Amazon India Reviews 

I dont understand why somebody should write instructions where to deliver the order as nobody is reading it. The adress is acurate, it is a hotel, the reception is open but they just dont do 2 steps to deliver the item. Everything takes days to be delivered. I never seen such thing in Europe. How people can deal with this? Amazon should be closed in India.

I had ordered a T-shirt for my nephew's birthday, which is tomorrow. Unfortunately, I mistakenly selected the wrong size (Small). As soon as I realized the error, I contacted Amazon Customer Support and was explicitly assured that a replacement would be delivered by 24 July. Based on this assurance, I was confident that the gift would arrive in time for the celebration.

However, the promised replacement never arrived. Instead, I later received an email informing me that the replacement would now be delivered on 27 July. This delay is a major inconvenience, as I will no longer be at the delivery location by then, making the replacement effectively useless.

What has been even more frustrating is the way your customer support team handled the situation. When I reached out to seek an explanation and a resolution, multiple representatives simply disconnected the chat without addressing my concerns. Approximately ten different agents did the same thing, leaving me without any answers and making an already disappointing situation far worse. Pursuant to my complaint regarding an undelivered order past its promised date, I received a phone call from Namratha from your Executive Customer Relations team. Regrettably, the interaction fell far short of what one expects from an executive escalation desk. I was provided no concrete timeline, no accountability, and was simply told that "nothing can be done" and that I must "just wait."

When a customer escalates an issue to leadership, we expect empowered, knowledgeable support capable of resolving operational failures—not dismissal.

IN FACT A NEGATIVE 5 REVIEW.WORST COMPANY.ALL ROBBERS AND CHEATERS.WORST DELIVER AGENTS.I AM SENDING SUMMONS FROM CONSUMER FORUM.

I have been trying to ordering cat foods for more than a month now. I’ve ordered more than 5 times. Paid through online. But still they didn’t complete one single delivery. They cancel the order from their side without any explanation

on 4 May I purchased IWEGGI Tablet order no 405-4532850-8790706 from Amazon Supplied by Cart World. They send Defective piece and I returned same and asked for replacement and still not get delivery till date. no update. I will never buy any product from Amazon after this.

I placed order for several items together. Twice it got cancelled without any explanation. Somehow the mobile insurance order not cancelled. Twice this happened and around 40k in money stuck in the order because Amazon decided not to deliver. Now two instances of insurance order is intact with 2k value. I don’t have the mobile, but have two insurance for that mobile that will never come. Tried speaking with seven chat support agents ran one after another leaving the chat. Last one even closed the chat thread without solution and consent from me. Seven agents one issue they can’t resolve, only trying to waste time with baseless questions. If this what happens to prime member I can’t imagine how they treat non-prime customers.

So called customer centric company is new home to scammers, And their customer service is useless buffoons and in hand with sellers to protect their scams. Due to no fear of consumer laws in India, they are outright scamming right and left. If you have concrete proof, even then you won't get your money back. Buy only if you are ready to loose some money of have a lawyer friend which will help you through consumer case

They lately are just selling only duplicate things and no customer service. I ordered a herbatint product through them and they delivered a used product after paying almost rs 4000 and now they dont replace it neither refund my fees. Amazon India has become the worst. Simply the worst in 2026. Please use other providers. Never use this robbers.

Do not buy gemstones with SOLAVA on amazon India. They are not trustworthy. They don't ship all items in parcel.. 2 items out of 3 missing

Their customer support does not resolve any problems, they just lie and make false promises. I highly suggest everyone skip dealing with them and directly file a complaint on the National Consumer Helpline.

Always good experience apart from some dodgy sellers but thanks to Amazon to provide such good platform in India

iam a regular Amazon user, what i like is their delivery service and commitements, more then 5 year strict to amazon only there delvery boys inform the time of delivery. only thing i observer once i become there regular customer they stopeed giving the ofers to me.
i user to order a diappers now they stopped offering at lower pice and no cashback. But they replaced the product when i got the dammaged withot question. amazon gives respect and trust customers not like zepto and swiggy for the phots and unnecessary questions

Very worst service in warranty claim. Purchased toshiba TV 2 years back in April 2024 with 2 years warranty and got not working within warranty period since January 2026 and trying to get warranty claim but no use. Telling that our invoice or transaction details not available M/S Dawntech electronics , so couldn't process our request. And we trying to contact seller but no details attached.

