Leider zu spät bemerkt, Sweater ist nur Designed in Ireland (Raheen Sweater Roll Neck) nicht Made in Ireland. Den Hinweis dazu findet man nur versteckt in den FAQ. Herkunftsland wird nicht genannt.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Rücksendung praktisch unmöglich. Rücksendung soll erst nach Ausdruck des FedEX-Rücksende-Labels möglich sein. Ruft man die Seite auf, die dafür zur Verfügung gestellt wird, landet man auf einer Seite... Toon meer
Bedrijf heeft geantwoord
Leider kratzt die Strickjacke aus Merinowolle etwas. Obwohl ich ein langes T-Shirt drunter hatte. Dass die Rücksendung in jedem Fall schon mal 35 Euro kostet habe ich leider erst jetzt gesehen. Davon... Toon meer
Bedrijf heeft geantwoord
I just received my cardigan. It's beautiful- true to colour and fit. I'm size 12 and ordered the medium and it's perfect. It's beautiful soft wool, I love the design and the detailed stitching. Packag... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Aran Woollen Mills is an Irish knitwear brand established in 1965, based in County Mayo, Ireland. We design and manufacture authentic Aran sweaters, cardigans, and accessories using 100% natural wool. Rooted in traditional Irish craftsmanship, our collections combine heritage Aran knitting patterns with modern design and sustainable practices. Known for quality, warmth, and durability, we supply premium Irish wool knitwear to customers worldwide.
Contactgegevens
2,5
Slecht
27 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Seems like a con
I wish I'd read the reviews before ordering a very expensive cardigan @ £145.00. I was given the discount code - WELCOME 10 - FOR 10% OFF THE PRICE but there was NOWHERE to insert that code on the payment page. Should have cost me £130.50. I've emailed the company about this but to no avail.
I'll go through my card company to issue a charge back cos I cannot cancel the order.
BE WARNED!!!
Update: AranWoolen mills got intouch straight away and have honoured the 10% discount, so the rating has gone up and THANK YOU :-)
Can't ask for better service than that.
12 mei 2026
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi Angela,
Thank you for your feedback, and we are very sorry for the inconvenience caused during your shopping experience. We would like to clarify a few points regarding your order.
You placed your order and contacted us at 9:30 am today, and we replied to your email at 12:30 pm the same day. As a gesture of goodwill, we have already arranged a 10% partial refund for your order. We also explained that the 10% discount code needs to be entered and applied on the checkout page before payment is completed.
Your parcel is scheduled to be dispatched tomorrow, so if you would still like to cancel the order, that is absolutely no problem. Simply reply to our customer service email as soon as possible and we will be happy to assist you.
We always aim to provide fair support to all customers and remain available should you need any further help.
Warm regards,
The Aran Woollen Mills Team.
Keine Retoure möglich
Leider reagiert der Verkäufer nicht auf eine Retoureanfrage. Dies wird von ihm explizit verlangt. Weitere Nachrichten kommen nicht mehr bei ihm an.
19 januari 2026
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi Renate,
Thank you for your feedback, and we’re very sorry to hear about your experience. This is not the level of service we aim to provide.
We have checked our records and were unable to find any correspondence matching your request, which suggests your messages may not have reached us.
We would really like to assist you with your return. Please contact us again with your order details so we can look into this as a priority and help resolve the issue as quickly as possible. Our email address is customerservice@aranwoollenmills.com or call us on +353 98 44938.
Warm regards,
The Aran Woollen Mills Team.
Leider zu spät bemerkt
Leider zu spät bemerkt, Sweater ist nur Designed in Ireland (Raheen Sweater Roll Neck) nicht Made in Ireland. Den Hinweis dazu findet man nur versteckt in den FAQ. Herkunftsland wird nicht genannt. Lieferung erfolgt auch nicht in Pappschachtel zur Aufbewahrung wie beworben sondern in einer Plastiktüte. Ich tippe auf maschinelle Billigproduktion Made in China.
Update, eine ähnlich lautende Bewertung wird von Aran Woolen Mills nicht veröffentlicht. Nur Jubelbewertungen sind erwünscht.
23 januari 2026
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi Lehmann,
Thank you for your feedback, and we’re sorry to hear about your disappointment.
