AmeriGas Propane Reviews 675

Amaragas is a shady company! I would not ever use them again. They price gouge there customers, have tons of hidden fees to include if uou cancel your account they will charge you over 420$ to come take there tank away! So you will be screwed ether way. And there Customer service is non existent.

I had to wait 2 hours on the phone for someone to pick up. The message just kept saying wait times are high.

Amerigas is the WORST company I have ever dealt with. The tank rental fees are absurd, their deliveries are not reliable and the office staff are morons. I installed mini splits in my house to move away from propane use because these people are so bad. If you need propane, definitely find a different company. Amerigas is the worst of the worst.

You can never speak with a customer service rep. The monitoring system they charge you to place on your tank does not read properly. I switched out service and had installation the next day. Amerigas will not respond to any of my emails to pick up their tank. DO NOT DO BUSINESS WITH THIS COMPANY.

Describe Amerigas: Incompetent. Dreadful customer service. Lacking courtesy. Inept. Improper communication. Ignorant. Uncaring. Discourteous. Bought our home in October 2021--selected Amerigas as our propane provider w/automatic delivery. We experienced several issues with running out of propane (!) despite being on auto delivery, and a lingering smell of propane in our home that turned out to be due to us running out of propane to cook with in the kitchen. Customer service was overseas with reps who spoke poor English. Complained, but nothing came of it. Decided to cut ties and go with a local company. Informed Amerigas, but they seemed not to care. Asked when they were picking up their 2 -1000-gallon propane tanks, and the reply was soon. Contacted them multiple times over the course of 4 years to pick up their 2-1000-gallon tanks abandoned on our property, including via certified letter, but they refused to accept the latter. FAST FORWARD 4 years later, they FINALLY picked up their abandoned propane tanks!! Today, I received an invoice from Amerigas for $449 (4 years later) for the cost of picking up their tanks yesterday! On hold for 55 minutes AND COUNTING, waiting to speak with a customer Rep to tell them they must rescind the bill or hear from my attorney. BTW, the driver who picked up the tanks said the company is not doing well. Do yourself a huge favor -- read all the reviews on the Internet from Reddit, Facebook. FITCH Ratings just downgraded them to a B.

I would give AmeriGas negative stars if that were an option.
Our propane regulator failed on Friday, and apparently AmeriGas’s definition of an “emergency” is only if your house is actively trying to explode. No heat and no hot water—with three kids—in Colorado? Totally fine, I guess.
So here we are, living like it’s the 1800s. Boiling water on the stove just to do dishes, no hot showers, and freezing nights. But don’t worry—according to AmeriGas, this is not urgent.
We spent the entire weekend calling, only to be bounced around like a ping-pong ball between departments. Every single person needed us to repeat our name, phone number, email, and life story before doing absolutely nothing to help.
We even paid out of pocket for a plumber and HVAC tech to confirm the issue—because of course, only AmeriGas can fix their own equipment. Convenient.
Customer service ranged from unhelpful to outright rude. Even after escalating to the “customer retention team” (which is ironic, because this experience guarantees they won’t be retaining us), nothing was resolved.
At this point, we’re just waiting to see what gets fixed first—the regulator or our patience.
Avoid if you enjoy basic luxuries like hot water, heat, and competent customer service.

I have repeatedly ask and requested the propane delivery truck to stay on my gravel drive way. Repeatedly, the driver drives on my grass and yard causing ruts n the ground. I have pictures and I want them to fix my issues. No one calls me back. Terrible customer service. I request action and nothing happens.

SMELLED PROPANE AND CALLED EMERGENCY. LAURA SPOKE WITH ME AND HAD A TECH OUT THERE ASAP. HE LOCATED THE PROBLEM AND SINCE I DONT LIVE IN THIS LAKE HOME WAITED WHILE I FOUND A NEIGHBOR TO ASSIST. THEN LAURA HELPED EXPEDITE MY DELIVERY DATE FOR REFILL BECAUSE OF MY CINCERN OVER WAIT TIME. VERY GRATEFUL TO ALL

Terrible customer service I have received a $288 credit from the state months ago on March 5th they received it yet they never added it to my account therefore I will run out of fuel to heat my house and the meantime and did I mention I'm disabled

Amerigas has been a terrible experience since they sold out and the local office closed about 2 yrs ago. We ran out of gas as their lapse in delivery driver availability. This happened mid winter and we were without propane for 72 hrs. It required at least three phone calls that were a weave of different customer service agents mostly from Nairobi Africa where the call centers are based and offer little more than delayed robotic responses.

AmeriGas has been one of the most frustrating companies I have ever dealt with.

I own a vacation home in Rehoboth Beach. On February 28th my house manager called to tell me we were completely out of propane. I immediately called AmeriGas on March 1st to report it and ask when the 500-gallon tank was last filled. I was told it had been filled in mid-December — about 75 days earlier. Even with a cold winter, a 500-gallon tank normally lasts us close to 10 months, so we suspected there might be a leak. They scheduled a leak test for March 3rd.

Because I don’t live there full-time, I specifically asked them to call my house manager 30 minutes before arriving. They took his phone number and assured me they would notify him.

No call.

On March 4th I called back to find out what happened. Apparently they went to the house without calling anyone and put a lock on the tank.