For the past 3 days, I have been receiving messages stating that delivery was “attempted but no response from customer,” which is completely false. I was available at the delivery address at all times, and no one contacted me.
Today, I received a call from the delivery executive, but the call got disconnected within 5 seconds. Immediately after that, I received another message again stating that delivery was attempted but there was no response from my side.
I tried calling the delivery executive multiple times, but my calls were repeatedly rejected. When I called from another number, he answered and informed me that the “quality of the material is bad” and that he is returning it to the supplier. This is completely unacceptable, as it is not the delivery person’s responsibility to decide whether to deliver the product or not.
I even informed him that I am willing to come and collect the parcel directly from the warehouse, but he refused and stated that since it has already been 3 days, the item must be returned today.
When I requested him to deliver the package, he disconnected the call and blocked my number. On calling again from a different number, he behaved in a highly unprofessional manner, used abusive language, and even threatened me.
Due to this extremely poor experience, I am now cancelling my other pending orders from Amazon as well.
This kind of behavior is completely unacceptable.

It seems very easy for them to ignore customers and leave them stuck in what they call customer service — an endless and frustrating loop with no real resolution. This was my last order with you.

Amazon India support keeps blindly repeating the same responses, from junior executives to senior ones, without actually understanding the customer's issue. The third-party (Delhivery) tracking ID for my order (35899362118953) clearly shows that the delivery was cancelled by the seller. This is visible to anyone, yet they are completely ignoring this and keep repeating backup dates and statuses that I can already see in the app myself.

It feels like they are just repeating scripted lines without applying any thought or making any effort to investigate the actual problem.

There is no urgency from either junior or senior executives to contact the seller or provide any real update. My money is stuck, and the emotional disappointment of eagerly waiting for something and not receiving it on a birthday is beyond the understanding of these unresponsive representatives.

Absolutely worst service. Everytime any kind of order I have had problems with the delivery service EVERY SINGLE TIME!! They don't pick up phones or choose to redirect it to voicemail and they close their phone lines at 5 while their working hours are till 6. Amazon has become a joke, they need to fire all the useless customer service people who just sit for paycheck and harass everyone being oblivious with what everyone face.

BIG CAUTION ! Amazon India is not about providing convenience or providing a great price to the customer anymore but now geared to fool and cheat the customer while creating such policies that the customer cannot apply for any return as they now ask you to ship the return yourself ! So , they can say that the bad quality product or electronic that you bought at a seemingly great price never reaches them back or never reaches in a good shape as 100s of customer have started reporting and none of their returns are being refunded. I think , trustpilot should just create a dedicated website for Amazon India as they are nothing but cheats hiding behingba thick veil of policies that we agreed to while buying their listed products. Also. There is no convenience of returning a wrong size Amazon product. I ordered a king size mattress and realized later that there were 2 king size options mentioned and I got the smaller one. When I asked for a replacement on the delivery date itself , I was denied . In another instance , i was delivered a fake Apple Watch when I paid for a real one and it took me several weeks to return it. Lately , i ordered a car junpstarter and was surprised that upon asking for a return and refund , I was told that , I would have to ship it myself ? !!!! Well, if they could deliver it then why not accept returns. I think Amazon India will fall and quite miserably. With the new India Country head, it knows how to play very very smart as Zepto and blinkit are scewing them and like how ! Shame on you Amazon India

The complaint here of the customer is soo true and genuine and so much relatable, delayed refund rude delivery agent. Even after complaint so many times about delivery agent same person comes and disrespects, and the refund appear so late and sometime no refunds appears even after the product is picked up after proper image verification.
Since 2014 I am a customer of Amazon even a prime member to but Amazon is becoming worst for their customers, seriously stopped trusting it and I think should stop buying too.

I live in the UK and bought 4 items to be delivered to an address in India for the valentine week. 3 items arrived well in time but the 4th one, the most important ring was not received at the destination. On checking the system it says-delivered on 10th February,26. When speaking to customer services, they refused to accept the complaint, and kept on repeating that it was an OTP based delivery, and they can not make a refund, or even try locating this delivery. Tried to speak to a senior staff, explaining again that we neither received the OTP, nor the item. it was the same answer. I feel it extremely sad that a system error has undermined a human complaint, and Amazon India does not rely on customer's words but on its own faulty system. How pathetic!! I have lost my money , but more importantly the trust on this mega industry giant.

Amazon delivery guys are often rude and do not support or adjust at all. At times they don’t deliver order at doorstep they call you in the road to pick or at times if you miss their call and call them back in 10 mins also they reject the delivery and do not re attempt on the same day. Worst service. Difficult to reach customer service also. There is no benefits of prime membership