I ordered the wall lights before I had read the appalling reviews, and was extremely concerned. The lights were ordered early on a Monday morning and arrived 10 days later on the Wednesday, yesterda... Toon meer
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Represent themselves as a uk based company selling "luxury" items. What they are actually is a Chinese bases organisation selling absolute cheap rubbish. Lamps arrived cramped into a small box with n... Toon meer
Bedrijf heeft geantwoord
I received substandard sconces which were supposed to be adhesive. The fixture was very poorly made and the adhesive was not strong enough to support the fitting. Customer service shocking and expecta... Toon meer
Bedrijf heeft geantwoord
Exactly the same experience as previous comments… wall light didn’t work and my email got an AI reply at 11pm from “Sarah” ignoring my consumer rights, my reply pointing out the consumer rights act 2... Toon meer
Bedrijf heeft geantwoord
2,0
Slecht
23 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Do not buy from this company Lamps were…
Do not buy from this company Lamps were very flimsy Bulbs have to be purchased separately Delivery far too long Lamps fell off the wall with the so called tape and absolutely ruined my paint work Company refused replacement or refund as they say 30 days were up Alas the time for delivery was an absolute joke so no wonder time was up So avoid 😩
1 april 2026
Review zonder uitnodiging
I received substandard sconces which…
I received substandard sconces which were supposed to be adhesive. The fixture was very poorly made and the adhesive was not strong enough to support the fitting. Customer service shocking and expectation of me to return to china by post which would cost me more than I paid and then no guarantee of a refund. Very disappointed.
12 maart 2026
Review zonder uitnodiging
Antwoord van Ambience Uk
Dear Adrianni,
Thank you for your feedback — we're sorry to hear you were disappointed with your experience.
When you reached out to us, we reviewed the photos you shared and identified that the adhesive had not been applied correctly during installation, which explains why it wasn't holding securely. This was not a manufacturing defect, but we understand it was frustrating nonetheless.
We offered to send you a complimentary set of heavy-duty adhesive pads to resolve the issue at no cost to you, as well as a return in line with our standard terms and conditions — both of which were declined.
We always do our best to find a fair and practical solution for our customers, and that offer remains open should you change your mind.
Warm regards,
Sarah — Ambience Design
Poor Quality Wall Sconces
I purchased a set of Wall Sconces (#3134) and within days the sconces had fallen off my bedroom walls as the 3m sticky tape provided was weak.
I then screwed the wall sconces onto my wall and then within a few weeks the lamps shades had separated and become completely detached from the top of sconce.
I reached out to the company as they stated there is a 1 year warranty and this was a manufacturing issue and they did nothing about replacing the products and instead offered a discount code.
I was then requested to remove my review by the company in return for a full refund almost 3 months ago to which I agreed. I still haven’t received any refund and they requested the review be removed first which I agreed to. After constantly chasing updates on a refund, I have now given up on receiving my money back.
I wouldn't recommend Ambience UK unfortunately.
19 februari 2026
Review zonder uitnodiging
Antwoord van Ambience Uk
Dear Adnan,
Thank you for your feedback. We're sorry to hear you were disappointed, and we'd like to provide some important context for anyone reading this review.
Our records show that you first contacted us well over a year after your original purchase. While we always aim to support our customers, this fell significantly outside both our warranty period and the refund window available to us — which is why a replacement or refund was not possible, despite our best efforts to find a solution.
We want to be clear that our customer service team responded to every message promptly and in good faith throughout our exchanges.
We regret that we were unable to reach a satisfactory outcome in this case, and we understand the frustration. However, the timeline of events made it impossible for us to process the resolution you were hoping for.
Warm regards,
Sarah — Ambience Design
Would give 0 stars if I could , APPALLING! AVOID AT ALL COSTS
Represent themselves as a uk based company selling "luxury" items. What they are actually is a Chinese bases organisation selling absolute cheap rubbish. Lamps arrived cramped into a small box with no assembly instructions, screamed cheap tatt from the second I laid eyes on them. Installed the first one following their supposed "comprehensive" installing guide (3very basic lines on the side of the box) lamp lasted 10 minutes then fell off the wall and broke. Contacted for a return and full refund only to be met with multiple false narratives as to why this isn't possible. Safe to say ive raised a card dispute and reported them to trading standards. Honestly stay well clear if you value your money...
17 januari 2026
Review zonder uitnodiging
Antwoord van Ambience Uk
Dear Hayley,
Thank you for your feedback. We're sorry to hear you felt this way, though we must respectfully address several inaccuracies in this review.
