Requested replacement keys. Greeted by a nice email requesting information, sent info over and within 24 hours a new set of keys has been dispatched. Not sure why there are any negative reviews as w... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A measure of how good a company cares for its customers is when things go wrong and unfortunately they do. Had two keys that were cracked at the plastic replaced without charge and within days of e-ma... Toon meer
Bedrijf heeft geantwoord
I had Apecs keys on my new house but the fob on one had broke and everywhere I asked tried to charge a fortune for full key replacement. I was going to try and make a fob for the key but contacted Ape... Toon meer
Bedrijf heeft geantwoord
I wasn’t sure what to expect from this company when I saw that I had a broken key. I called the APECS main phone number and spoke to Sue who was amazing. A quick explanation of what was wrong follo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
APECS is a leading producer of locks and door hardware. By designing and manufacturing a large range of high-quality hardware for the lock and architectural hardware industries, APECS has steadily grown to secure a leading position in the global marketplace since its establishment 30 years ago. Our own laboratories equipped with state-of-the-art technologies ensure that APECS products are manufactured in compliance with the highest standards. Our professional relationship with testing organisations allows us to produce door hardware that stand outs and builds confidence in our customers. APECS - protecting the home, the workplace and spaces between.
Contactgegevens
Unit 4 Navigation Point, DY4 0PY, Tipton, Verenigd Koninkrijk
- +441214682352
- info@apecs.co.uk
- apecs.co.uk
4,6
Uitstekend
77 reviews
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Great
Great, speedy service when I had a little issue, and no quibbles. Recommended ⭐
10 juni 2025
Review zonder uitnodiging
Antwoord van APECS
Hi Jane,
Thank you for taking the time to leave us a review — we truly appreciate your kind words and support. We're glad to hear you had a great experience with us!
If there's ever anything else we can help with, just let us know.
All the best,
The APECS Team
Phenomenal service
I had a fantastic experience with this company, and I want to highlight the exceptional service I received. I needed to order replacement keys, and when I called in, the representative on the phone was incredibly helpful. She patiently walked me through the entire process step by step, ensuring that I understood everything clearly. Great service
3 juni 2025
Review zonder uitnodiging
APECS - First class customer…
APECS have first class customer service. Problem with key and new one being sent 😁
23 mei 2025
Review zonder uitnodiging
Great Company
Helpful and friendly service as always. Great products and quick dispatch.
23 mei 2025
Review zonder uitnodiging
Excellent customer service.
Excellent customer service.
Great communication with myself,
Nothing was too much trouble
Excellent delivery time
Professional service
Would highly recommend
19 mei 2025
Review zonder uitnodiging
Very friendly
Very friendly, went on the modular course and thoroughly enjoyed it, very informative and would definitely recommend other lockies to go on it 👍🏻
21 mei 2025
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Great customer service
Great customer service, always happy to help when they can.
Always get our orders delivery next day or 2 day if custom made....
Perfect service.
Cylinders are great quality and available in 3 finishes as standard on the 3 star range.
20 mei 2025
Review zonder uitnodiging
Absolutely incredible service from sue…
Absolutely incredible service from sue today ordering my 3*diamond grade cylinders thank you so much 😊
16 mei 2025
Review zonder uitnodiging
We use APECS for all our cylinder…
We use APECS for all our cylinder requirements at our trade counter and for customer key-alike and master suite orders. Their team is always extremely helpful, and the turnaround time is excellent. We couldn’t recommend their services more highly – a truly fantastic company to work with.
16 mei 2025
Review zonder uitnodiging
Great work supplied 3*e3565np within 2…
Great work supplied 3*e3565np within 2 hours for specialist job. Keeping the customer happy ensures the wages get paid.
15 mei 2025
Review zonder uitnodiging
Horrendous Customer Service
Horrendous Customer Service.
I had a new front door cylinder fitted in October of last year and by February it was ceasing up. By April it was almost impossible to turn. I'd activated the warranty when I first had it fitted, so I contacted APECS with the details of the issue. After many back and forth emails, they told me it was probably not the lock causing the issue (what else was it?) and I should get a locksmith out because they wouldn't cover it. It was literally a case of the lock no longer turning. Absolutely useless. Warranty is not worth the paper it's written on.
7 mei 2025
Review zonder uitnodiging
Antwoord van APECS
Hi Kat
Following our internal discussion and a review of your emails, it seems there has been some uncertainty about the root cause of the issue. This is why we initially recommended contacting either a locksmith or your original installer to assess the situation.
As a manufacturer, we don’t have locksmiths available to carry out on-site assessments, and unfortunately, we’re unable to provide a free replacement without first confirming where the fault lies. Please note that our lock is just one component in the overall door setup, so the issue may stem from another part of the mechanism.
Once the fault has been properly diagnosed, we’ll be happy to assist further based on the findings.
Kind Regards
Brittny @ APECS
Customer service made all the difference
Keys are not fit for purpose, like other reviews on here the plastic tab at top of key has snapped on 2 keys, rendering the keys unusable. The website is not very helpful with information on claiming on warranty so i have had to email them to see how to claim. i will update with my experience of there customer service when claiming on warranty. (1 STAR).
UPDATE - I have received an email from APECS on how to claim for my new keys, i have sent the required info off to them and will update when i receive keys.
UPDATE - I have received my new keys and i can confirm that the top plastic cap has been improved from the original keys we got and the new ones do look more substantial.
CONCLUSION - although the original keys were really not fit for purpose (1 STAR), the new improved keys and the customer service i got from APECS has made me to adjust my rating from 1 star originally to 4 stars now. Thank you to Brittny at APECS for the excellent customer service.
19 april 2025
Review zonder uitnodiging
Antwoord van APECS
Hi Anthony,
I’m sorry to hear about your experience. This is a known, isolated issue regarding a faulty batch of keys. We have since made some design changes to our key heads to prevent these issues.
APECS offers a free replacement service for keys affected by this issue. We have registered your message, and someone will reach out to you shortly regarding your delivery and contact information, as well as a photo of the key.
Kind regards,
Brittny @ APECS
Extremely low standard of support.
Extremely low standard of customer/technical support… if you have one of their products that becomes problematic or even fails on you…. Then the APECS team basically does the same to the customer in a support aspect. They will become problematic throughout, and they will fail you. We experienced this firsthand and were very disappointed. Very disloyal considering we were a loyal customer that had purchased many of their products.
They need to remember. Great customer service will always cost far less than bad customer service in the long run.
I will never ever purchase an APECS hardware product again, and that’s for sure.
10 januari 2025
Review zonder uitnodiging
Antwoord van APECS
Hi Granville,
Apologies for the delayed response, and I’m truly sorry to hear you've had a negative experience with our customer service.
Could you please provide more details about your order and what issues you've encountered? I’d like to look into this further and get it resolved for you.
AP keys constantly break due to flimsy…
AP keys constantly break due to flimsy plastic head. Not fit for purpose. Why not do solid metal? Oh yes so you can get more money out of customer, silly me. Avoid if you can!
8 oktober 2024
Review zonder uitnodiging
An error was Fleeced made by their company yet…
An error was made by their company yet payment was required by the customer to rectify
15 juni 2023
Review zonder uitnodiging
Good for it price!
25 april 2019
Review zonder uitnodiging
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