We’d like to clarify that product origin is not intended to be hidden, and we take your comments on board regarding how clearly this information is presented on our website. Over 85% of our products are made in the west of Ireland. A small number of items are designed in Ireland but produced overseas due to limitations in our in-house capacity for certain types of knitwear. Even for products made outside Ireland, we invest significant time and craftsmanship into the design process, and all wool is ethically sourced. We work exclusively with skilled knitwear manufacturers who uphold strict ethical production standards in both Europe and Asia.
In relation to our packaging, we have recently updated our packaging from cardboard boxes to paper bags as part of our commitment to sustainability, the inner plastic bag is for garment protection during transit. This change helps reduce waste while also making it easier for our customers to dispose of or recycle the packaging.
We would also like to reassure you that we do not publish only positive reviews. All verified customer feedback is handled through an independent review platform and is moderated according to their guidelines, not by selectively filtering opinions.
We appreciate you taking the time to share your concerns and will use this feedback to continue improving.
Warm regards,
The Aran Woollen Mills Team.
Really poor quality
Bought my 2nd Tully jumper in June 2025. The quality was beyond poor with the worst piling of any jumper I've ever owned . I adored my first one in cream bought in 2024 , this one was bought in 2025 was Slate grey . The piling started immediately, it now looks like a rag . I've never even washed it as it's better not to wash Arans frequently and I didn't want them blaming me. I contacted the company in September complaining about the piling, sending photos . They said this was a NORMAL part of having an Aran jumper, part of the wool . They said to shave it !! I'm Irish, living in Kerry , my mother knitted Arans when we were children . This never happened her Arans . The quality of the wool in the Slate Grey is appalling and that is why this is happening. These jumpers have just 2 reviews on Aran Woollen Mills website , 5 star , so they obviously filter out poor reviews . I would want against buying from this company ! At the very least I expected them to ask me to return jumper for examination of give me some kind of discount to buy a different jumper . Ive spent over €200 on jumpers with them and feel very badly treated as a returning customer with a genuine complaint ! I cannot wear the jumper now as it's an embarrassment after just 6 months !
9 januari 2026
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi Maggie,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience with your Tully jumper. We completely understand how disappointing this must feel, especially given your positive experience with your previous purchase.
Pilling can occur with all wool garments due to natural fibre movement and friction during wear, and it is not a reflection of the garment being defective. That said, we fully appreciate your concerns regarding the difference in appearance and performance between the two pieces.
It may also help to clarify that the supersoft wool used in this style is different from the traditional, more robust wool commonly used in Ireland in past decades. Modern softer yarns are designed to feel gentler against the skin, but they can be more prone to surface pilling with wear as a result.
We’re also sorry that our previous response did not fully address your concerns. Our suggestion of using a wool comb is intended to help maintain the garment’s appearance, though we understand this may not have felt like a sufficient resolution in your case.
We would also like to reassure you that we do not filter out genuine customer reviews on any platform. All verified reviews are published in line with our review provider’s moderation guidelines.
We’re truly sorry that you feel disappointed as a returning customer, and we appreciate you sharing your detailed feedback, which will be reviewed by our product and quality teams.
Warm regards,
The Aran Woollen Mills Team.
4 Wochen auf Lieferung gewartet
4 Wochen auf Lieferung gewartet. Keine Info über Verbleib der Sendung. Nach Recherche bei FedEx festgestellt, dass es eine Rücksendung gab. 200€ nicht zurück gezahlt.
20 december 2025
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi Iris,
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating and disappointing this situation must have been.
We have checked our records and can confirm that our team did attempt to contact you on two occasions following the failed delivery, but we did not receive a response at the time. In such cases, parcels are typically returned by the courier after a period of holding.
We also understand your concern regarding the lack of tracking updates and communication. We are currently reviewing our courier and notification processes to improve visibility and ensure customers are better informed throughout the delivery journey.
Regarding the refund, this has since been issued, but we’re very sorry for the inconvenience and delay you experienced in the meantime.
We’re grateful you brought this to our attention and appreciate the opportunity to improve.
Warm regards,
The Aran Woollen Mills Team.
