Amey Reviews 

An Amey engineer came to fit smart meters for our gas and electric for Scottish Power which resulted in our boiler not working. We were informed by the engineer that this was because the fuse had blown. He attempted to change the fuse using one from a lamp however dropped this behind the back of the fitted cupboard and informed my mother who had kindly waiting in for him as both myself and my husband were at work (Amey only appear to work during office hours which is not practical for a working family) that there was nothing else he could do and left the property with no heating or hot water. Before leaving he asked my mother to ‘sign that he had been that morning’ with no further explanation as to what she was signing for and no demonstration on how to use the smart meter or even plug in it. Later I was informed that the work had been ‘completed’.
My mother rang me in tears, I contacted Scottish Power who advised I replace the fuse (which on my return from work my father in law did after a detour to obtain 2 fuses!)
This did not work, we then realised the plug sockets were not working all down one side of the home (same side as boiler and smart meter).
I contacted Scottish Power again (1 hour phone call) as Amey engineer was contacted several times and talks with team leader, we were informed that we had to call out an emergency electrician and gas engineer to rectify the problem (this was at 5:30pm on a cold Friday night) and we would be reimbursed for the cost by Amey. A call out charge of £82.80 was required with a further payment of £95/hour. In total £177.80 as luckily the engineer found the issue in a timely manner. He came and identified the issue and was obviously as a result of the work completed by Amey that morning.
I find it difficult to believe that Amey ‘engineers’ are not certified electrical and/ or gas engineers and are only trained to fit meters; Coming into peoples homes and cause this level of disruption and leaving without rectifying problems.
We now have our smart meters however I do not understand why these are being fitted if we are unable to use them at this time due to signal issues.
I have been informed by Amey that they are not reembursing the cost and Scottish Power are not taking responsibility. We will be going to the ombudsman service to take this further.

Came twice without the gas part!! No follow up call ! Horrendous service

Twice not turned up through scottish power to connect meter on new build . Dont know why the first time . Second time the engineer could not find the prooerty , wouldnt it be wonderfull if we had sat navs or google maps . These guys are like school kids go home early an make up homework excuses . This is not good enough , appauling service

Give them a break!!! Arrived early to fit smart meter but asked if it was alright. Very polite. Explained what he'd need to do and what he'd need access to. Unfortunately he was not able to fit the meter as there was no room for it in our meter cupboard as we have a shower isolator in there. Explained and showed me the problem. So for now I'll just continue sending my readings in monthly which is fine. At all times he was courteous and helpful. I told him about the number of bad reviews on here and he said sometimes they are given six jobs for the day and each job can take up to two hours so do the maths on that. However, they need to do this to take account of the jobs where they cannot fit or are very straightforward.

Amey made an appointment without my agreement to fit a smart meter which I do not want. They refuse to cancel and confirm they have done so. A don’t care and bullying attitude which is causing me distress. Amey should not be behaving so unreasonably.
I have to waste my time going to the Citizen’s Advice Bureau for advice on how to deal with this company.
This sounds like a rant and rightly it should!

Should have arrived between 8.00- 12.00. Turned up at 1.15. No apology or phone call to say they were going to be late. Operative not very communicative and not very bright. If you’re thinking about a smart meter, forget it.

Got appointment 2 weeks ago to fit smart meter, arranged time off work, got text on tuesday to say cancelled, re arranged my work, got text yesterday to say coming today between 8 and 12, sorted my work again... Nobody turned up ! Disgusting service they can shove their smart meters where the sun dont shine !

Took the day off and waited in all morning for new smart meter. Called to see where they were to be told they had cancelled it! They’d even texted me the day before to remind me that they were coming! Terrible service

I've just had the 5th failed appt with Amey coming out to reconnect my smart meter display unit! This is after complaining after the first 2 missed appts! Very disappointed!!!!

This is the 4th time amey on behalf of scottish power have said they were going to fit a smart meter in my house the first time they actually arrived only to say I was missing a third wire. call in northern power grid who said they don’t know what they are talking about, they replaced the junction box anyway. the next appointment they cancelled. the 3rd appointment they didn't show up. After a lot of consideration, I thought I would give them another try and like before they didn't show. after 6 emails and 6texts one of each on the day saying an engineer would be arriving today, another no show. I rang Scottish power to complain that they hadn't shown up and was told the job was cancelled, they never called they never emailed they never sent a text. to top it all off an hour after complaining about not getting the meter fitted at the fourth attempt and another day wasted waiting for them to arrive I get an email congratulating me about having one fitted. does no one communicate with each other it's an absolute disgrace, amey should be kicked off the contract for not fulfilling their obligations. I won’t be having one fitted now unless it becomes compulsory but it is most likely to be with another supplier. Why can’t you rate zero stars they never did anything to warrant any stars. it's a third-rate service with a fifth-rate contractor.

Had appointment through Scottish Power for smart meter to be fitted. No one turned up, couldn't get through to Amey. Wont be wasting my time rebooking. Useless!!

Worst bin contract we ever had. You thought Veolia were bad? Hah!

