ExpertChat Reviews 

169
•
TrustScore 1 uit 5

1,2

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Beoordeeld met 1 van de 5 sterren

Estafa burda y asquerosa. Que yo sepa y CONCIENTEMENTE yo no me he apuntado a ninguna suscripción de prueba de 3 días de nada, pero he recibido un mail diciendo que después de estos 3 días la suscripc... Toon meer

Beoordeeld met 1 van de 5 sterren

If there is a chance, I will rate this website with zero stars. A complete scam. They will not send you a confirmation email that will allow you to log in. You'll just receive charges because you can'... Toon meer

Beoordeeld met 1 van de 5 sterren

This website is a complete scam. The AI detection feature costed me 1$ for 3days but the same research paper was given different percentage of AI generated text and human generation text. The next... Toon meer

Beoordeeld met 1 van de 5 sterren

They charged you extra for the library even though you paid for a 3-day subscription anyway. I wasn't able to click cancel the subscription, which I assume they did on purpose to stop people from canc... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Bijles

Geschreven door het bedrijf

ExpertChat is a math-solving and learning platform. It provides you with step-by-step solutions to any math task in a flash and comprehensive help from real-person math experts in online chat 24/7.


Contactgegevens

1,2

Zeer slecht

TrustScore 1 uit 5

169 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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1,2

Alle reviews

(169)

28 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

This is a very poor website

This is a very poor website, whatever you do make sure you avoid using this service. The overall user experience was bad and the customer service representatives lack common skills, and I would not recommend it to others looking for a seamless online experience. I asked for a question to be solved I was made to believe my question has been answered but before I am able to reveal my answer I have to pay, which I did because that saves me time only to find out that no question was answered, I immediately wrote the customer service and the girl told me nothing can be done that I had to wait for my question to be answered. They take your money and tell you you’ve been informed already before making the financial decision lol, screams fraudulent. This has nothing to do with pricing, it’s a cheap website to use but the system at which you make people put in their payment information is fraudulent. Don’t make people think their question has been answered and request for payment to reveal the answer only to find that the question was unanswered. I waited almost 30 minutes for a solution that I was told takes little less than 2 mins to be answered

27 februari 2024
Review zonder uitnodiging
Logo ExpertChat

Antwoord van ExpertChat

Hello!
Thank you for your review! This price for our product is due to the fact that we take a personalized approach to solving any problem, so that our customers get the best experience using our application. It is also important to note that our Math experts are true professionals with vast experience in their sphere.
Of course, some tasks require more time to solve.

Best regards,
Support Team

Beoordeeld met 1 van de 5 sterren

SCAM

I did the free trial twice. The second time the answers I recieved were not all correct, I sent an email to cancel and heard nothing. Then I get charged $99 dollars, so I reached out and was denied a refund but they happily cancelled my subscription.
When I asked how long my account would be active I was told just over 30 days!! 99$ a month that is insane!

EDIT: what a condescending reply, not surprised because that's how each representative I spoke with was as well, as I've stated I reached out to cancel during my trial, so because no one bothered to reply in time that's my fault? In order to cancel you have to send a request to the support team so you are at their mercy. Perhaps add a cancel subscription button where you can do it yourself? Then people wouldn't feel unfairly charged.

21 februari 2024
Review zonder uitnodiging
Logo ExpertChat

Antwoord van ExpertChat

Hi!
You have been informed about the cost of the service at each stage. You could cancel your subscription at any point in the trial period.
If you have any questions, please contact our support team

Best regards,
Support Team

Beoordeeld met 1 van de 5 sterren

Fraudsters

Fraudsters. Don’t give them any bank or credit card info. Even if you cancel, they keep charging you hundreds of dollars.

4 februari 2024
Review zonder uitnodiging
Logo ExpertChat

Antwoord van ExpertChat

Hello! We'd love to understand what went wrong. Please email us via the Support Option in your app so we can try to fix it for you. Thank you in advance!

Beoordeeld met 5 van de 5 sterren

The customer service was on point

The customer service was on point even when the company marketing strategies were off the charts.
Thank you for that

17 december 2023
Review zonder uitnodiging
Logo ExpertChat

Antwoord van ExpertChat

Greetings, Luis!

We're delighted to assist you!
Wishing you a wonderful day:)

Warm regards,
Support Team

Beoordeeld met 2 van de 5 sterren

Honestly it was taking too long to…

Honestly it was taking too long to answer my questions and now I want to cancel my subscription 😭 and their reply is wrong. U guys didn’t help at all💀 But ight 😂😂😂

8 december 2023
Review zonder uitnodiging
Logo ExpertChat

Antwoord van ExpertChat

Hello!
We can see that your subscription was canceled within 5 minutes after you contacted the support team. Why are you leaving a bad review as if we didn't help you?😭
It's true that some math tasks take longer to resolve.