Keine Retoure möglich
Ich habe einen Pullover in meiner normalen Größe bestellt, die Qualität ist wirklich sehr schön, aber er ist viel zu groß. Dann wollte ich ihn retournieren aber weder die E-Mail-Adresse noch der Kontakt über Instagram haben auf meine Anfragen reagiert. Jetzt sitze ich auf 120 €, was für den Pullover sicherlich ein guter Preis ist, den aber hier niemand tragen kann. Eine Rücksendung war wie gesagt nicht möglich. Auf meine Anfragen wurde einfach nicht reagiert und meine E-Mails kamen als Spam zurück, die überall angegebene E-Mail-Adresse ist nicht erreichbar . Ich kann nur abraten hier zu bestellen.
Das ist definitiv kein korrektes Verhalten einem Kunden gegenüber, wenn man Kunden nach seiner Bestellung so alleine lässt und wenn man in seinen Bedingungen eine Rücksendung auch anbietet Selbstverständlich hätte ich die Kosten für die Rücksendung übernommen, so steht es auch in den Vereinbarungen. Aber mir wurde ja nicht mal diese Option gegeben. Sehr schade.
1 december 2025
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi Corinna,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. This is not the level of service we aim to provide.
We understand your frustration regarding the sizing issue and the difficulties you encountered trying to reach us. We also understand how disappointing it is when you feel you haven’t been able to complete a return in line with our policy.
We would like to reassure you that we are a legitimate and active company, and we are actively reviewing our customer service channels to ensure enquiries are handled more efficiently. We have also checked our email records and were unable to find any correspondence matching the details described, which suggests your messages may not have come through to our system.
We are also in the process of improving our returns system to make it clearer and easier to use, including working with a fulfilment partner to streamline communication and processing.
We’re very sorry that your experience has fallen short on this occasion, and we appreciate you bringing these issues to our attention.
Warm regards,
The Aran Woollen Mills Team.
Awful delivery
No advance notice for day of delivery, until day of delivery.
No advance notice for time slot of delivery, until time slot of delivery.
No delivery within the time slot.
You wasted my day, destroyed my schedule, and really annoyed me.
8 december 2025
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi there,
Thank you for your feedback, and we’re very sorry to hear about your delivery experience. We understand how frustrating it is when timing isn’t communicated clearly and when this disrupts your plans.
While delivery notifications and time slots are managed by the courier, we appreciate that this impacts your overall experience with us. We are currently looking into alternative courier services to improve reliability and communication for our customers.
We’re sorry again for the inconvenience caused and appreciate you bringing this to our attention.
Warm regards,
The Aran Woollen Mills Team.
Bought a sweater last year and it…
Bought a sweater last year and it quickly turned into my fav one, so much so that I goy myself a second one this year as a birthday gift. Excellent fit, beautifully made and competitive price.
20 november 2025
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi JG,
Thank you so much for your kind feedback. We’re delighted to hear your first sweater became such a favourite—and even more so that you came back for another. That really means a lot to us!
We really appreciate your support and hope you enjoy this one just as much.
Warm regards,
The Aran Woollen Mills Team.
Leider kratzt die Strickjacke …
Leider kratzt die Strickjacke aus Merinowolle etwas. Obwohl ich ein langes T-Shirt drunter hatte. Dass die Rücksendung in jedem Fall schon mal 35 Euro kostet habe ich leider erst jetzt gesehen. Davon abgesehen ist die Farbe anders als auf den Bildern und sie Nähte sind lieblos zusammengeheftet. Naja. Ich muss mir jetzt etwas richtig Dickes zum unterziehen besorgen.
14 november 2025
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi Ulrike,
Thank you for your feedback, and we’re sorry to hear the cardigan didn’t meet your expectations.
Merino wool is generally softer than traditional wool, but we understand that sensitivity can vary from person to person. It’s also disappointing to hear your comments on the colour and finishing, as this is not the standard we aim to provide, and we will share this with our quality team. Please note that colour can sometimes vary slightly depending on screen settings and lighting across different devices.
Regarding returns, we appreciate your concern about the cost. We have recently updated our process, and return shipping for European customers is now reduced to €15 to make this more manageable.
We’re sorry this experience hasn’t been a positive one for you, and we truly appreciate you taking the time to share your feedback.
Warm regards,
The Aran Woollen Mills Team.