Ambience Design is a legitimate, registered business — we are not misrepresenting our origins in any way.
Regarding installation instructions: our products include a QR code providing access to detailed step-by-step guidance on our website, well beyond the summary printed on the packaging. We have no record of this being consulted prior to installation.
When you contacted us, we responded promptly and offered multiple solutions: a full set of complimentary heavy-duty adhesive pads, our complete installation guide including the screw-fixing method for a permanent result, and a return in line with our standard terms. All of these were declined.
We always aim to resolve issues fairly and thoroughly — as we did here — and we regret that none of the solutions offered were accepted.
Our offer remains open should you wish to reconsider.
Warm regards,
Sarah — Ambience Design
Rechargeable bulbs???
Worked sporadically with the remotes enclosed. When the bulbs ran out quite quickly. I took the bulbs out to recharge them this was a bit of a faff to do. They worked when I put them back in but only lasted for 2 hours duration. Complete waste of money. They shouldn't need recharging so frequently. Don't buy. A mistake I won't make again.
5 november 2025
Review zonder uitnodiging
Antwoord van Ambience Uk
Hello Joanne,
Thank you for taking the time to leave your feedback, and I'm truly sorry to hear about the ongoing issues with the rechargeable bulbs.
I can see from our previous correspondence back in September that we worked together to address the adhesion issues with the wall mounting, but it appears the battery performance problem was never fully resolved - and that's not acceptable.
Rechargeable bulbs should absolutely last longer than 2 hours on a full charge. If yours are only lasting that long, there's clearly a defect that needs to be addressed.
I've reached out to you directly via email to discuss a proper resolution. We want to make this right for you - whether that's through a replacement or another solution that ensures you're satisfied.
Please check your inbox (johart87@gmail.com) for my message, and let's work together to resolve this properly.
Thank you for your patience, and I apologize again for the frustration this has caused.
Best regards,
Sarah
Ambience Design
Not the best pirchase I have made
Not the best pirchase I have made. Long delivery if as stated in uk. Badly packaged, lights work when they feel like it. Sometimes to turn them off have to take bulb off. Pricey.
19 december 2025
Review zonder uitnodiging
Antwoord van Ambience Uk
Hello Keith,
Thank you for taking the time to share your feedback with us.
We're truly sorry to hear about your experience with your recent purchase. The issues you've mentioned - long delivery times, packaging quality, and product functionality - are not the standard we strive for.
We've been in contact with you directly since early November to address your concerns, and we want to ensure this matter is fully resolved to your satisfaction.
We offered to help resolve this situation for you, and that offer remains available. Every customer deserves to be happy with their purchase, and we're committed to making this right.
Please feel free to contact us directly so we can finalize a solution that works for you:
📧 contact@ambience-uk.com
🌐 https://ambience-uk.com/pages/contact
We value your business and want the opportunity to turn this experience around.
Best regards,
Sarah
Ambience Design Customer Service Team
I was very very worried having read the…
I was very very worried having read the reviews after I ordered these sconces; however they arrived in good time, well packaged and are genuinely fabulous. I’m really really pleased. They are decent quality and look more expensive than they were. I recommend.
4 december 2025
Review zonder uitnodiging
Antwoord van Ambience Uk
Hello!
We're so happy to hear the sconces exceeded your expectations! We know those negative reviews can be worrying, so thank you for giving us a chance and sharing your positive experience.
It's great to hear they arrived well-packaged and that you're pleased with the quality. Reviews like yours really help other customers make confident decisions.
Enjoy your new sconces, and thanks for recommending us!
Best,
Sarah
Ambience Design
Wall sconces
I ordered the wall lights before I had read the appalling reviews, and was extremely concerned. The lights were ordered early on a Monday morning and arrived 10 days later on the Wednesday, yesterday.
I was dreading opening the box, need not have worried everything was fine, all screwed together perfectly bulbs worked perfectly, I was really pleasantly surprised and very happy. I have photos to prove it.
3 december 2025
Review zonder uitnodiging
Antwoord van Ambience Uk
Hi Brian,
This review made our day! We're thrilled everything arrived perfectly and worked exactly as it should.
We totally understand how nerve-wracking it can be to order after reading negative reviews - thank you for taking that leap of faith with us. Your honest feedback about the quality and installation experience means so much.
We'd love to see those photos if you ever want to share them with us at contact@ambience-uk.com!
Thanks for choosing Ambience Design, and we're so glad you're happy with your wall lights.