After more calls and long waits, I finally reached a service coordinator named Alicia who scheduled another appointment for March 6th.

Again — no call, no show.

At this point I discovered something unbelievable: you cannot actually speak with anyone who works at AmeriGas. Every call goes through a call center or answering service. After multiple calls with nothing being resolved, I even contacted their sales department to see if I could buy the tank outright so another propane company could supply gas.

Their response? They don’t sell buried 500-gallon tanks. I was told I would have to dig the tank out of the ground myself and then call them to come pick it up.

I would gladly do that if it weren’t winter and the house didn’t rely on propane for heat and hot water.

The sales rep said he would try to help — and then transferred me right back to the same useless call center.

I scheduled yet another appointment for March 12th. I received an email confirming it and again was assured they would call before arriving.

You guessed it: another no call, no show.

I called again and escalated it to a call center manager. I asked if I could please speak with someone at AmeriGas directly and was told they do not take calls.

After 44 minutes on the phone they said someone would call me back.

Another day has now passed and no one has called.

Meanwhile my house has no heat and no hot water, and every time I call I end up speaking to someone in another country who cannot actually solve the problem.

This level of service is unacceptable. AmeriGas has locked my tank, missed multiple appointments, and made it nearly impossible to speak to anyone who can fix the issue.

Avoid this company if you value your time, your sanity, or basic customer service.

I have been a customer of AmeriGas for 14 years, and this recent experience made it painfully clear that long-term loyalty means absolutely nothing to this company.

After recently losing my job, I contacted AmeriGas to ask if they could waive an emergency propane delivery fee due to financial hardship. This was not a casual request — it was coming from someone who has supported this company for over a decade.

To make matters worse, I explained to the customer service representative that we were completely out of propane and I have children in the home. Despite knowing that the household had no propane and children were involved, the answer was still a flat no.

The explanation I was given was that the fee could not be waived because I am a “will call” customer rather than being enrolled in automatic delivery.

I even told the representative that I guess I simply haven’t put enough money into the company since I’m not on automatic delivery. I also pointed out the obvious: customers on automatic delivery clearly have the financial ability to keep propane coming regularly, while will call customers are often the ones who may actually need flexibility or understanding when times get difficult. That point was completely ignored.

Instead of any empathy, compassion, or willingness to help a loyal customer in a difficult moment, I was met with a rigid policy and a complete lack of concern.

After 14 years of doing business with AmeriGas, it is incredibly disappointing to learn that loyalty apparently means nothing unless the company can automatically withdraw money from your bank account.

This experience left me feeling like AmeriGas values automated payments far more than long-term customers. When a company is unwilling to show even the smallest level of consideration to a customer of 14 years — even when they know there are children in the home and the propane is completely gone — that says a lot about their priorities.

If you are considering AmeriGas, understand that customer loyalty appears to carry very little weight with this company.

Very disappointing.

The customer service is absolutely horrid. Not only can they not speak English, but if you try to explain an issue they like to berate you and tell you how stupid you are for not knowing how to read a gauge. Their prices are outrageous. Fuel itself is almost an entire $1 higher than my local suppliers, they have a total of $21 in delivery fees, for service calls its $325, if you need an expedited delivery...thats also $300. On top of the price of the fuel itself. Now trying to terminate services, its a $299 removal fee PLUS $120 dispatching fee. The absolute worst company i have ever dealt with and will NOT be recommending them to friends or family. Absolute JOKE!!!!

Let me run out of gas unless I paid $300.00 more! Ordered gas on 2/21 given 3/3 to 3/9 delivery window - explained i'm low at 15% but will monitor. 3/1 called and said i'm down to 1% can they deliver sooner, no $300.00 if I want sooner already paying 4.79 per gallon. Called 3/3 - no delivery, don't care have until 3/9 to deliver, if i want early pay $300.00, called 3/4 - out of gas, i'm in the window, don't care pay $300.00 if you want gas early! They are absolutely the worst - been a customer for 20 years and I'm done! Today 3/5 no gas no hot water - I have 2 kids - no showers washing in cold water! They are owned by UGI - touts Every Customer Matters - bull the only thing that matters is $$$. They need to fire the upper level people at Amerigas and get true professionals. Looking for new company

This company is ripping me off.
They had me sign a contract that does not have annual rental fee listed, and is now charging me $142 a year to have their rusty old tank in my yard. They are gangsters.

Absolutely terrible company. They will not show up, they will not respond. I wish I had read the reviews first just so I wouldn't have wasted so much time. Call anyone else for service.

This is the worst company I have ever dealt with. They never fill the tank when they say they are going to, so I cancelled service with them four months ago. I have been trying for 10 weeks now to have the tank removed. They are going to charge $420 to remove THEIR tank (which is in breach of the original contract) if they ever decide to show up. They have scrubbed all of their local office locations from the internet, and if you try to call a local number you will be routed to a national call center. NO NOT deal with AmeriGas!

WTF!! $600 for 113 gallons?!! Will no longer do business with this company again, DONE!!

After numerous rescheduling's and taking three weeks to make an urgent refill, they delivered my gas to my neighbor who doesn't even have amerigas. Now I'm fighting with them to get the charge retracted. Getting run in circles again by overseas agents who don't have a clue and nothing getting resolved. Still no gas!