These troglodytes haven't got a brain cell between them - they rarely take our bin, never take "small electricals" like the council beg us to leave for recycling, didn't take clothes or the food bin. They throw bins back on the pavement with no care, and, I've even seen two of them on opposite sides of the road competing against each other like it's a race. Of course, to win a race and save face, you must miss a few bins - they're such a hindrance to the game these pesky bins!

A bunch of chimpanzees could do the job better, and for less than £20k a year.

Half a day Harry's - can't wait to get home and on the beer. Screw the people that pay our wages ay? Cheers!

Awful excuse for a contractor!

Don’t even return calls or acknowledge emails! Do they even exist?

Absolutely DISGUSTING service. If you are arranging special waste collections it is critical you make sure your local council don’t use this company. You WILL be charged, your rubbish will NOT be collected and you will NOT get a refund. I’d personally be interested to know more about these contracts Amey Plc have with councils because when we complained to my local council they did not want me contacting Amey Plc directly and were extremely annoyed I knew who they are. Very strange.

Avoid at all costs. They do the bulky collection service for Ealing Council - charged me £40, claimed items were not outside (i have cctv proving they were) and refused to help or refund. So if you want to pay for services which are NOT provided then use these people. Alternatively, go elsewhere for an honest and reliable service

I am a customer of nPower and I have recently had the misfortune of having to deal with Amey, their subcontracted engineering department. Although every single engineer I have met has been unerringly helpful and polite they do not invest in their back office it seems. My job request was to swap out a prepayment electricity meter for a credit meter.

The first time they did not have the right meter. The engineer took a picture and told me when I rebooked the job to specify to specify that I needed a 5 port switch and not a 4 port switch. Which I did so.

The second time, the engineer took one look at it and said "oh, I am not trained to fit 5 port switches, but without the accreditation, I just can't switch it over. You are the 5th person I have had to say this to today"

The third time (today) the bloke arrived in a van with AMEY emblazoned all over it, I saw the van and went to the door to get ready to let him in. And then for some reason (maybe that he realized it had 5-port switch emblazoned all over paperwork for the job) - HE JUST DROVE OFF!!!

Incompetence is not the word. There is zero line of recourse because I cannot deal with Amey, only nPower. It seems they get must be paid PER CALLOUT and not PER COMPLETED JOB and so it is seemingly in their interest to faff around and be useless. There's nothing I can do except ring up nPower's complaint line - AGAIN - and speak to their extremely helpful call center staff. Who will again book a call-out, emblazon 5-port switch on it - and I'll get to take a FOURTH DAY OFF WORK.

Lucky me /s.

Awful company to work for. Horrible atmosphere. Poor senior management.

Hi I had 3 appointment with these people didn’t turn up first time rung them said it was a new txt service and was txting people for appointment without booking enginer then re booked on phone. That day I rung to double check they was coming yes defo be there I said are you sure coz there was a dusting of snow on the ground. Yes they said waiting till the time they give me then rung as they didn’t turn up and said oh the enginer have rung in sick I was fuming and went mad on the phone. Explaining I had stayed in 2 And it was close to Xmas and I had better things to to do. Put a complaint in as they could have rung me to let me know he was “ill” give me another appointment and yes they turn up to tell me I couldn’t have it as my electric was in a coaboard. And wouldn’t fit there. Absolutely a joke. I had to wait for a new meter to come out that would fit

Extremely bad service, I had an appointment booked with this company to install a smart meter for yesterday (since a week ago). I received updated text messages and emails from the company stating the booking, I also received updates via EDF on my account.

No one showed up yesterday to install my meter, costing me £130.00 for a day off work and 12 hours off sitting at home for doing nothing! (Except wasting my time)

Extremely poor service and very unhappy. I have decided not to bother having the smart meter installed. They can keep their BS unit with their BS service.

If I could chose no stars I would. EDF use these guys to fit smart meters. Worst customer service ever. First engineer was not fully qualified. My electricity meter has 2 fuses so not the norm. One of those things I thought no one's fault. I called EDF the next day and when I re-booked Edf made sure to request higher qualified engineer next time on the job request. Guess what 2 weeks later they sent another under qualified engineer. He called them to see if jobs could be switched as it was only 1pm but only one guy was available and was on a job and would not get here on time. They even said EDF had not made the request that I knew they had. A total lie. The young lad was so sorry I did take out my frustrations on him and I do feel bad as he is only doing what he is told. But they did not really try and get my job done that day. Again I called EDf who said before I rebooked they would investigate. I got a message a few days later saying they had spoken to Amey and it would not happen again. So I re-booked for another 2 weeks time. EDF assured me the job would again say it needed a higher skilled engineer. They read out to me the notes. Guess what????? Just had a call off the engineer to say he was on his way so I asked if he was fully qualified and he said No!!!! I was just about to play Holy Hell but he suggested he call his work to get someone else. This time I have been lucky that someone had finished all his jobs and had called in asking for more. So my job is getting done but no thanks to Amey. I have officially complained to EDF who I could not fault and I hope Amey do not get the contract from them next time. The lads they employ were pleasant friendly guys they just work for a bad company. This needs looking into at Management level.