Cheers,
Sarah
Ambience Design
Do NOT purchase from this company
Do NOT purchase from this company. I ordered 2 bulbs , when they were delivered the packaging was damaged and when I opened up the boxes one bulb was completely broken, you could also see what poor quality the product is and I realised I had been ‘done’ for want of a better word. I contacted the company asking for a refund and they told me in order to get a refund I would have to pay the return postage costs !! But if I wanted to keep them ( the broken damaged poor quality bulbs) I’d get 50% back!! Or they’d send me two new ( poor quality, plastic made in china bulbs) I am currently fighting with them to get a full refund! So I am £20 out of pocket.. DO NOT BUY FROM THEM.
17 november 2025
Review zonder uitnodiging
Antwoord van Ambience Uk
Hello Pippa,
I'm really sorry to hear about the damaged packaging and broken bulb you received. That's definitely not the experience we want for any customer.
I can see we've been discussing this directly, and I want to make sure we get this sorted out for you properly. It sounds like there's been some confusion in our exchanges, and I'd like to clear that up.
Your satisfaction matters to us, and I'm confident we can find a fair resolution if we continue the conversation directly.
Could you get back in touch with us?
📧 contact@ambience-uk.com
🌐 https://ambience-uk.com/pages/contact
Let's work this out together.
Best regards,
Sarah
Ambience Design Customer Service Team
Wall sconces
This is the second time I have ordered the sconce lights from this company. The first order I had a slight issue but Sarah from customer services dealt with it brilliantly and resolved the situation. Love them! So ordered again! Again a small problem arose, however again it was resolved brilliantly. I have had nothing but fantastic service and a good product from this company. Customer services have been brilliant. I will definitely order from them again!
3 november 2025
Review zonder uitnodiging
Antwoord van Ambience Uk
Hi Annabelle,
Thank you so much for being a returning customer and for this wonderful review!
I'm really glad Sarah was able to help resolve both situations for you. It's customers like you who make what we do worthwhile, and knowing you've had a great experience twice now means the world to us.
We're thrilled you love the sconce lights, and we can't wait to see you back again!
Thanks for your support and loyalty.
Best regards,
The Ambience Design Team
Exactly the same experience as previous…
Exactly the same experience as previous comments… wall light didn’t work and my email got an AI reply at 11pm from
“Sarah” ignoring my consumer rights, my reply pointing out the consumer rights act 2015 received the same reply. I’ve now disputed the payment with my credit card company and they’re hopefully refunding me
22 september 2025
Antwoord van Ambience Uk
Hello Lynne,
I want to address your concerns directly because I can see there's been significant frustration on both sides.
First, regarding the "AI reply" comment - all our customer service emails are written by real people on our team. We do our best to respond professionally and thoroughly to every inquiry, which may sometimes come across as formal, but these are genuine responses from our customer service team.
Regarding consumer rights and the Consumer Rights Act 2015 - we absolutely respect your rights as a customer. When products arrive faulty or don't work as described, customers are entitled to appropriate remedies. We've never disputed this.
What happened here is that your credit card company has already processed a full refund for you. The matter has been resolved financially in your favor - you've received your money back.
We reached out simply to ask that you consider updating your review to reflect this resolution, as the review currently describes an unresolved situation when in fact you have been fully refunded.
I understand you may still feel frustrated about the initial experience, and that's completely valid. We just wanted to ensure the review reflects the complete outcome.
If there's anything else we can help clarify, please reach out:
📧 contact@ambience-uk.com
🌐 https://ambience-uk.com/pages/contact
Best regards,
Sarah
Ambience Design Customer Service Team
Don’t buy from this company
Don’t buy from this company, goods arrived damaged as a result of poor packaging. Several emails sent requesting returns information and that a refund be made to my bank. Customer service rep Sarah informed me it is not their company policy to refund I too pointed out consumer rights particularly relating to distant selling. Referred the matter to my bank as a retail dispute and will be informing Trading Standards and Instagram of their behaviours to protect others
11 september 2025
Review zonder uitnodiging
Antwoord van Ambience Uk
Hello Jo,
Thanks for sharing your feedback. I can see this has been a frustrating experience for you.
I want to clarify what actually happened here, as there seems to be some misunderstanding about our refund policy and the events that took place.
When you contacted us about the damaged goods, we immediately offered to help resolve the situation. We never refused to refund you - in fact, we processed a full refund of £49.50 for your order back in September.
You received your complete refund, and the matter was resolved financially. We then reached out asking if you'd consider updating your review to reflect that resolution, since you'd been made whole.