Best regards,
Support Team

Beoordeeld met 5 van de 5 sterren

Great servise very kind hope a raise…

Great servise very kind hope a raise for everybody specialy (dexter) haha
Thank you again

30 november 2023
Review zonder uitnodiging
Logo ExpertChat

Antwoord van ExpertChat

Hello Miriam!

Appreciate your feedback!
We'll make sure Dexter hears it.🙂
Our team is dedicated to serving our users at our best.
Wishing you a fantastic day!

Warm regards,
Support Team

Beoordeeld met 1 van de 5 sterren

Likely fraud

I agree with the majority of the reviews. This looks like a classic fraud designed to mislead people (teenagers?) with their aggressive T&Cs. They do not respond to cancellation requests and charge your bank account through recurring payments. What you need to do is to cancel your bank card immediately and report the transaction to your bank. In my case it was reversed in one day. Finally, to make life of these scammers less pleasant, use the UK and EU GDPR legislation. You have the right to submit an access request (SAR) for all the info they have on you (through their "support team" email), and you have the right to be forgotten (ie for your data to be erased). Just a short and simple email with these requests should suffice. If they don't respond and comply within a certain period of time, they are in breach of GDPR legislation and can be seriously fined. Just google it if you need more details. Good luck

27 november 2023
Logo ExpertChat

Antwoord van ExpertChat

Hello Andrey!
Your review is not true🙈
You can always contact our support team and cancel your subscription. We process requests in 5 minutes.
We don't see any request from you.

If you have any questions about unsubscribing, please contact our support team.🙂

Beoordeeld met 1 van de 5 sterren

SCAM

These guys are freaking scammers. Gave them a math problem, paid $0.99 but they tried to remove $99.89. Thank goodness my account balance was lower. They still didnt solve my math equation

26 november 2023
Review zonder uitnodiging
Logo ExpertChat

Antwoord van ExpertChat

Hello Ashleigh!
Why are you writing that we are scammers if your subscription was canceled immediately after you contacted us?

Moreover, you saw the price of the service when you registered.
You have confirmed your subscription to the service yourself.
We also sent you letters with the price. No one deceived you. You can check your mailbox and see all the emails.
We're sorry that you got a bad impression😭
We really do the best for our users!🙃

Best regards,
Support Team

Beoordeeld met 1 van de 5 sterren

They suddenly charged me 74 dollars…

They suddenly charged me 74 dollars even though I was not premimum in any way. Moreover, the premimum fee is 9.99 dollars. I only solved 2 questions in the app for 1 dollar, I didn't do anything else. When I log in now, it doesn't show that I have a premimum membership. Then why did they charge me 74 dollars? If you don't deposit my money, I will deal with you really hard and you will have to deposit many times more. Never, ever use them, they are scammers. I have already contacted with your support, i sent you an email.

26 november 2023
Review zonder uitnodiging
Logo ExpertChat

Antwoord van ExpertChat

Hello, Selin!
We don't see any requests from you to our support team. You can contact our support team using the support option in the service.
Please contact us and we will help you🙃
We cannot identify you from your feedback😥
You were fully informed about the cost of the service. We're sorry to hear that you didn't notice the price during registration. We also sent you emails with the price.
We really want to help you🙂
Please contact our support team.

Best regards,
Support Team

Beoordeeld met 5 van de 5 sterren

I was speaking with Dexter stone

I was speaking with Dexter stone

He is truly human
He seeks to serve people and understands their situations
This is a person I am truly grateful to

25 november 2023
Review zonder uitnodiging
Logo ExpertChat

Antwoord van ExpertChat

Hello, Ahmad!
Thank you for your feedback!
We will definitely pass it on to Dexter.🙂
Our team is committed to doing the best for our users.
Have a great day!

Best regards,
Support Team

Beoordeeld met 5 van de 5 sterren

Happiness is solving math on…

Happiness is solving math on app.expertchat.me! The ultimate math solver app, rescuing students from homework dilemmas. Thanks, app.expertchat.me, for the academic rescue!

13 oktober 2023
Logo ExpertChat

Antwoord van ExpertChat

Hi Rachelle!

We're delighted to learn that you've found our app valuable. 😊 Kindly assist us by sharing the news with your friends. If you have any feedback or suggestions, feel free to reach out to our Support team through the Support option.

