow branch are looking into it which is total BS as this was the same thing they said before and even asked for my email address . I hope the Walthamstow branch take this seriously and get back to me . The staff in the store even confirmed to me other customers have complained about this and noting gets done . They need to review the cctv in the shop when I went in to complain when the staff confirmed all this . To date I’ve heard nothing back from the store by word of apology , refund or anything . If anyone from management are reading this …. Check the DM messages and the trail of messages.
25 juli 2026
Review zonder uitnodiging
Antwoord van Ambala
Hi,
Thank you for taking the time to share your feedback with us.
We're truly sorry to hear about your experience with the Rasmalai purchased from our Walthamstow branch. Please accept our sincere apologies, as this is not the standard we aim to provide.
We completely understand how disappointing and frustrating it must have been to discover that all five boxes had gone off and had an unpleasant smell, especially after making several attempts to contact us without receiving the resolution you were expecting. We appreciate how this has affected your confidence in our products and service.
Thank you for taking the time to bring this to our attention. Your feedback is extremely valuable and genuinely helps us improve both our service and the quality of our products.
Please be assured that we have now escalated this matter to the Walthamstow store so they can review and investigate your concerns thoroughly and take the necessary steps to ensure improvements are made.
Once again, we sincerely apologise for your experience. We truly value your feedback and hope to have the opportunity to restore your confidence and serve you much better in the future.
Kind regards,
Cake Box Customer Support team
This was the first time iI have ordered…
This was the first time iI have ordered online from Ambala but I am really pleased I used your service. The Recipient ( relative) received the Ambala 20 piece mittai gift box and said it was beautifully packaged and tasted exceptionally delicious!
I will certainly use your service again for gifting. Thank you.
20 juli 2026
I received the wrong order which has…
I received the wrong order which has made me quite cross as the order was for my grandchildren and I was delivered boxes of gulab jamun which doubled my order, and one of barfi which seemed stale and no habshi halva! Poor show!
20 juli 2026
Antwoord van Ambala
We are very sorry to hear that you received the wrong order and apologise for the disappointment and inconvenience caused.
We will escalate your complaint to the relevant team for further investigation and review. We will also take your feedback on board to help improve our service and prevent this from happening again.
Kind regards,
Ambala Customer Support
Fast delivery and very tasty barfi
20 juli 2026
The best samosas!
This is the first time I used click and collect at Ambala. The samosas were freshly made and everything was delicious.
20 juli 2026
Thank you, Asif in Norbury.
Just wanted to say a huge thank you to Asif in the Norbury branch. Required a 5kg wedding basket and honestly he went above and beyond our expectations to produce the final product. Asif, a pat of the back my brother. A huge thanks again.
11 juli 2026
Review zonder uitnodiging
Delicious!
Delicious products, arrived beautifully packaged and fresh! What a treat, thank you Ambala!
16 juli 2026
Ordered 9 boxes of mixed for the birth…
Ordered 9 boxes of mixed for the birth of my grandson with the blue ‘ boy’ sleeve over the boxes but no sleeves available so had to take boxes as they were which was very disappointing.
15 juli 2026
Antwoord van Ambala
Hi Meena,
Thank you for your feedback.
We are very sorry to hear about your experience and apologise that the blue "Boy" sleeves were not available for your order. We understand how disappointing this must have been, especially for such a special occasion.
We will escalate your feedback with the store so that this can be reviewed and helps prevent similar issues in the future.
Kind regards,
Ambala Customer Support
Consistent quality and premier Asian sweet maker
The sweets came well packaged and on time.
They were fresh and delicious.
I worried about the Aakebox takeover of Ambala however, the quality and taste remains high.
7 juli 2026
Delivery service was perfect and the…
Delivery service was perfect and the sweets were so
Yummy. I am very happy
13 juli 2026
I was very disappointed with the delivery service.
I was very disappointed with the delivery service. I ordered this for a small event on Monday, 13 July, expecting it to arrive that day, but it never did. Instead, it was delivered the following day, Tuesday, 14 July, by which time it was no longer needed. Unfortunately, the late delivery made the order pointless and caused unnecessary inconvenience.
14 juli 2026
Antwoord van Ambala
Thank you for taking the time to share your feedback with us Marc.
We are very sorry for the inconvenience caused by the delay with your delivery. We understand how disappointing this must have been, especially as the order was required for a specific event.
Your concerns have been raised with the relevant team, and they are looking into this matter to understand what happened and help improve our service.
Once again, please accept our sincere apologies, and thank you for bringing this to our attention.
Kind regards,
Ambala Customer Support Team
Never been disappointed
I have been ordering from Ambala online for several years now and thankfully, I have never been disappointed either with ease of the process, the quality of its products (the best in the UK), the careful packaging and the delivery. Keep it up.
13 juli 2026
The parcel was booked on 09 July to…
The parcel was booked on 09 July to deliver before 12 pm next day to my client's office. I paid extra charge.
Around half eleven on 10 July, I received text from DPD saying it'll be delivered between 16.18-17.18! Thereafter I called Ambala and reported this and requested by any means this to be delivered by 2 pm as the client's office generally finishes early on Fridays and mentioned that the perishable goods inside the parcel will go off. They said someone will call me. No one called back. I rang again after 30 mins and received same response from Ambala. Eventually they sent me an email saying this will be investigated.
The parcel was delivered at 16.47, DPD didn't provide any signature evidence only a photo of the box. This is a complete mess! Can you enquire whom the driver delivered the box or did he keep at the door step?
Please provide a full explanation ASAP as this is a total failure from both Ambala & DPD.
Abhijit Bose
07469703708
10 juli 2026
Antwoord van Ambala
Hi Abhijit,
Thank you for taking the time to share your feedback. We are extremely sorry to hear about your experience and sincerely apologise for the delay in delivery and the inconvenience this caused.
We understand how frustrating this must have been, especially given the time-sensitive nature of your order. Your concerns have been escalated to the relevant team so they can investigate the delivery with the courier and review what happened.
We appreciate you bringing this to our attention and apologise again for the experience.
Kind regards,
Ambala Customer Support
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