Je vis un enfer depuis que la société…
Je vis un enfer depuis que la société Aran m'a adressé un gilet troué au niveau d'une manche.
le retour a demandé un mois et depuis des mois je suis harcelé par la société fedex pour régler les frais de retour de 122.59.
j'ai juste utilisé le bon de retour fournis par Aran
Aran reconnait qu'il s'agit d'un produit non conforme et que les frais de retour leur incombe mais je suis néanmoins menacée de poursuite pour la facture
rien n'y fait
- contact avec le service consommateurs Aran
- lettre recommandée avec les preuves chez Fedex
faites bien attention car l'achat d 'un pull irlandais peut se transformer en enfer bureaucratique.
je n'ai jamais vécu une telle mauvaise expérience
1 juli 2025
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi there,
Thank you for taking the time to share your experience, and we’re very sorry for the stress this situation has caused.
We sincerely apologise for the issue with the defective item and for the difficulty you’ve encountered with the return. As you’ve noted, in this case the return costs are our responsibility, and you should not be dealing with these charges.
We want to reassure you that we are taking this seriously and will follow up directly with FedEx to resolve the matter and ensure no further action is pursued against you.
We understand how frustrating and worrying this has been, and we’re very sorry that it has taken so long to reach a resolution. Please do contact us again with your details so we can prioritise this and bring it to a close as quickly as possible.
Warm regards,
The Aran Woollen Mills Team.
£25 returns. Poor quality. Poor customer service.
The cardigan I purchased was over £100 and the website lists the prices in pounds sterling which is very misleading. The website adds a lot of tax when you come to purchase the items. It is not really obvious the only company office/ base is in Ireland meaning that returns will be at an exorbitant cost. I bought 2 sizes to try on with the view of returning 1. The returns label is through FedEx Express and costs £25! FedEd Express is not a service widely supported in my area and my local shop that offers FedEx returns does not offer FedEx Express meaning I have to drive 30-1 hour to the next closest Fedex hub. I asked Arran Woollen Mills to extend the return window to give me more time to do this, but they refused.
The cardigan I did keep that cost over £100 has also bobbled on the arms after a few wears, so is not even the quality I would expect of something so expensive.
I would avoid. The whole thing has been stressful and expensive and inconvenient.
8 april 2025
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi there,
Thank you for taking the time to share your experience, and we’re very sorry to hear about the frustration this has caused.
We understand your concerns around pricing and overall convenience. While our website may have displayed prices in pounds, we do offer the option to shop in your local country and currency, which can help provide clearer pricing depending on your location. For UK customers, the product price you see includes all applicable local sales tax (like VAT or GST) and duties. This means that there are no extra taxes or duties to pay upon delivery. The price you see at checkout is the final price.
We also recognise the inconvenience you experienced with the return process and courier access in your area. We have recently partnered with a third-party fulfilment provider to simplify returns, and the UK return cost has now been reduced to £17 as part of this improvement.
We’re also sorry to hear about your concerns regarding the wear of the cardigan. Pilling is a natural, inevitable occurrence amongst premium wool products. There are a number of misconceptions out there about pilling.
It is simply a normal occurrence on a newly knitted product as extra loose fibres in the premium yarn twists shed during the first wear of the garment. The truth is that premium yarns like our supersoft wool are often spun quite differently to their lower quality synthetic cousins, which is why pilling occurs. We do offer a care set specifically designed to help gently remove pilling and maintain the garment over time.
We truly regret that your experience was stressful and did not meet expectations, and we appreciate you taking the time to share such detailed feedback.
Warm regards,
The Aran Woollen Mills Team.
Bought a sweatet for my daughter from…
Bought a sweatet for my daughtet from Aran wollen mills in December for delivery to her for Xmas . No problem, but I was charged twice. Once full price and once with a discount available. I have sent them copies of my bank statement (twice) and they have said there is no record of these payments. The bank gave me the reference codes ; again they say they have no record. It is nearly four months now. Unbelievable.
12 december 2024
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi Pat,
Thank you for your feedback, and we’re sorry for any confusion caused.
We have checked your order history and can confirm that two separate purchases were made.
We have also reviewed our email records and were unable to find any correspondence relating to these orders, which suggests your messages may not have reached us.
We understand how this situation may have seemed concerning, and we’re happy to review this further with you if needed. Please feel free to contact our customer service team again with any additional details so we can assist you directly.
