Arachas Reviews 

I would like to say a massive Thank You to Orla Callaghan who looked after my Insurance renewal this year. The whole process was painless for me. Which allowed me to get on with my day to day working of my Business. Orla started the process in a timely manner so she was able to get any information she need from me without putting me under pressure. She got me a very good deal to keep my Insurance costs inline with last years amounts so I am happy with that.
Many thanks again for a great service.
Orla Hendron
Managing Director
The All American Launderette

Our experience was marked by consistently poor communication and inaccurate documentation. Key details were frequently missing or incorrect, including invoice numbers, dates, and even the company address.
Endorsement notes were not provided for significant year-end adjustments, which created additional complications. When we raised these concerns, the response from the regional manager unfortunately included further documentation that still contained multiple errors — again with incorrect dates, wrong company details, and missing invoice numbers.
Overall, the standard of service was extremely disappointing. After many years as a client, we regret our continued engagement. Since moving to an alternative provider, our insurance costs have reduced significantly — nearly halved — reinforcing that leaving was the right decision.

I was very well looked after by Sinead Swayne. I found her so easy to deal with and would highly recommend her. She was very knowledgeable

Very helpful & efficient service today, a pleasure to deal with Mary Keating.

Excellent as always from Sinead Swayne ,always helpful and on hand to answer any questions I have ,was also a big help on dealing with my recent claim

Had the option of a call back which I

Person who dealt with my car insurance query Tara Burns was excellent, friendly and efficient.

I have dealt with Sinéad Swayne for years now and have always found her extremely professional and accommodating

Excellent service from sinead Swayne as allways the price this year for the car was about 500 euro cheaper than last year what a result i find sinead to be on top of her game thank you michael crowne

Sinead Swayne is a pleasure to deal with, and always on top of her job.

As always Sinead Swayne has come up trumps with our latest insurance renewal. We have full trust in Sinead to source the best premium for us to suit our needs and look forward to doing business again in the future as our other insurances come up for renewal.

I was very happy with my experience with arachas car insurance. I work in the financial sector and received an email re insurance, gave them a call and spoke to a very helpful guy called Dean who has guided me through the whole process, he is a credit to your company, his efficiency was outstanding and very helpful. He is my reason for taking the policy through this company. Marie smith

Norma was so helpful and professional. It was a pleasure to deal with her .

The person with whom I dealt was so professional: knew what to do and how to do it; was pleasant and warm at all times, yet never overstepped the mark. Nothing was too much trouble. It was not possible for me to give her all the information on my first call. I asked if I could contact her on the first working day afterwards. Her response was that she would contact me. Early in the working morning if the specified day. Which she did. It is not often that people in companies follow through on a promise. She did. She also phoned me back after we had completed the car insurance renewal with news that there was more and better cover regarding one issue than I had thought. True customer service because it was unlikely - and is - that I would have double-checked in the small print afterwards.

Excellent experience as always with Sinead.

Norma was always very helpful and professional to speak to about my car insurance. Appreciate the help!

Have had my yacht insured with Craftinsure (now Arachas) for 9 years, excellent service and communications and at a reasonable price.

Dealt with Tara today regarding a car insurance issue. She advised me to hold on while she investigated my query. The phone call got cut off but she immediately rang me back. She advised my issue would be resolved by end of day. It was...Tara was true to her word so it's a 5 star review from me. Thank you Tara.

Claire was great at sorting out issues with my motor insurance.

My brother (RIP) used this company for his business Insurace, while I was taking care of his estate they have provided me an excellent customer service and always available at the end of the phone/ email to answer all my questions.
When a refund was due they fully investigated and credited brothers estate with same. I dealt with Mr Robert Gibbons, and he responded to me professionally and timely manner at all times.