After a lot of research, I ordered three custom Prestige Roman Shades from American Blinds. They were running a 40% off promotion, so the final cost came out to just over $400 per shade. The order... Toon meer
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Purchased a "Custom" 1/2 moon blackout cellular arch window from American Blind for $172.23. Product arrived, Installed as instructed and we have 1/2" gap all around the shade allowing light to come... Toon meer
Had a major problem with a large and expensive blind. Talked to a couple of folks and all were helpful. Received a substitute and it was damaged in transit. Then started to communicate with Nicloe Lue... Toon meer
Overall positive experience. Good quality and very reasonably priced. Did have an issue with measurement .... Bay window so brackets would run into each other and middle was too wide. Solution suggest... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Get designer looks, not designer prices. American Blinds has custom blinds and shades from top brands, plus free swatches, shipping and expert design consults.
Contactgegevens
77042, Verenigde Staten
- 800-575-8016
- americanblinds.com
2,8
Gemiddeld
132 reviews
Heeft nog niet op negatieve reviews gereageerd
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Updated review.
My review has changed. A lady named Don helped me with my problem. Canceled my order with Bella View..Placed a new order with Bali. I hope this one is not put on hold.
25 juni 2022
Review zonder uitnodiging
Antwoord van American Blinds
Thank you so much for reaching out to let us know about this. I'm so sorry to hear about the delay in receiving your order, and for the the wait this has caused with completing your project. I would really like to help, please send me an email with your order number and details at socialcare@americanblinds.com. As soon as I receive your reply, I can look into this for you right away!
Persistence pays off.
After too many chats and phone calls I finally found an eager, intelligent customer service agent that got things done. My order is corrected and confirmed. Even resulted in a reduction of price. Who knew a quarter inch was worth $14.
Not sure yet if I would recommend this company. Will know for sure when I see the shades.
12 maart 2022
Review zonder uitnodiging
Antwoord van American Blinds
Thank you so much for taking the time to review your purchase. I'm so sorry to hear that our team could not assist when you reached out. I would really like to help. Can you please send me an email at socialcare@americanblinds.com with your order number and name? Once I hear back from you with these details I will be happy to look into this right away. I look forward to hearing back from you, and resolving this for you very soon!
Unpleasant experience
I have had a very unpleasant experience. I spent thousands on my blinds. Bella motorized. They have given me nothing but trouble. You have no one to service other than calling bella They have no one local and they are unable to help on the phone. It has been
almost a year now. ( bought in September of 2920) and have two shades that do not work out of five. I could not be more dissatisfied.
4 juli 2021
Review zonder uitnodiging
Antwoord van American Blinds
Hello Carol! Thank you for taking the time to review your motorized shade purchase. I am truly sorry for the poor experience this lift issue has caused with your order. I really would like to help, could you please send me an email at socialcare@americanblinds.com with your order information? Once I have received your email, I'll be happy to look into this for you right away! - Lauren A.
I had the most pleasant experience with…
I had the most pleasant experience with Sarah R. She was able help me with my order by sending me instructions to send pictures and responding quickly. I have ordered from American blinds for many years and have always had good experiences. I will be ordering again soon! Thanks again Sarah for your help!
27 april 2021
Review zonder uitnodiging
Antwoord van American Blinds
Hi Ellen! Thank you for taking the time to review us. I am so glad to hear that you had such a good experience with us, and that Sarah could assist! If you have any questions, please don't hesitate to reach out. We are here to help! - Lauren A.
Sarah was exceptional in understanding…
Sarah was exceptional in understanding my order and my issue and was quick to resolve it.
7 oktober 2020
Review zonder uitnodiging
Antwoord van American Blinds
Hi Vicki, Thank you for taking the time to review us. I'm so happy you had such a good experience with Sarah! Please don't hesitate to reach out if you have any other questions or concerns - we're here to help!- American Blinds Social Care Team
My blinds arrived damaged and no one in…
My blinds arrived damaged and no one in customer service will call back. Interesting how this company will continue to take orders during this pandemic but handling customer service issues is not something they choose to take care of now. Buyers beware....once they have your money....good luck.
29 juli 2020
Review zonder uitnodiging
Antwoord van American Blinds
Hi Sandra, I'm so sorry for our delayed response here! Please send me a message at socialcare@americanblinds.com and I'll look into this further for you. I'm happy to help anyway I can! -- Katherine R, American Blinds Social Care Team
Blinds not quite right...
There was an issue with the original sets of blinds I received. Since this all came about during the beginning of the pandemic it took a bit for me to contact someone, however Nicky Lucera in customer service picked up my chat and followed up with emails to me. Yes, she fixed the error and reordered the correct blinds for me. But it is the manner though in which she took care of me that deserves a 5-start rating. I feel she went above and beyond. Not only was she was prompt in all her replies, but she was very kind along every step of the way and made me feel confident that I was in good hands. That alone would make me come back to American Blinds.
12 juni 2020
Review zonder uitnodiging
Antwoord van American Blinds
Hi Phyllis, thank you so much for the 5-star review! We're so happy to hear about your interaction with our team! Please don't hesitate to reach out if you have any other questions or concerns - we're here to help! -- American Blinds Social Care Team
great company...
To whom this may concern,
I called American Blinds to report my 2 living room blinds were 5 inches too short. Michelle Wilson was my representative that helped me. She was top notch!!! She was professional, kind & truly wanted to help me with my situation!!! She’s a keeper... thanks so much Michelle!!! You were great... I look forward to receiving my new blinds!!
Terri
9 april 2020
Review zonder uitnodiging
Antwoord van American Blinds
Hi Terri, thank you so much for the wonderful review! We're happy to know Michelle took great care of you! Please let us know if there's anything else we can do - we're always here if you need us! -- American Blinds Social Care Team
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