Contact us at customerservice@aranwoollenmills.com or call us on +353 98 44938.
Warm regards,
The Aran Woollen Mills Team.
Beware!!
Beware!!! If you need to return an item to this store it will cost you £25. I was shocked. The cardigan I bought was £92. At that price I would have expected a free returns label. I would advise anyone to look elsewhere for knitwear.
23 januari 2025
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi Peter,
Thank you for your feedback, and we’re sorry to hear about your experience.
As a small Irish business, we know that the cost of international shipping is often prohibitive for customers overseas so we provide a flat-rate return option that offers integration with customs. We have recently reduced the UK return cost to £17 to help make this more manageable for our customers.
We appreciate you taking the time to share your thoughts, and we’re sorry we didn’t meet your expectations on this occasion.
Warm regards,
The Aran Woollen Mills Team.
An absolute joke
An absolute joke, jumper is too small (even though I used their size guide), and returns are a nightmare and soooooo long winded, expensive and complicated. Tried using Fedex as advised but upon reaching the local depot was told they couldn't accept it for security reasons! Tried to send via RoyalMail and 3 weeks later the jumper is returned due to some customs "failure" (we followed all the instructions about sending back to the letter). So now stuck with a jumper which is too small and appears to have the properties of a boomerang. Desperate to resolve this by speaking to some one rather than emailing back and forth (lucky to get a reply 2-3 days later), but one phone number doesn't work and the other one I have found (a trade number) doesn't pick up. All I want to do is return a jumper to Ireland - how can it be so difficult!!!!!!
2 februari 2025
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi SB,
Thank you for taking the time to share this, and we’re very sorry to hear about the frustration you’ve experienced. This is clearly not the level of service we aim to provide, and we understand how disappointing and inconvenient this situation has been for you.
We’re especially sorry to hear about the difficulties you encountered with both return options and the delay in getting support. Return processes involving international shipping and customs can unfortunately be complex, but we appreciate that in your case this has caused unnecessary stress and confusion.
We also understand your concern regarding sizing despite following our size guide, and we take this feedback seriously as we continue to review and improve both our sizing guidance and returns experience. We have recently improved our returns method by integrating with a third-party fulfilment partner to make returns smoother and more reliable for customers.
For any further inquiries, please don't hesitate to contact our customer service. Call us on +353 98 44938 or e-mail us at customerservice@aranwoollenmills.com.
Warm regards,
The Aran Woollen Mills Team.
Beautiful
I just received my cardigan. It's beautiful- true to colour and fit. I'm size 12 and ordered the medium and it's perfect. It's beautiful soft wool, I love the design and the detailed stitching. Packaged beautifully with love and care from the wild west coast of Ireland. I shall treasure my cardigan, knowing where it came from and valuing its sustainability
30 januari 2025
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi Lesley,
Thank you so much for your lovely review. We’re delighted to hear your cardigan fits so well and that you’re enjoying all aspects of our craftsmanship. It’s especially meaningful to know you appreciate the care that goes into both making and packaging each piece here on the west coast of Ireland.
We’re so pleased it will be treasured and worn with such appreciation.
Warm regards,
The Aran Woollen Mills Team.
Very satisfied
I bought a poncho and a sweater as two gifts. Both were delivered to France very soon after placing my order, and
both recipients are very happy with the colour, size and texture of the wool. I will definitely purchase again in the future.
24 januari 2025
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi Andrée,
Thank you so much for your kind feedback. We’re really pleased to hear your gifts arrived quickly and were so well received in France. It’s great to know they were appreciated, and we’re grateful for your support.
We look forward to serving you again in the future.
Warm regards,
The Aran Woollen Mills Team.
Poor quality, expensive returns
Jumpers were a really loose knit, wind would blow right through them. Return is £25 flat rate - unfortunately I had bought two separate orders, and was unable to return them together, resulting in being £50 out of pocket for getting to look at some pretty poor jumpers.
Additionally, the merino wool one is very coarse for merino.
24 januari 2025
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi Russell,
Thank you for taking the time to share your feedback, and we’re sorry to hear that the jumpers did not meet your expectations.
