AnswerFirst Reviews 191

We received notices that our bills were higher than we expected ($8k/$9k per month), and we were able to quickly get our data form
Modified at a the email field. Additionally, when we returned customer calls, we got very positive feedback about the angents! Everything has been seamless!
Thank you.
Rachele Klein

The onboarding experience was very easy. The staff was very friendly and they worked with me to make sure my script was perfect. Also, I asked one of my clients that scheduled with them how her experience was and she said it was also very professional and pleasant.

We are new to your company and we no complaints. From the very start it has worked exactly how we requested it to be set up.

The process is easy and you are in control of your business greeting and how the calls are handled. The only issue is reading the Call email that you receive with each call. Kinda difficult to find the actual message but once you understand the lay out. You are good to go.

We have been using AnswerFirst to support our construction business, and it has made a noticeable difference in how we handle incoming calls when we are unavailable to take a call. Getting real-time information via email and text when we are working in the field is invaluable.

We have found them to be dependable with 24/7 coverage and a professional representation of our company.

This team fast became a partner in our daily operations and set-up couldn't have been easier. Anyone in search of an affordable way to have a live person answering service need to look no further than AnswerFirst.

We had our phones put to them 24/7 to be answered during business hours then going to their voicemail for us after hours. Initially they asked us how we wanted our calls taken who we would like them directed back to. They did have any type of form or format to provide this information so we provided it in a detailed email. Initially in the first couple weeks it started off good then they would constantly change the procedure and calls would go to the wrong person or we would not get the follow up emails and worst of all they DID NOT record or provide us our after hours messages. After 6 WEEKS I was told they discovered they were not recording or keeping them and there was no way to retrieve them! During the 6 weeks I asked multiple times about after hours calls to verify that I was getting them and they were being sent same as the others via email. They continually confirmed everything was good and they were being sent. We were constantly getting calls from our customers saying no one ever called them back, yet we could not locate any income calls or messages. We lost 4 customers due to never getting their messages and not knowing they needed to hear back. Worst part I could believe when I asked our rep how our calls continued to be put to the wrong person and told him how important is was for us to get all of our customers calls he responded with "Do you have anyone else who could answer your phone" What the heck?? I told him if I did I wouldn't need your service company. What a way to run off your own work that you get paid for. Once we discovered this we stopped immediately. They offered a $500 credit for their mistake. $500 doesn't even come close to the amount of income we lost from the 4 customers or the 1 1-star review one of the customers gave us because of no one getting their messages and never getting called back! I WOULD NOT recommend using this company.

Your response of our experience does not reflect the standard of service you aim to deliver is not correct because this is what you did. Your internal review should have taken while we continued to have problems not after we lost customers due to your lack of service.

Well informed staff willing to answer all our questions and work with our cumbersome purchasing system

Great service. They pick up calls right away, are professional and have helped my business grow.

This has been great for me! I’m a new clinic and didn’t have the means to hire a front office staff. I’m very grateful that patients have a place to call, and I can focus on admin. I get notifications every time a patient calls in that I need to respond to.

I no longer miss call's that are important to me.

Every person I spoke with was courteous, concerned and helpful!!!

AnswerFirst is an incredible asset to any growing business. I keep getting compliments from clients about our great front desk. I highly recommend them to anyone running a business, to allow you to focus on your business while having a trusted partner cover the phones like they are part of your office.

They give great detailed messages in a timely manner!

Very perfessional and gives great customer service answering the phones.

Flawless execution as usual by the AnswerFirst team. We've worked with them for years and they've always treated really well.

Professional. Helpful. I'm enjoying having the service.

They have provided an excellent service so far. We been them using for a month and it’s been great!
Ty

Good experience so far. Some trouble with cost of junk calls, but resolving that now. Customer service very good.