Amazon India Reviews 

Very bad service for Amazon I'm purchase LG Front Load Washing Machine (FHB1207Z2W) but
damaged Product recive Amazon not any support not return the product
Third grade service for Amazon

Hi
Bought an itemon Amazon & had to return it as it was not compatable . Initially the return was pick up & when it didn’t get picked up even after a week called Amazon to let them know & the next thing I know is I am asked to print a label & ship it myself never had to do this anywhere else.They claim they are not getting any other options . Never had such a bad experience either in UK or Canada.

I never thought I’d have to write something like this, but my recent experience with Amazon.in has been absolutely horrible and deeply disappointing.

On 15th October, I placed an order for:

AGARO Majestic OTG Oven 17L – ordered specifically because we had invited friends and family over for dinner.

FURBO Eye Sleeping Mask (Pure Mulberry Silk – Blue) – meant as a Christmas gift for my wife.

Eye Mask – Wrong item & false delivery updates

I received the eye mask on 17th December, but the colour was incorrect. Amazon accepted that it was their mistake and promised a replacement by 21st December.

On 21st December:

I waited the entire day

No delivery agent came

No phone call was received

Yet I got an automated call from Amazon asking why I rejected the delivery, which is completely false. The product was never even attempted to be delivered, and it was wrongly marked as “customer rejected”.

I called Amazon customer care:

They promised delivery by 22nd December, 11 AM

Nothing happened

When I called again, they said they don’t know where the product is and asked me to wait 2 more days

So much for reliability and accountability.

OTG Oven – Defective product & forced refund

When the AGARO OTG Oven was delivered, it was defective. The oven door was not working.

I immediately requested a replacement, which was shown as available in the Amazon app. However:

The replacement request failed

Customer care told me the product was “out of stock”

I was forced into a return & refund, even though I clearly said I wanted a replacement

I had no choice and agreed to return the defective oven. It was picked up on 21st December.

Refund chaos & misinformation

Since the oven was urgently needed for our planned dinner, I requested an immediate refund so I could reorder the item. According to the app, if ordered again on 21st December, delivery would be 25th December — already too late for our family dinner.

Customer care:

Argued repeatedly

Hid behind “terms and conditions”

Finally agreed verbally that the refund would be processed by 22nd December afternoon

When I called again to confirm:

I was told the previous agent gave wrong information

Now the refund will take up to 13 days

So not only was I sold a defective product, I was misinformed, forced into a refund, and then lied to about refund timelines.

Final outcome

Our family & friends dinner was completely ruined

My wife’s Christmas gift is still unresolved

Countless hours wasted talking to customer care

Zero accountability, zero ownership, zero empathy

This has been the worst customer service experience I have ever had with any e-commerce platform. Amazon.in’s customer care is unreliable, uncoordinated, and misleading.

I am posting this publicly so others are aware that Amazon.in cannot be trusted during important occasions, and their customer care promises mean absolutely nothing.

Very disappointed. Very frustrated. Never expected this from Amazon.

I've dealt with Amazon for a long time. But as of recently, not only is the customer service now the worst, they're now based out of some call center in India, so the whole thing is pointless. They don't know what they're doing or remotely know their job. It's been over a week now and I can't seem to get a simple return and refund. I suggest bezos get back in the office and try to redeem his company because he's losing customers fast. Outside sources from the US DON"T WORK.

Rejected every review when 1 star to 3 star. This is the scam site, very bad packing Received damage.

I order items on Amazon, however they raise prices every quarter.

This is the most frustrating delivery experience I've ever had. My order has been canceled multiple times because the delivery agent isn't delivering it to my doorstep. When I contact customer service, they only make empty promises to resolve the issue.
The biggest problem is the complete lack of transparency and action. There is no acknowledgment or memo after I raise a complaint about a specific delivery agent. They keep repeating the same mistake, and it feels like a never-ending cycle. Every time the order is canceled, I have to reorder the product, only to have the same thing happen again. It's a complete waste of time and energy, and it's clear that no accountability measures are being taken to fix the core problem. The company only promises to "get it done" without ever actually doing so. This is a severe failure in service.

Worst experience of shoping ever!
It was my last shoping on Amazon's India but I wish to aware of amazon India.
You will wait for eternity for delivery!
Second another my order is as delivered but wasn't delivery!

Amazon offers no remedies for the issues caused by unfulfilled promises—despite full acknowledgment that these commitments would never be met. Leadership appears intent on sweeping the problems under the rug as quickly as possible. I tried to complain, but apparently there’s no department or email address to handle such grievances—no confirmation of the complaint even being received.

@amazonIN @AmazonHelp Such a pathetic service by your customer support team and your seller as I am trying to return the un working product from last one month and just getting a fake update always (see image) Your customer service team is one of the worst team as I called today spoke to Indraneel who would like robot.

I placed an order on Amazon India (Order ID: 402-5423599-4205911) and found that one item was missing from the delivery. I followed the return process as advised and was told to ship the item back on my own.

I used DTDC courier on 26th June, and the product was successfully delivered to the seller on 30th June (as per tracking). But when I spoke to Amazon support on 26th July, they shockingly told me the courier receipt is not valid, and hence, they won't issue the refund.

This is completely unjustified. The product has reached the seller, I shared the courier details, and yet, instead of resolving the issue, they’re trying to shift the blame on the customer.

Even worse — the Amazon representative ended the call abruptly while I was still talking, which is absolutely unacceptable.