We understand your concerns regarding the knit structure, warmth, and the feel of the yarn, as well as your disappointment with the overall experience. It may be that the product you received was made using worsted wool. While very durable and well-suited to outerwear, worsted wool is typically not as soft to the touch as merino, which is finer and softer against the skin.
We also appreciate your comments regarding returns, particularly when orders are placed separately. As we are based in Ireland, UK returns require international courier handling, which is why a flat-rate return label is used. We are continually reviewing this process and have recently reduced UK return costs to £17 through our updated fulfilment system to help make returns more manageable.
We’re very sorry that your experience was not what you had hoped for, and we appreciate you sharing your feedback with us.
Warm regards,
The Aran Woollen Mills Team.
Rücksendung praktisch unmöglich
Rücksendung praktisch unmöglich. Rücksendung soll erst nach Ausdruck des FedEX-Rücksende-Labels möglich sein. Ruft man die Seite auf, die dafür zur Verfügung gestellt wird, landet man auf einer Seite die als betrügerische Website gekennzeichnet ist und kommt nicht weiter. Ans Telefon geht niemand ran. Auf Rückfragen per Mail wird erst nach Tagen und dann mit Hinweisen geantwortet, die nicht weiterhelfen. Adresse auf Google Maps zeigt ein grünes Feld gegenüber einem Golfplatz. Wahrscheinlich Fake.
21 januari 2025
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi Tina,
Thank you for taking the time to share your concerns. We’re very sorry to hear about the frustration you’ve experienced with the returns process and customer service response times. That is not the experience we aim to provide.
We would like to reassure you that Aran Woollen Mills is a long-established Irish company with a real operational base and warehouse facilities in Ireland. The location shown on mapping services can sometimes appear inaccurately depending on how data is displayed, but we can confirm we are a genuine, active business.
Regarding returns, we understand the process felt unclear. We have recently improved this by integrating with a third-party fulfilment partner to make returns smoother and more reliable for customers. As part of this update, returns from Germany have been reduced to €14. We are also actively working to improve communication channels and response times so customers receive support more quickly.
We’re genuinely sorry for the frustration this has caused and appreciate you raising it, as it helps us continue improving.
Warm regards,
The Aran Woollen Mills Team.
Ridiculous returns policy
Ridiculous returns policy. You have to email them, nothing on the website to complete. Then they immediately ask for £25 to send back by FedEx, no mention of Royal Mail being half the cost. They ask you to fill out a form on their page - when you click on the link it says "deceptive page" in bright red. Not good. Jumpers were also just so la la, so with this hassle, will never buy from them again.
20 januari 2025
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi Carolyne,
Thank you for taking the time to share your feedback, and we’re sorry to hear that your experience did not meet expectations.
We understand your frustration regarding the returns process and associated costs. As we are based in Ireland, UK returns do require an international courier service, which is why a tracked label is offered to ensure parcels are handled securely and can be monitored throughout the journey. That said, we have recently integrated with a third-party fulfilment partner to create a much smoother and more streamlined returns process for our customers. As part of this improvement, the cost for UK returns has also been reduced to £17.
Your feedback is appreciated, and we’re sorry we didn’t get it right for you on this occasion.
Warm regards,
The Aran Woollen Mills Team.
Dissapointed
The products from aran woolen mill are lovely. My issue is the sizing. Iam a 12 and ordered a medium- 12/14. It was too small and I had to return it to Ireland. The cost of this was £25!
The website states the large is a size 16/18. If it too large then the total cost of returning would be £50 and I've nothing to show for it.
So unfortunately because of this I won't be ordering again.
1 december 2024
Review zonder uitnodiging
Antwoord van Aran Woollen Mills
Hi Susan,
Thank you for your feedback—we’re really glad to hear you like the products, but we’re sorry the sizing and return process caused frustration.
We understand how disappointing it is when a size doesn’t work out, especially when returning from the UK involves additional cost. As we’re based in Ireland, international return shipping can be higher, though we have recently reduced the UK return label cost to £17 to help make this easier for customers.
We also appreciate your comments on sizing. Fit can vary slightly depending on the style and knit, and your feedback is very helpful for us as we continue to refine our guidance.
We’re sorry this experience has put you off ordering again, and we do truly value you taking the time to share your thoughts.
Warm regards,
The Aran Woollen Mills Team
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Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.