Pinnacle Group Reviews 

If I could give zero stars I would. The transition from Hyde to Pinnacle was chaotic (but they are the same company so be aware). Pinnacle appeared to have little or no record of leaseholders' accounts, payment histories or ongoing issues. Trying to contact Pinnacle has been equally frustrating, with poor communication and staff who were dismissive, unhelpful and rude. As a leaseholder paying around £4,000 a year in service charges, I expect to be treated professionally and with respect and not as an inconvenience. Currenlty our building suffers from a case of severe mould infestation raised with Pinnacle on 12 Jun this is an enviromental hazard and we are being completely ignored. "UPDATE The leak originated from a water meter and contributed to the mould in the basement also causing the lift to stop working (no lift since May). According to a managing agent the leak was identified in May, yet neither Thames Water nor any of the leaseholders were informed until yesterday. I contacted Thames Water immediately, and they repaired the leak this morning. It is therefore difficult to understand what management service leaseholders are paying approximately £4,000 per year for if we are expected to resolve issues that the managing agent identified months ago but failed to act upon. I am under no obligation to provide any further information that is already contained within your own records."

David Bruce visited for my pre march out appointment at RAF Leeming. David was very friendly and knowledgeable, putting my mind at ease with this been my first time marching out of a property. Explained everything and answered all my questions. 5 star.

Just wanted to say a big thank you to David Bruce (HO Catterick) for handling my move‑out appointment on the 23 Jun 26. He was really professional and easy to talk to, and the whole process went super smoothly. I really appreciated how straightforward he made everything.

Thanks again, it made a stressful day a lot easier.

Took over from our grass mowing contractor and Pinnacle 'professional' employees take grass cutting to another rubbish level.
To them 'litter picking' means just kick it to the edge to be shredded by the strimmer later.
Plastics are being turned into micro-plastics with each mow of the lawn.
The last contractor at least walked around with a black bag actually picking up litter before mowing - can't be faulted for doing that 100% peoperly.

We had March out completed by David Bruce at Catterick and he was absolutely amazing. He came to visit before March out to help point out potential charges and to put our minds at ease with doing too much.
He understands the stresses of March out and aims to limit the stresses as much as possible.

The housing officer and Howard at the call centre were very good and very helpful

On our PRE MARCH OUT today the 15th June 2026 we had an incredible experience with David Bruce, of the Catterick area, he explained everything thoroughly and helped us understand everything, such a great and helpful guy. Myself and my wife are very pleased to have him help us through this process.

This company took over our development from Hyde and honestly its like they don't exist. No communication with tenants and don't take requests seriously. No replies on their App they promote and impossible to get someone on the end of a phone.
If you are thinking of renting or buying with this company involved. RUN.

I am entitled to SFA as I am serving in an exchange officer assignment. All has not gone smoothly, real life ! But each time Pinnacle hotline received my concern, and operators did their very best to finally reach the best and suitable solution possible. Good job well done team!

Pinnacle has been spending huge efforts in keeping very well the usual services in public areas eg the hallway & corridors, lifts & fire escape stairs. Specially we must mention Pinnacle’s good work of keeping the refuse & recycle rooms clean and orderly plus the ReGen the re-cladding contractor’s work & garden work. Emmanuel Borker has been effectively dealing with all our queries. He often dealt with the issues straight away or returns calls on the same day. The parcel delivery companies are complying with Pavilions’s requirements.
Thank you very much & please continue to keep up with your good work.

Big fan of our housing officer Dave Bruce answered every question I had and catterick and the pad and was super enthusiastic and honest with everything.

H

Review of Lindsey Sharp – Senior Housing Officer, Catterick Garrison
Lindsey Sharp consistently demonstrates a high level of professionalism and dedication in her role as Senior Housing Officer at Catterick Garrison. She is approachable, knowledgeable, and genuinely committed to supporting service personnel and their families with housing matters.
Lindsey has been particularly effective in assisting with updates and support relating to SFA (Service Family Accommodation) adaptations. She has worked closely with occupants requiring tailored adjustments, ensuring that requests are progressed efficiently and that individuals are kept informed throughout. Her proactive engagement with contractors and relevant departments has helped minimise delays, ensuring that required adaptations are completed in a timely manner and to a suitable standard.
She has shown exceptional problem-solving skills when dealing with maintenance and repair issues. For instance, when we as a family faced repeated delays with essential repairs, she personally intervened—liaising with contractors, escalating the issue, and ensuring the work was completed within a much shorter timeframe. Her proactive follow-up ensured that we as a family felt supported rather than overlooked.
Her communication skills are another strong point. During periods of increased housing demand, Lindsey has taken the initiative to provide clear updates to personnel, explaining timelines and managing expectations effectively. This has helped reduce frustration and maintain trust in the housing process.
Additionally, Lindsey has supported us as a family with sensitivity and care, coordinating with welfare teams to secure appropriate housing solutions where needed.
Overall, Lindsey is a valuable asset to the housing team, providing a reliable, responsive, and compassionate service that makes a real difference to the community she serves.

Extremely happy with Peter Morson fron the Alnwick area, he was extremely helpful, friendly very professional, he made the March in/out process so much easier he was very clear and upfront with what was required and helpful every step along the way, big thank you to Peter for this!

Racist company stay well clear if you are black male the guy George is a racist will question you more than other ethnicity groups just because of your colour and surname and lie about the properties not being available STAY WELL CLEAR THEIR 5 STAR REVIEWS ARE FAKE ALSO

Placed in a house unsafe for habitation with a kettling boiler and a gas leak in the first week of moving in with a disabled adult and under 2 year old in the property. After multiple other issues being mistreated and unaddressed I raised a complaint about how we were treated following these events and requested compensation which we were entitled too following the events and they instead closed the investigation and sent an email saying my resolution request had been reached, I had actually just received an email stating sorry for the frustration, we're closing it now. I feel unsafe in my house every day and I am scared to leave my pet here even to go to the shops as there's been so many problems and pinnacle do not care. Their motto "putting families first" is laughable. First on the list of things to ignore and dismiss clearly cause they don't care in the slightest. If you have a baby and/or are disabled you will be left in unsafe housing with no care for wellbeing or safety as long as they make a profit you can die in their houses as far as they care and they'll blame something else.

I had no issues with the services and Housing Officer. Very helpful and supportive. Keep it up Pinnacle.

I attended a march in for one of our families and was greeted with a smile by Lindsey. She went through every single aspect of the house and gave a lot of useful information for this familyand answered all questions that we asked her. She was professional throughout and incredibly knowledgeable. Lindsey really does go above and beyond for the families here in Catterick and this does not go unnoticed. Thank you.

Lindsey Sharp, Senior Housing Officer, Catterick Garrison.

Firstly, a shout out to our Housing Officer David Bruce, Catterick for all his support during our move-in/out of the property.

He was always on hand to answer any and all questions and treated us with the upmost respect, fairness and professionalism.

As for Pinnacle as a whole, our experience was overall satisfactory. The house was presentable on arrival (minus blemishes noted in the move in report).

Reporting faults was a simple enough process and any we did report were acted on promptly - although the workmen arrived outside of the nominated window and left a bit of a mess (still, the work was completed).

The move out process was a bit cumbersome but customer service were quick to respond to email requests and calls were made ahead of our move out to ensure we had everything in place.

Overall, compared to previous nightmare housing companies, I would rate Pinnacle.

David Bruce welcomed me calmly and had time to take me through everything I needed to know in the house in Catterick.

During a move in pre march out and march out appointment the member of staff(Lindsey) was incredibly helpful and supportive.
Lindsey Sharp, Senior housing officer in Catterick Garrison.