Pinnacle Group Reviews 

Spoke to Linda Grass regarding failed posts which have been loose for years and reported it Friday and got it resolved on Monday. Great support thank you 🤗

David, my Housing Officer, was outstanding. Despite my late arrival, he patiently waited at the property and took the time to explain every detail. He was professional, polite, and incredibly helpful throughout. I really appreciated his support and excellent customer service.

David Bruce helped me with the move in and now moving out he’s been a true gentleman through out personable and professional down to earth and genuine always had good communication through out our stay here I wish him all the best in the future and thank you from team Birkett.

David Bruce is a fantastic Housing Officer, was our first move-in but all was thoroughly explained and assurance that we understood was at the foremost of his priorities. Made a daunting and very busy transition far easier. Has done us and no doubt others, a great service.

David Bruce conducted my march in by proxy and also my 14 day visit review at RAF Leeming. He was professional, friendly and helpful. Couldn't have asked for more.

David Bruce did my march out and was very fair with his decisions to the property, although the cleaning was of a very high standard I accepted other charges that could not be rectified by myself and need professional works doing. He was polite and friendly and made me feel comfortable. Thank you

We had our march out at RAF Leeming today with David Bruce, our MOD Housing Officer, and we honestly couldn’t have asked for a more helpful and understanding person.

We were running around 10–15 minutes late and still had a few things left to finish cleaning, but David was incredibly patient and waited for us to finish rather than rushing us. He even went above and beyond by helping us load some of our belongings onto the van, which was such a kind gesture and really took some of the stress out of the day.

David explained the whole march-out process clearly, including how everything worked and what charges, if any, we might need to pay. He was professional, friendly and approachable throughout, and made what could have been a stressful experience feel really straightforward.

He inspected the house and was genuinely pleased with how clean we had left it, which was lovely to hear after all the effort we had put in.

A huge thank you to David for making our move-out experience so much easier. His kindness, patience and professionalism really stood out, and he is a real credit to the MOD housing team. We really appreciate all his help today!

No communication through your chain of command. My move in date is not delivered where they told through email it has been booked.

David Bruce helped us with the move in and introduction to the house. He was very professional and nice and assisted in answering all the questions we had and also gave us peace of mind when it comes to areas of the house. For our first time moving into a MOD house, he made the experience pleasant and not stressful.

I was behind a Pinnacle group van this morning in Matfield that overtook a queue of cars waiting at a temporary red light and drove straight through the light. If had been red for more than ten seconds. Dangerous driving.
I really appreciate your concern. I am afraid I was not able to catch the registration number. It was about midday.

So I won my Housing Ombudsman case today against Pinnacle Group Housing Association. 🙏🏾 😊 Hopefully they will now learn from their mistakes and put things right.

My Housing Ombudsman case review will be published within the next couple of weeks for public view.

My gratitude goes out to the pinnacle team. Good service always.

have been trying to contact Pinnacle Group regarding several rental properties for the past four days, but I have been unable to get through to the lettings team.
Despite sending multiple emails, I have received absolutely no response. When I called, I was told that the lettings team was very responsive and usually replied to emails within 24 hours. However, four days have now passed, and I am still waiting for a reply.
I am genuinely interested in renting these properties, but the lack of communication is making the process extremely frustrating, especially as I am trying to arrange accommodation as soon as possible.
Could someone from the lettings team please contact me directly and provide an update on my enquiries? I would really appreciate a response.

David Bruce was extremely professional and walked me through everything I needed to know. I appreciate his knowledge and understanding. Thank!

David Bruce - great, very helpful.

We had a pre march out visit from David Bruce in Catterick and it went amazingly. David was very informative and helpful. He explained things very well and was happy to offer advice and guidance. A great housing officer to the Pinnacle team!

David Bruce dealt with my 14 day check up regarding moving into the property, no issues at all, any problems were explained and dealt with promptly.

David Bruce came and did our 14 day visit in catterick, helped me out with understanding what to report, who to report it to and where to report it, massive help and a real sound bloke.

I am in the process of moving into a property managed by Pinnacle and my experience so far has been extremely frustrating.
The most serious issue concerns the Heat Supply Agreement I have been asked to sign. The agreement states a heat tariff of £0.50 per kWh. However, after I raised the issue with the property manager, they contacted Switch2, the heat supplier, and I participated in the resulting email exchange. Switch2 confirmed that the applicable rate is £0.15 per kWh. Pinnacle has also subsequently confirmed to me in writing that the current tariff is £0.15 per kWh, plus a £0.79 daily standing charge.

There is therefore a very straightforward question: why am I being asked to sign an agreement stating 50p/kWh when both Pinnacle and Switch2 say the applicable rate is 15p/kWh?

I have repeatedly asked for the agreement to be corrected and for an explanation of how my individual heating and hot-water charges are calculated. I do not think it is unreasonable to expect a contract to accurately state the charges I am agreeing to pay.

The Switch2 correspondence also raised another concerning issue. Switch2 initially stated that there was £36 of debt associated with the property and that the meter was disconnected. I had not incurred this debt, as I had not yet moved into the property. This was another reason I wanted the heating arrangements clarified before signing anything.

Communication has also been poor. Emails have taken days to receive a response, and I have repeatedly had to clarify that my question is specifically about the Heat Supply Agreement. Instead of addressing that issue, I have been sent information telling me to contact the various utility providers myself — something I have never disputed or asked Pinnacle to handle.

There has also been confusion over my agreed move-in date. Pinnacle asked whether I wanted to postpone the move-in date, I proposed 21 September, and this was agreed. I subsequently received an email claiming that 21 September was not my proposed move-in date, despite me retaining the correspondence and screenshots showing otherwise.

I am still hoping these issues will be resolved, but so far the experience has involved conflicting information, slow communication, an unexplained discrepancy in the heating contract, and being asked to sign an agreement containing a tariff that Pinnacle itself says is not the applicable tariff.

This has been an unnecessarily stressful experience for what should be a straightforward move into a property.

David Bruce at Catterick dealt with our march-out appointment and was excellent throughout. He was professional, approachable and immediately built a good rapport with myself ,which have not felt with previous visits .He clearly explained everything we needed to know and made the whole appointment straightforward and stress-free.

I have my own separate opinions regarding Pinnacle Group as a company, but those should not detract from David’s service as an individual. David was excellent and a credit to the role.