This whole experience makes me question Amazon's commitment to customer satisfaction. It’s frustrating to see how genuine customers are made to run in circles even when everything has been done right from our side.

I sincerely hope Amazon looks into such cases seriously and improves its customer service standards.

Terrible Service by Amazon – Paid for 2 Items, Received Only 1, No Resolution Offered
I am extremely disappointed with my recent experience with Amazon. I had ordered 2 bottles of Kaminomoto Hair Serum, a premium and expensive product that I trust and use regularly. I paid for both bottles, but to my shock, only ONE was delivered.

Due to being abroad in Maldives during the delivery, I could not raise the issue immediately. But as soon as I returned and contacted Amazon support, they simply refused to help, stating they can’t take any action now. Seriously? This is completely unacceptable.

Just because I couldn’t contact immediately due to being overseas doesn’t mean I should be cheated out of my money. There is a clear mismatch between what was ordered and what was delivered — and Amazon expects customers to suffer for their mistakes.

This is a basic responsibility failure from Amazon’s end — how hard is it to check if the order was fulfilled properly? It’s not about the money alone — it’s about trust. And Amazon clearly doesn’t care about it anymore.

I demand either a refund for the missing item or a fresh delivery of 1 bottle of Kaminomoto Hair Serum at the earliest.

Very poor service. I expected much better from Amazon. Extremely disappointed.

Order number - 403-8445831-2561162

Date of experience: July 17, 2025

Unprofessional, unethical, inconsistent and impolite CS behaviour. A product bought (Order number 403-3888158-7340363) from Amazon where warranty is refused not honoured. Mail sent to seller on 11July with copy to Amazon. When contacted, seller refused and directed it to amazon. On a chat on 14th, 24hour replacement is committed by amazon CS and on 15th Jul, another Amazon CS denied while checking for the update. Amazon is asking me a letter from Seller while the seller says I have nothing to do with it, contact Amazon. PATHETIC

I am beyond frustrated with Amazon’s pathetic customer service and completely unreliable delivery system. I had ordered a Jabra headset, paid instantly, and was expecting a smooth experience like before. But what I got was pure harassment.

First, I was told the product was out of stock after placing the order. Then some agents said it would be delivered anyway. I even spoke to the delivery agent directly, and he promised delivery within 2 hours—only to cancel the delivery last minute with no explanation.

I’ve wasted days waiting, rescheduling my time for this delivery, only to be told later, “We’ll just refund you.” As if that’s enough. And guess what? Even the refund is not instant—I was told it will take 5 to 15 business days! That’s half a month!

So basically, I wasted nearly a month, got no product, no real support, and now I’m supposed to wait again just to get my own money back?

Amazon used to be reliable, but now their logistics and support feel totally broken. This experience was mentally exhausting and financially frustrating. Absolutely disappointed.

I formally raised a complaint regarding a highly disappointing experience with my recent order involving an exchange in Amazon India.

Today, I ordered a new Samsung phone under the exchange offer for my old Samsung M21. The amount was deducted from the total payable during checkout.

However, during delivery, the delivery executive initiated the phone test using the Rabbit Exchange app after transferring data to the new phone. The app showed that all tests were passed (screenshots attached). Despite this, I was unexpectedly asked to pay an additional amount, as the exchange value was completely removed without justification.

To resolve the issue, I connected your customer service representative on a conference call with the delivery executive. The delivery person acknowledged that the app had passed all tests but claimed there was nothing he could do. Shockingly, the customer service agent also refused to escalate the issue or offer any support, stating there was no further help they could provide.

This experience has left me extremely frustrated and disappointed. If the customer service cannot assist in resolving such clear discrepancies, it raises serious concerns about the reliability of your exchange program and support system at Amazon.

Their Prime membership is a joke in terms of delivery priority. They mostly delivery prime items after 10:00 PM in night risking customer safety. While non prime member get same order delivered next day early morning before 8:00 AM. so what is the point of buying prime membership? Tell me Amazon.

fine. Can be improved further. Its ok

I had a mostly positive experience with Amazon.in's service. The delivery was fast, and the packaging was secure, ensuring my order arrived in perfect condition. The customer support was responsive and helpful when I had a query about my order.

However, there is some room for improvement. At times, tracking updates were delayed, making it hard to know the exact status of my package. Additionally, the return process, while smooth, could be a bit quicker.
Overall, Amazon.in provides reliable service, and I’ll continue using it, but a few minor refinements would make it even better.

Hopeless.
Saga continues.

Were supposed to pick up return parcel . Waited from 7am till 8pm and was told pick up cancelled.

Contacted customer service, was told , will need further investigation. Usual delaying tactic. Then another said return activated and wait again from 0700-2200hrs tomorrow.

I have no faith in Amazon India, having wasted 3-4 days waiting for pick up to be cancelled at last moment.

Now they Wat investigation and wait till 11/03/25.I told I won't contact them again. Cancelled all my planned purchase as I do not have any trust Amazon India.

BE WARNED .

I am an Amazon customer in the UK and UAE. 90% of my shopping is done via Amazon only. I mistakenly thought Amazon India also had the same standard, and it's my fault. Amazon India does not meet Amazon ethics and standards that we have in the UK and UAE. I bought Pista from Amazon, paid 1 KG, and received only 500 GM. I provided all the evidence to Amazon India, but their customer service just avoids providing the information or details OR taking any actions. I am sure customers are still getting ripped off on the same product, but Amazon -- I am not going to care. Officially, I am taking them to court now to give some more advertisements on the standards and ethics.