House of Amouage Reviews 

Customs ask to provide the information like alcohol percentage in the parfume and another information. I was not aware that I need to do so because I thought they are located in EU, asked customer service to help me with the request, they just answered we provided all and that's it! Now I need some how before the Cristmas provide the information, never gonna buy from them ever again

I have bought from this company a number of times previously however I have recently placed an order for a birthday gift and several Christmas presents and requested all to be gift wrapped with a gift card.
The items arrived and I placed them aside for Christmas apart from the birthday gift. When this was opened all of the vials of perfume were shattered and I consequently opened the other packages and they were in the same condition.
The Amouage website states that they will replace or refund Faulty goods but they don't. After numerous email contacts they keep stating the Returns policy , which is a return within 14 days , unopened and not damaged. Therefore my items do not fulfil those requirements. I have provided photographic evidence and they have responded by saying this would have been noticeable on delivery- impossible in a gift wrapped sealed box.
They will not accept that the courier is at fault for this matter and not the customer.
So do not trust what is written on their customer service website as I am without gifts and a substantial amount of money. They are a shoddy company who do not respect the Consumer Rights Act 2015.
Abhorrent service from a company whose philosophy states a commitment to the highest quality standards....

One star is too many if I could give minus one I would. Products are great but it’s the worst customer service experience ever. I order Amouage Outlands for €430. Returned it as advised by Amouage at a cost to me of over €18 to me and to their French depot as the warehouse in Oman was closed. Twice the French courier advised there was no one there to take the package. Amouage are a disaster at responding and won’t refund me the money even though ot was all tracked and traceable, so now I’m down €430 and the perfume. I have escalated it to Revolut to get a refund.
Avoided avoid avoid get your perfumes elsewhere.

One star is one too many. The brand is nice, but shopping with them is a disaster. I confirm the lack of customer service, chat, or email support. Forget about something like that. It's unbelievable that such an expensive niche brand has such a terrible track record when it comes to customer relations. Shame on you, Amoage, simply a complete shame. You have no respect for your customers.

It was very nice however the lady who showing us around wasn't very kind and was extra kind to the Arabs. when we asked her something she didn't answer very nicely, but i did like the variety of perfumes and factory was really clean and the people doing the work were very nice and welcoming.

I recently purchased the Cristal and Gold Woman and the attars set directly from Amouage. Fortunately, I did receive the Cristal and Gold but not the attars.
For 4 weeks I have been contacting custom service with no response. This is very unfortunate as the perfumes are exquisite and there are many special items that do not retail in the US so you are forced to purchase directly from Amouage. I just cannot believe how awful and nonexistent their customer service is!

The title sums it up. They never answered my emails to ask for information in advance of buying a product. Their website said that there was a special document to be filled if I wanted the items shipped to Italy, and I inquired about it, without success.

As other reviews have said, they dont even have customer service. They ghosted me about a discovery kit mistake, they cant even get a discovery kit straight so whats to say theyll send you the right bottle size? For a luxury brand that charges what they do, this is honestly disgusting. Buy elsewhere if you must

Disgusting customer service - first they delay 7 working days to dispatch the product. Then if you want to return it they don't answer to phone calls, email or online chat. They basically ghost you, effectively refusing you a refund.

I jave sent them 7+ emails for two weeks now and I'm just talking to myself. ZERO REPLY.

COMPLETELY UNACCEPTABLE UNPROFESSIONAL BEHAVIOUR - NO MUCH DIFFERENCE FROM A SCAM

Edited

I ordered a gift for my brother for Christmas, I ordered it on the 5th of December to be sure it would arrive on time.
I received an email saying that one of my items was OOS after my parcel was shipped according to tracking
Tracking is existent but blocked in Oman with no update since the 8th of December

I’m so so angry with it! It was a Christmas gift and now my brother will have no gift when we all open ours. So disappointed

I contacted the customer care so many times, always left in seen from the chat and no answer to any email either.
Horrible service! First and last time that I order from them

Edit: they got back to me and added a different set for no extra cost. It arrived pretty quickly but arrived with no gift wrap or message so I’m still very disappointed with the experience and the treatment

Their customer service is almost inexistent. No one responds to their chat, phone, emails. Their perfumes are undeniably good but the way they treat their clients is absolutely disgusting.

There is NO customer service, the messages remain unanswered and most likely ignored. For a premium brand, this is unacceptable. I give two stars because the chief creative officer is quite passionate and brings the brand forward, but no reply in weeks for a 460€ delivery, that's crazy!!

Disgusting service. 3 weeks after placing my order, they still haven’t shipped it out despite many emails, most which have gone ignored.

Awful service from Amouage.
Worst experience from a retailer in a long time. This was a small order of perfume. The customer service is the slowest I’ve ever received. They took some 12 days from placing my order to email me a tracking number despite repeated chasing and over 2 weeks later I discover, after going on the tracking, that Amouage haven’t even arranged for my order to be picked up. So almost 3 weeks later and the order I paid for has not even left their warehouse. Pathetic and embarassing for anyone to behave like this.

Have been using Amouage perfumes for over a decade but after the latest purchase, a limited edition 45 sample set, I think it may be the last one. One of the bottles was completely empty and another one contained a piece of glass floating inside. After sending an email to their Customer Support, there was no response. No longer do we get a little note with a personal signature of the person that packed the perfume; now we should be lucky if we receive the actual item. Its sad that such a great perfume house should be going in this direction.

Amouage has great scents and may be considered one of the best on the perfume market. But their service pulls their reputation down pretty much.
Something happened to them during last couple of years cause their service has become way too bad for the company who consider themselves to be a luxury brand. They do not even hold up to the information they provide on their own website.
I guess my experience that caused this review will be the last one. May be I will still purchase their products through the official retailers, but never again on their website.