Ambience Uk Reviews 23

I ordered a pair of wall lamps and then read the Trustpilot reviews - my heart sank. I assumed that I had been duped and resigned myself to the fact that they would be rubbish, if they turned up at all, and that I'd be stuck with them. HOWEVER - they're here, they're up and they look fantastic. My only criticism is the sales pitch; "ambience-uk" lead me to believe it was a UK company, which it's not. I was also lead to believe that bulbs were included; after paying for the lamps, I was immediately prompted to pay for bulbs at £20. Still thinking that they were included, and that they were trying to sell me additional bulbs, I declined the offer, at which point the price dropped to £10! So I bought them, thinking that £10 was reasonable for a spare pair of rechargeable bulbs. Delivery took a couple of weeks, with little communication, but when they arrived everything was as described. Just the one set of bulbs, so yes, you do need to buy them separately, but do as I did, refuse the first offer, see if they reduce them! (That might not happen when they realise I've told you!). Anyway - lamps well packaged, all present and correct, I scanned a QR code that they'd included which gave me really clear assembly and fitting instructions. I had doubts about the sticky pads after reading previous reviews, but I followed the instructions and they worked perfectly, I'm confident it's a permanent fix. If by any chance they come down in the future, I'll use the screws provided because they look great and work really well with the remotes - they came with 2 remotes. They are brighter than I expected, but can be dimmed. Lots of different colour options as well. Disco bedroom! The bulbs come with USB charging cables which both work. So, after my initial worries, I am really pleased and can recommend the product, as long as you accept that they'll take a while to arrive and that you do need to purchase the bulbs. I think that the company should be more honest about their location and more clear about what's included in the price. They should have more confidence in their product, they should maybe up the price by £10 and make it clear that bulbs are included, it would spare them a lot of negative feedback!

Please dont waste your money. The website is unclear and leads you to believe the products come with the bulbs and remote- they are not included. The product quality is also appalling. I requested a return and was offered 10% off the bulbs. I replied stating I still wished to return my item, only to be told because I purchased it via promotion, a return would not be honoured. This is not clear on the website, which is clearly designed this way, intentionally. So I'm now lumbered with 2 wall lights I wouldn't put anywhere near my walls the quality is so bad. Please dont purchase via Ambience. Appalling product and appalling customer service.

AVOID.

Before I start I would like to mention there was 2 orders placed on the same day for the same company so I’m disputing both. Ive attempted to speak with the company multiple times but they’re refusing to give me a refund on a “sale item” even though it’s faulty and keep suggesting other ways to use the product when it’s faulty. I’m tired of going back and forth with them as I’m getting no where. The item is a peel and stick wall lamp but doesn’t stick to the wall after multiple attempts and the has also damaged my pampas plant by falling within 2 minutes of being installed. When contacting them they said to drill it to the wall when it was purchased due to its PEEL AND STICK feature. They said no refund on sale items. Which I knew already. However the item is faulty and doesn’t do what it’s supposed to do? They also tried to then say that the 3M tape is not sticking to my wall potentially because of uneven walls or texture or dirt. I live in a brand new built home with perfect walls. I even filmed myself installing the lamps to show they don’t fit properly and they’re still refusing and telling me to drill it to the wall when I have dangerous electrical wiring behind the wall. Hence purchasing these “no drill peel and stick” wall lamps. They even fell onto my pampas plant and damaged them. In the process of damaging my plant the 3M tape has the damaged pampas feather stuck to it to make it even less sticky than it was to begin with. Extremely frustrated. I’ve also noticed EVERYTHING on their website is always “on sale” so that they can never refund customers regardless of faulty items or defects or do satisfaction despite having 30 day money back guarantee on their website. Time stamps are included in the screenshots to show item loose spinning around and coming off the wall with no effort or damage due to lack of sticky pads. Also how the sticky pad is completely inside the product so doesn’t even touch the wall

Update: they’re emailing back offering lights and replacement pads for £9.99 like I would give me ANY MORE of my money. They’re already deceiving and make it seem like the bills are included when they’re not.