Regarding consumer rights and distance selling regulations - we absolutely respect these rights. The full refund we provided demonstrates that commitment.
I'm not sure what miscommunication may have occurred, but the facts are clear: you received a full refund for your damaged items. We simply hoped you'd update your review to reflect the complete outcome.
If you have any questions about what transpired or need any clarification, please feel free to reach out:
📧 contact@ambience-uk.com
🌐 https://ambience-uk.com/pages/contact
Kind regards,
Sarah
Ambience Design Customer Service Team
Purchase at your own risk!
Purchase at your own risk!
Quality is shocking, cheap, thin Chinese crap, arrived scratched and in bits, fit them together and nothing is square, sent photos and emails, requesting a full refund under UK consumer rights act 2015, just get generic responses, stating, no refund on sales good, even though they are damaged and not fit for purpose, return address is in Texas!!! To discourage people from sending this tat back. These will simply be going in the bin... UPDATE: 3 months after leaving this review, Sarah has made contact with me to ask me to take this very honest negative review of the product and service with a conditional offer of a full refund... ONLY if I take my review done, underhand business practise!!
8 september 2025
Review zonder uitnodiging
Antwoord van Ambience Uk
Hello Paddy,
I need to address some serious inaccuracies in your review that are misleading to other customers.
First, regarding your claim about our return address being "in Texas" - this is completely incorrect. We are a UK-registered company with UK-based operations. Our return address is in the United Kingdom, not Texas. I'm not sure where this misinformation came from, but it's factually wrong.
Second, you mention requesting a full refund under the Consumer Rights Act 2015 and receiving "generic responses" with "no refund on sales goods." This doesn't align with our records or policies. We take consumer rights seriously and have always worked with customers to resolve legitimate product issues.
Your update states that I contacted you 3 months after your review with a "conditional offer." Let me be clear about what that means: when a customer has an issue with a product, we offer solutions - whether that's a replacement, repair, or refund. If we provide a full refund that completely resolves the problem, it's reasonable to ask that the review reflecting an unresolved complaint be updated accordingly.
This isn't "underhand business practice" - it's ensuring reviews accurately represent the complete customer journey, including resolutions.
If you genuinely experienced the issues you described and would like to work toward a fair resolution, I encourage you to contact us directly with your order details:
📧 contact@ambience-uk.com
🌐 https://ambience-uk.com/pages/contact
We're happy to review your case properly if you provide us with accurate information.
Regards,
Sarah
Ambience Design Customer Service Team
Not a uk company at all
Not a uk company at all . Items damaged and cost to buyer to return . Avoid
25 augustus 2025
Review zonder uitnodiging
Antwoord van Ambience Uk
Hello Chrissy,
Thank you for leaving your feedback. I'm sorry to hear you received damaged items and had concerns about return costs.
I want to help resolve this for you, but I'm having difficulty locating your order in our system under the name "Chrissy." This might be because the order was placed under a different name, email address, or perhaps a different spelling.
Regarding your comment about us not being a UK company - I want to clarify that we are indeed a UK-registered business. We operate from the UK and serve UK customers, though like many e-commerce businesses, we work with suppliers and warehouses in different locations.
I'd really like to look into what happened with your order and the damaged items you mentioned. Could you please contact us directly with your order number or the email address you used when placing your order?
📧 contact@ambience-uk.com
🌐 https://ambience-uk.com/pages/contact
Once I can locate your order, I'll be able to investigate properly and work on a resolution for you.
Best regards,
Sarah
Ambience Design
Package arrived with two crushed…
Package arrived with two crushed shades, no fitting instructions, after an hour of putting them together they stayed on the wall for 2 hours before falling off.
Absolute shite
22 augustus 2025
Review zonder uitnodiging
Antwoord van Ambience Uk
Hi Michelle,
I'm sorry to hear about the crushed shades and the installation issues you experienced. That's definitely frustrating, especially when the lamps didn't stay on the wall properly.
We've been in touch with you directly about this since August, and I know we've discussed potential solutions. I want to make sure we get this fully resolved for you.
Damaged items during shipping and missing instructions are issues we take seriously - every customer should receive their order in perfect condition with everything they need to install it properly.
I'd like to continue our conversation and finalize a solution that makes this right. Could you get back in touch with us?
📧 contact@ambience-uk.com
🌐 https://ambience-uk.com/pages/contact
Let's sort this out properly.
Best regards,
Sarah
Ambience Design
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