We look forward to hearing from you! 🥰

Warm regards,
Support Team

Beoordeeld met 5 van de 5 sterren

I'm thrilled with app.expertchat.me

I'm thrilled with app.expertchat.me! It's a lifesaver for math problems. The app's math solver is excellent, providing top-notch homework help. Grateful for its support and efficiency.

2 september 2023
Logo ExpertChat

Antwoord van ExpertChat

Hello, Michael!
Thanks for your review!😀
Please recommend our app to your friends, and don’t hesitate to shoot us a note via the Support option in your App, if you have any questions.

Best regards,
Support Team

Beoordeeld met 1 van de 5 sterren

DONT BELIEVE THIS SCAM

DONT BELIEVE THIS SCAM COMPANY
EVEN THEY HAVE SOME GOOD REVIEWS HERE PRETTY MUCH ARE MADE UP 💯
THEY WILL TRY AND TRY TO TAKE MONEY OUT FROM YOU DONT YOU EVER FALL.
They charge me $114aud nov 7 2023 then another kne $114 aud nov 13 2023 can you believe that im still trying to ask help from my bank i know theyll refund me but such a waste of time and effort. HEY EXPERT CHAT TEAM STOP SCAMMING PEOPLE I WISH YOU WILL GET 20 times the amount of frustration and money they took from innocent people!

13 november 2023
Review zonder uitnodiging
Logo ExpertChat

Antwoord van ExpertChat

Hello!
You were provided with all the information regarding your subscription during registration. Moreover, you have received emails with this information. You can contact our support team at any time if you have any questions:)
If you have any questions, you can contact support by clicking the Support button.
Or you could follow the Support link in the email we sent you. We don't see any support requests from you.

You write a second review here, but do not contact our support. Could you please tell us how we can contact you to help?

Best regards,
Support Team

Beoordeeld met 1 van de 5 sterren

SCAM

it keeps trying to take money from my bank account that i thought it was google pay. the site disguised to google function but if you register your card on it all your money will be drained to greek scammer

9 november 2023
Review zonder uitnodiging
Logo ExpertChat

Antwoord van ExpertChat

Hello!
If you have any questions regarding transactions, please contact our support team. You can contact our support team by clicking the Support button.

We really want to help you!

Best regards, Support Team

Beoordeeld met 1 van de 5 sterren

Very stupid app

Very stupid app
Didn't even solve my question
Wrong answer
Took my money without consent

1 november 2023
Review zonder uitnodiging
Logo ExpertChat

Antwoord van ExpertChat

Hello!
Thank you for your feedback and we are deeply sorry for the inconvenience.
Can you please share the problem with us in more detail so that we can improve our app. Please write to Support (Support button on the website) and send us the screenshots of the problem. Thank you in advance!

Best regards,
Support Team

Beoordeeld met 5 van de 5 sterren

A Lifesaver for My Math Challenges!

The service is a total game-changer, seriously! I'm a high school student, and let's face it, math can be a real pain. But the service? It's my secret weapon!

So, picture this: I had this crazy tough calculus problem, and I was totally lost. I just snapped a pic, sent it to the service, and boom! Got back a step-by-step solution. It was like having a math whiz right in my pocket.

But here's the cool part - it's not just answers. The service has this AI tutor thingy that breaks down tricky stuff into easy-peasy lessons. It's like having a math buddy you can chat with anytime.

Honestly, the service has changed the game for me. No more late-night math meltdowns. I'm telling ya, every student needs this.

Shoutout to the service for being a real lifesaver! 😎

2 november 2023
Review zonder uitnodiging
Logo ExpertChat

Antwoord van ExpertChat

Hello, Helen!
Thank you for 5 starts😊
Thank you in advance!
Best regards,
SupportTeam

Beoordeeld met 5 van de 5 sterren

Awesome app!

Awesome app!
Used it a lot of times, super helpful.

Haven`t experienced any problems.

23 oktober 2023
Review zonder uitnodiging
Logo ExpertChat

Antwoord van ExpertChat

Hello, Maksym!

We value your review, and it means a lot to us😀
If you're enjoying our service, please think about recommending it to your friends.

Best regards,
Support Team

Beoordeeld met 1 van de 5 sterren

Scammed me $101.74 after I purchased…

Scammed me $101.74 after I purchased through Applepay for 99 cents/10 questions. Don’t know how they were able to charge me extra without authorization. So pissed! Zero stars and don’t fall for these tricks!

20 oktober 2023
Review zonder uitnodiging
Logo ExpertChat

Antwoord van ExpertChat

Hello!
We apologize for any issues you've faced with the service.
If you need assistance with unsubscribing, please get in touch with our support team.

We're always available, so please reach out to our support team using the "Support" button. 😊

Best regards,
Support Team

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